Sushi Casino - general discussion (page 3)

The fact that they started asking you for documents is up to the casino, and they have the right to do so. I don't know why they did it after you requested a withdrawal, and it could well be, as you say, a stalling tactic. The important thing is that you don't gamble with the money and see the complaint process through to the end. Players often have the power to influence the safety index based on their complaints. That's how it usually changes. 

As for your withdrawal and deleting it from the history, why should I defend the casino? This is the first time you've mentioned this, so where did you get this idea? Just because I wrote that I hope everything will be okay doesn't mean it has to be that way. 

I said we would help you if you couldn't resolve the issue with the casino. So there's no need to jump to conclusions.

So I received my money, it wasn't that easy but at the end of the day everything worked out, I just wanted to add 😉

Finally some good news. 🙂

How long did it take you please?

You received all your money?

Ok thanks for the info. They are a disaster.

They deleted my withdrawals from 10/8 where they canceled 1 withdrawal. They only keep withdrawals 12/8.

First of all was verified but after I pressed withdrawal 10/8, 12 August they cancel withdrawal and wanted to re-verify

They got my pay slip, I know it's 4000 euros a month. On my pay slip was my address, social security number. Everything

They were not satisfied. Then they wanted a bank statement with an address in Sweden, there are no bank statements that show the address, then I called my bank and they fixed it. Still they were not satisfied. They wanted an ID where the elbow is visible.

They wanted me to gamble away money, so it took a long time for them to approve.

I'm not a player from yesterday so I know how foreign casinos work.

Received 700 euros this morning after 8 days now have 2 more withdrawals of 700 euros but have to wait another week for them to approve. Then I have another withdrawal.

So I still have 2000 euros to withdraw.

No, they are not ok..

Well, if the casino wants you to play it, as I said, it may be so, I don't deny it, only they know that. 

When they asked you for documents and they weren't in order and they still had something against you, it's definitely not pleasant. I would probably want them to ask for what they need at once, along with what exactly they want to see there.

However, if you received one withdrawal, I would say that's positive.

If you already know that you have to wait about a week to get your money, then you'll have to do that.

When you withdraw everything, you don't have to play here.

Of course that won't do it, waiting for 3 more withdrawals but waited 8 days for the first withdrawal.

I complained therefore received 1 withdrawal after 8 days!

I think everyone who played there would agree with me.

I don't begrudge you that, and maybe they agree.

I'll be happy when you get everything you deserve and let us know.

Can someone connect to shushi casino and tell me if they can because I'm waiting for a withdrawal of €600 and today I'm trying to log in and their page won't load. It's like they blocked my email.

Hey, I tried it and I can access the site normally. Can you tell me or show me what you see?

How long have you been waiting for your money, please? 

Thanks, it was restored for me yesterday too

Cool.

And what about the withdrawal? 😀

This casino is a scam I won 10k and they keep rejecting withdrawals

Sushi casino is the worst experience for someone who is playing to unwind and relax

Hi, I'm sorry to hear that things are going this way.

Can you tell me why they are canceling your withdrawals? Are you communicating with them? 

They keep telling me they will put me onto an agent and then that they are all busy and to keep an eye on my email and then no email shows up. This is happening daily. They're not accepting my proof of purchase because it's not on my statement but I paid cash for 2x$20 paysafe voucher from the gas station. I've submitted phone of both of them and the receipt from skrill that shows up after I made a deposit. I have done that same thing with several casinos and never had an issue but I can't even talk to anyone to get them to understand that is how we do down here at the bottom of the world

I understand why the situation is the way it is. You are going through verification and the problem is exactly as you described. The casino does not take this into account and the problem is the statement.

In this case, I would recommend that you open a complaint at this link and our team will try to help.

Are you interested?