Spinpirate Casino - general discussion (page 5)

I really hope that everything will work out and I still believe in it. Otherwise I wouldn't understand why they would even take the time to reply when they're giving up the casino anyway. Well, Monday will show if all of this is true.

That sounds very reassuring. Thanks for the nice info and have a nice weekend. LG

Thank you very much for the feedback!

Hopefully something will happen today 🙂

Yes I hope so too.

Dear All,

We would like to take this opportunity to express our sincere appreciation for your patience and understanding during the recent delay in processing payments. We understand that this has been a frustrating time for you, and we want to assure you that we have been working tirelessly to resolve the issue as quickly as possible.

We would like to apologise for any inconvenience this may have caused you and for any stress or worry that it may have caused. Unfortunately, we have been experiencing a larger issue with one of our payment portals, which has impacted our ability to process payments as efficiently as we would like.

However, we are pleased to announce that payments are now moving again, and we will be processing cashouts for our players today. We know that this news will come as a relief to you, and we are working hard to ensure that this delay does not happen again in the future..

As a token of our appreciation for your understanding, we would like to let you know that each player will find a small goodie in their account in the coming days. We hope that this gesture will help to make up for any inconvenience caused and that you will be able to enjoy your time playing on our platform.

Once again, we apologise for any inconvenience caused by the delay in processing payments. We wish you the best of luck with the goodie you will receive soon and look forward to continuing to provide you with the best possible gaming experience.

Thank you for your continued support and understanding.

Sincerely,

Scatterhall / Spinpirate

All good, you are only human after all and as long as you inform the players in time there shouldn't be any problems.

Thank you very much

So far nothing has happened to me. No money received and payout is still pending. If nothing changes by Wednesday, you can assume that the money is gone.

Because no matter what is said, when they send the money, it takes a maximum of 2 working days for the money to be in my account. That was so far at every single casino where I paid out.

So I'll give Spinpirate the "benefit of the doubt" until Wednesday and then I'll write off the money and try to counteract it in some way (I'm not quite sure how). Because if and I emphasize the "if" here. If this is brazen theft, I would find it very weak and questionable if you could just walk away without any sort of consequences and without anyone being prosecuted in any way.

As I said before, I'm hoping for the best, of course, and I'm putting it off on "my bank" for the moment.

Hey, you shouldn't write off the money and stay tuned, even if it takes longer it will come 🙂

In the worst case, write to the licensor

You operate illegal gambling and want to take action against it, you notice something?

And the people from other countries who don't get their money back? Does everyone play "illegally" too?

Depends on the law, but now it's about you and I'm assuming you're based in Germany.

Even if it were legal for us, there would be no real way to get the profits in this case, let alone your deposits and yes, the operators can get away with it unpunished in most cases, especially in booths with a "Curacao license".

Let's just hope that the operators of Scatterhall & Spinpirate really mean business and start rolling out the payouts one at a time.

Many here act emotionally but insulting the casino will not speed up progress, rather the opposite will happen so keep calm and hope 🍀

We're sorry for such a delay. We had some issues with payments, which are fixed now. From today, all payments will be sent to players and you'll receive your money in a shortest period if time.Diese Antwort bekomme ich schon seid Tagen im live Chat.LOL

Could Casinoguru issue a warning here please? 3 days and still no money received.

Not for me either. There's nothing there either

Sadly, we can't. We allow casinos 14 full days for all checks and payments to be fulfilled. Aside from that, we must be sure it happens regularly without any other issues e.g. troubles with banks, payment providers, and so on.

Every player who takes the time to browse the user reviews, forum, and open complaints should see you are concerned.

it's so obvious by now that it's a scam

Hey @Spinpirate, could you inform us what's going on?

Has anyone received the withdrawals yet?

No. Wait now exactly 2 weeks