Stake7 Casino - general discussion (page 2)

Hi, I'm sorry to hear that your money couldn't be deposited into your account. Have you tried contacting the payment provider to see if everything went right and email the casino to see what to do in this situation ? I know it's difficult and as you said, we have no way to help in such cases. 

However, since you said that the complaint can be closed, what did you expect please ? I feel a bit like I don't understand.

Hello, what messages are you talking about ? Where would you like to send them ? If you mean some private messages, unfortunately we can't do that. 

But feel free to explain and I'll try to help if possible. 🙂

Yes, I have contacted the payment provider. It is logical that you would ask them where the money went. And yes, I wrote that the case can be closed as unresolved because you cannot help at all, but I never said that it was my express wish that you reject my complaint. It is nonsense to submit a complaint and then expressly demand that it be rejected.

Okay then, and you didn't find anything when you contacted the provider ? 

As far as the complaint is concerned, by letting yourself close it, it always ends up as rejected not unresolved. Unresolved is when the casino has made a mistake, we are on the player's side, we contact them and they don't try to resolve anything with us. Or if we are on the player's side, we think what the casino did is unfair and they refuse to admit it and don't try to fix it. In cases like yours, that's exactly what happened and it was closed properly.

Today I received information from the bank that the deposit of 25 euros had been transferred to the casino, which makes it clear that Stake7 is one of the many fraudulent casinos that are active on the gambling market.

These are tricky situations when dealing with a deposit that hasn't arrived at the casino. So they will have to investigate it, if you sent them proof that the deposit was transferred they should be able to do something about it. I hope it will be solved.

Hi,

I wanted to make a withdrawal of 900€ on Stake7.

Now I have submitted everything for the KYC verification and my withdrawal of 900€ was canceled + the 900€ are not in my casino balance but simply gone?

Has anyone ever had this?

lg

Did you get any explanation from the casino regarding all this, though?

Try to check your email and even the spam folder, as it happens sometimes that this kind of message can finish there, and let us know if they have sent you anything, please.

When exactly have you requested the withdrawal?

We will try to get a better look into things for you.

We are writing to you regarding your withdrawal request of €900.00. Unfortunately, we had to decline your withdrawal request due to a breach of our Terms and Conditions as you placed bets above the limit with an active bonus:

Therefore, your withdrawal request was rejected and the winnings you made were cancelled. However, your original deposit was credited to your balance. You are welcome to submit a new withdrawal request.

If you have any further questions, concerns or comments, please do not hesitate to contact our customer service team.

Thank you, she wrote to me even though the bonus had already expired, but well that was clear

Such casino sites are simply so dubious.

Is there anything else that can be done?

May I just ask if you are aware of doing so, though, while playing with the bonus?

It is important information for us because it may happen that a player is not aware of placing bets above limits or that it can happen once by mistake. In these cases, we can help sometimes, actually. But if a player bets over the limit many times, unfortunately there is nothing much to do to help.

We believe that every casino should have software implemented to prevent players placing higher bets, but it is not always done by the casino, and then these issues arise.

So, please, provide some more information about all this, and hopefully we'll be able to do something with it.

I deposited €20 and got €40 with the bonus. I played for €450 or something like that.

Then I wanted to cash out and my bonus was halved because you can't cash out the bonus.

So I wanted to cash out the money I earned with the 20€ (900€).

I don't know of any reason why you're not allowed to play with stakes above the limit, no idea.

Is my first time online casino

Well, it should be all written in the terms of every bonus, and all the players have to read those before playing to avoid such issues.

If you wish, though, you can try to submit a complaint here, and our team will have a look at the whole situation and see if there is anything we could do about it.

So, please follow this link and follow all the steps. Explain the whole issue well, and hopefully there will be a solution soon.

Please come back to us with your decision, for sure.

Hey Gambler,

I had a few hot flashes on November 17th and then paid out, then cancelled again, off and on, you know how it is.

Then at night 1800, left alone in three payouts: 1000, 500, 300.

Then in the evening, the email arrived: Your money is on its way. All three were approved.

Normally, after sending the email, the money is already in my savings bank account, but not this time.

Okay, it's still going to take a while. After 3 days, there's still nothing in the account; under withdrawal, it says something like this.

1000 successful 1234567 10:30

500 successful 12345678 10:31

300 successful 12345679 10:33

so then directly

1000 aborted 1234567 10:33

500 aborted 12345678 10:34

300 aborted 12345679 10:35

I've never had anything like this before. Support says they're out, please be patient, and provide a bank statement from November 17th until now.

I contacted support yesterday; I'm forwarding this to finance. I'll get a response in about 24 hours.

I asked again today; hmm, we will contact the payment service provider in approximately 3 to 5 working days.

Don't get me wrong, I know it can take a while. Stake 7 is one of the slowest there is in my opinion, but this isn't my first withdrawal; others have always worked.

The issue is that they supposedly already paid out the money, but nothing has arrived. The aborted transactions, in particular, are worrying me. SEPA transfers take a maximum of two days; today is the seventh day.

Have you ever experienced something like this, especially with Stake 7?

Thank you for your time and help

trifft_nix87

Hello,

just in case you noticed, I moved your post into the Stake 7 Casino official thread, which might help catch the attention of the community and eventually get you some responses too. Well, we shall see.

Regardless, it is understandable that the situation feels strange, particularly due to the cancelled transactions. I fear my best advice is to wait longer, since the casino may have some issues related to payment providers. It is, of course, a speculation on my part. But it was one of the most common issues I have seen this year in far too many casinos, so it can play a role too.

Well, with all honesty, the casino should explain in the first place.

I contacted the live chat again, now 10 days after the alleged payout.

Chat now says that suddenly the payment was cancelled by Stake 7, after prior confirmation and approval email.

The money was supposedly returned to the player's account. Lie, there's nothing there.

You should have a little more patience, blah blah.

They're waiting for a response from the payment provider (are they using sticks and stones?). In the digital age, one second to see what's going on (tactic).

I believe Stake 7 is no longer reputable; I never had any problems with them until now.

Email to

support@stake7.com Absolutely no reaction either.

Hello,

One might expect the casino to be more caring, I suppose. It seems that the casino likely has an issue with its payment provider for accessing the German market, and it may be reluctant to disclose this, which is why you have received vague responses. This is a very common problem for offshore casinos.

I'm also convinced it does not matter whether this is or is not a stalling tactic, because for you, the player the result remains the same—you are kept waiting. 🙁

Well, how about you ask about using alternative payment options? Because I expect at least one to be working, crypto may also help.

Today is day 14. According to the live chat, management put my case on their priority list on Friday. They're supposedly still waiting for feedback from the payment provider after 14 days. Of course, in this digital age where everyone can manage their account, make real-time transfers, etc., from the comfort of their couch. It's absolute bullshit. They don't want to pay, I have no idea why, but that's definitely how it is.

STAKE7 (Khanawake Gaming Commission) hereby officially warns that the numbers are no longer being displayed.

I received further feedback that the money has been fully credited to my player account; I should try to withdraw it again.

I therefore retract my warning that the money has simply disappeared.

Thank you very much for the update.

I fully understand your concerns and I hope the casino will be able to resolve every issue directly with you without causing avoidable delays.

So, last update: the money has been fully credited to my two accounts. Stake7 has paid out completely; no further issues.