Stake7 Casino - general discussion

If you want to discuss anything related to Stake7 Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Since I unfortunately can't give a rating, too few positive reasons, here's the question of why you have to assign enough positive aspects to a casino where you've had bad experiences before you can rate it?

I tried to verify myself at Stake7 Casino. I made all the necessary documents available on October 3, 2022. After several days of waiting and no response from the casino, I contacted online support for the first time. There I was assured that my request (KYC) would now be sent again to the responsible department. That statement was a lie. After several days without an answer, I contacted support again. Again, I was told that my request had been forwarded. This was also not true. After several days, a supporter actually managed to forward my request. This was confirmed to me by email. However, there was no positive feedback, generally no further feedback as to whether the documents I had provided were sufficient or whether something was missing.

After 12 days without a word from the KYC department I decided to close my account at Stake7 Casino.

By then I had made several deposits via Volt. These arrived on my player account after 24 hours at the earliest, sometimes only after several days. Spontaneous play is not possible here.

The slots run cleanly and lag-free, the selection is also okay. No taxes per spin, which is of course nice for an MGA licensed casino.

But if there is no player support whatsoever, and customer concerns are not addressed at all, then I don't want to know what happens when you try to get money to be paid out.

Hello there,

this is not a positive experience and makes me think that you should have submitted another complaint.

Do I understand correctly, that you just tried to pass the verification but have not submitted any withdrawal?

I just also want to make sure that you closed the account with zero real balance. 🤔

Hello, I would like to know if I am ok to withdraw my winnings with Stake7 casino..

I explain to you .. I deposited $40 and accept the welcome bonus. I respected the max bet but I saw that I played a prohibited game with bonus.

I lost all my money and play enough for bail. Then I made several gains that I did not withdraw and redeposited several amounts such as

$40 = bonus accepted

All others without bonuses: 40+50+45+60+50+10+40

After more than 10 hours playing with my last deposit of $40 I finally won $4000.

Do you think I can make the withdrawal request without risking confiscation since I broke the rule by playing thunderstruck with my welcome bonus?

Thank you in advance I am very nervous and hope everything will be fine.

Hello,

I'd say that you have no other logical option left, aside from losing the balance - which I do not recommend at all.

You made a mistake that just happens to all of us from time to time, but next time inform the live chat immediately and ask for a piece of advice.

I would suggest that you should do that right now because only the casino can tell whether or what bonus is currently active in your account, sadly from your description, I can't say for sure. But this is also an important aspect that can affect your possible withdrawal.

Ask the live chat operator politely, explain your mistake, and let me know the result, please.

I wish you luck! 🤞

Just have good words for Stake7 !!!

i win a lot and have been paid zero problem !!!

best casino !

10/10 for stake 7

That's cool - I'm so happy to hear that!🎉

Sometimes the patience is the best way 😀

Hello,

So I had my account closed with them, at first my request was completely ignored in the hope that I would still make a deposit. Which I unfortunately did. Totally forget about customer service, everyone says different things like they are just lying. The best thing is, I wrote to stake7 support but then I got an answer from 21Bit???? What's wrong again??? As far as I know 21Bit belongs to Dama.NV and Stake7 to Gammix????

Hello Gretche70!

Another mess? I can't believe it. Regarding the "mixed" support, you received an email, I reckon.

Care to send it to our data team for inspection, please? (data@casino.guru)

I can't do much on my own, you know.

Hello

I would like to ask if anyone knows how long the withdrawal takes at Stake7. Last week I sent the documents for verification. After a chat with a Stake7 employee, it turned out that not all of the required documents were available. I then submitted this on Monday morning, January 8th, 2024. They were confirmed within a few hours and the KYC requirements were therefore fully met. Less than five minutes after confirmation, I requested the maximum weekly payout of 5,000 euros (1x 1,000 euros and 2x 2,000 euros, as a maximum of 2,000 euros is possible per transaction). Since then the status has been set to 'In Progress' and the payment has not yet been made.

For information: According to Stake7 staff and the terms and conditions, the maximum withdrawal is 5000 euros per week and 20000 euros per month. I did not claim any bonus from Stake7.

Does anyone know how long the withdrawal usually takes? (Not the transaction time).

Hi, I'd love it if players could come to you with their experiences and tell you how it's going here. However, everyone may have different ones and the time to withdraw may be different. 

However, since you have successfully verified and made a withdrawal since Monday, have you tried asking support why the withdrawals are still in the- In Progress state ? 

Not to forget, we give casinos 14 days to resolve withdrawals and since you are still at the beginning, let's say, I would try to be patient. If nothing happens and you haven't received the money, you can let me know and we will try to help you. 

Will that be possible ? 

Hello Jaro

Thank you for your message. I will contact support and ask how long it will take on average for a withdrawal.

Kevinjuu

After consulting with support, it emerged that processing usually takes two working days.

The employee asked me to be patient. If the payment has not been made by next Monday, I will contact support again

Sure I think it's reasonable, but sometimes even if the casino gives a timeframe it may not be met because of technical difficulties and such, so I would take it with a grain of salt. 

I also see that support has also responded, so we'll see if you get the money or not. 

Feel free to update me on the whole situation. I will wait and wish you the best of luck in getting your money as soon as possible. 😊☘️

Support contacted me and told me that I should wait another 2 working days and asked me to contact you again on Monday afternoon if the money had not yet been paid out. Let's wait...

So the situation has moved in the right direction and it is certainly nice that the casino is communicating with you and trying to resolve this case. Let's see if you get the money.

Also, be sure to keep me updated on where you stand. I'll be waiting.

After requesting the account statement again for KYC (which I had already sent from the beginning), the first payment was made for Euro 9,000 (Euro 7,000 received, 2,000 not yet received). This makes me very relieved and pleased, although I consider the review to be a very long time (almost 2 weeks). Now the payout of Euro 11,000 is still open. The next payment of Euro 5000 should be made next Tuesday. I keep you updated.

So that's great news and I think the important thing is that you finally got some of the money, although I understand that two weeks is not the least to resolve such a process. But it's just as much as we give to the casinos to make it happen. 

Well, I will wait for your next update and hopefully it will be as successful and you will tell me again that you got more money. 

I will keep my fingers crossed for you. 😊🤞

I can only advise everyone to stay away from this fraudulent casino. A credit card deposit of 25 euros was debited from my bank account but never appeared in my Stake7 account. Customer service is never available. Even a complaint to Guru was of no use as they can't do anything. As they can't do anything, I told Guru that they don't need to deal with my complaint any further (it doesn't make sense if they can't do anything) and should close the case as unresolved. And what does Guru do with it? Guru writes that the complaint is being rejected at the express request of the player/complainant.

Sorry for being off topic but I want to check if I can send messages