Superb Casino - general discussion (page 5)

I feel that they will continue to work as long as they make a profit, because there are still players who play in such casinos without having checked anything about it. I believe that if players will pay more attention and take some time to find out information about the casino, they won't deposit in similar ones. 

Well, you're welcome. I saw that, as you said, the casino didn't respond, so the complaint was closed and the casino got black points. I have a feeling this happens quite often and the casino's safety index is 1, which is pretty bad. 🙁

I hope that a similar situation will not happen again and the choice of the next casino will be better. 

From what I can see, so far many cases have ended the same way and so far no one has bragged about getting money. Complaints are closed because the casino does not respond but the players do not receive the money yet. I would like to see this change, but I am of the opinion that it probably won't happen. 😥

I don’t understand why some people claim to have been paid and others not though. There was somebody on trustpilot who was paid £1000 and only waited 25 days. Also I don’t understand why they don’t just close my account if they’re not going to pay?

Well, it's possible that it's probably because not every player has to have the same experience. Maybe on Trustpilot it would be good to ask if he has some proof, but I just thought of that, because at least the other players would be sure that it really happened and he got the money. 

Regarding your account, they have no reason to close it even if they had the intention not to cash you out, because I think the casinos believe that players can come back and deposit again after some time. That's just my thoughts. 🤔

Just an update I spoke to them on live chat again today and they told me that they had received a large amount of withdrawals and had no staff to check them. I think that’s lies but they also said that all issues are now fixed and withdrawals will be paid very soon. Time will tell I guess.

I have had the same reply and told to be patient!!I’ve been waiting since the 15th of November.I don’t think I will receive anything.

Can't say I don't understand your frustration. Though, at the same time, I have to say, I hope you're wrong. 🙏🤞

Thanks for the notice!

Yep, let's just hope the message will be worth the wait! 🤞

I was paid out at the beginning of December within hours - big shock! But a similar amount a few weeks later is still waiting- December 22 requested- now into February and same old excuses.

I was paid at the start of December but then by the end of December, a second withdrawal attempt is still awaiting now. (Feb 13). I am at the end of my rope now.

Don’t hold your breath to get it back. Waiting since December!

Still waiting. Since late June. There's zero chance they aren't criminals.

They have now told me because I have choose to close my account,it can take up to 90 days!!!they are shocking.Im never going to see that money!!!!

I have had the same response, at least their lies are consistent.

I’ve also had lots of apologies and admissions that they are not acting professionally but still no money.

I go on the live chat every day and although I am always in tears by the end of it, I am back on the next day. I think that we need to keep the pressure on them and while I am dubious about ever receiving any money, I want to make them as uncomfortable as possible.

If this lack of staff bull is correct, how come I received my withdrawal on the 4th of December ?( within hours of requesting it). I was so shocked, I continued to play there thinking that this would happen every time.

What a mistake that turned out to be!

Just 3 weeks later I requested another withdrawal and nothing.

Oh dear, I think I have upset them. They don’t like to be told the truth and have now cut me off from the chat.

I will continue to send messages daily.

I see that everyone has been waiting for a long time and everyone's complaint was closed because the casino ignored it, which makes me very sad. 

However, are you still in any contact with the casino and do you try to ask what is wrong with your withdrawal or do they not answer you ? 

I don't want to be negative but I think it's been a while since you've not gotten your money and I probably wouldn't even hope anymore. 😥

That's too long to close the account. I think in this case it would be best not to go back to the casino, because I am not sure if you will get the money, although I would like to be wrong. I'm sorry.