Stake7 Casino - general discussion (page 2)

Hi, I'm sorry to hear that your money couldn't be deposited into your account. Have you tried contacting the payment provider to see if everything went right and email the casino to see what to do in this situation ? I know it's difficult and as you said, we have no way to help in such cases. 

However, since you said that the complaint can be closed, what did you expect please ? I feel a bit like I don't understand.

Hello, what messages are you talking about ? Where would you like to send them ? If you mean some private messages, unfortunately we can't do that. 

But feel free to explain and I'll try to help if possible. 🙂

Yes, I have contacted the payment provider. It is logical that you would ask them where the money went. And yes, I wrote that the case can be closed as unresolved because you cannot help at all, but I never said that it was my express wish that you reject my complaint. It is nonsense to submit a complaint and then expressly demand that it be rejected.

Okay then, and you didn't find anything when you contacted the provider ? 

As far as the complaint is concerned, by letting yourself close it, it always ends up as rejected not unresolved. Unresolved is when the casino has made a mistake, we are on the player's side, we contact them and they don't try to resolve anything with us. Or if we are on the player's side, we think what the casino did is unfair and they refuse to admit it and don't try to fix it. In cases like yours, that's exactly what happened and it was closed properly.

Today I received information from the bank that the deposit of 25 euros had been transferred to the casino, which makes it clear that Stake7 is one of the many fraudulent casinos that are active on the gambling market.

These are tricky situations when dealing with a deposit that hasn't arrived at the casino. So they will have to investigate it, if you sent them proof that the deposit was transferred they should be able to do something about it. I hope it will be solved.