Spinpirate Casino - general discussion (page 6)

It's 3 weeks for me tomorrow. 1500€ of 2000€ arrived before that...

Funny

Well at least most of them have arrived, most of them would be more than satisfied with 500€

Spinpirate.com is now unavailable

Casinoguru it's really time you took these scam casinos off your site and stopped making players with a 7.2 rating burn their money!!!

Was also the last time that I trusted a Casinoguru rating.

Page is back online but unfortunately has to agree to that. How can I ever trust a Casinoguru review? 😀 Especially now, with such an obvious scam that is so incredibly bold and obvious at least now. Well, I can deal with the fact that my money is not paid out to me. What I can't accept is that the site can just get away with it. Isn't it possible to contact the providers of the games that their offer is being used for illegal purposes? On the one hand, this can't be good for you because it damages your reputation. And it will certainly not be in your interest from a legal point of view that brazen fraud is being carried out here?

Could anyone from Casinoguru, since they have much more reach, contact Push Gaming, Relax or Pragmatic Play and inform them that these sites are operated illegally? The providers in particular, who are paid for, surely have more information about the owners and operators of the homepage?

All I ask is that this whole disaster doesn't just end with a "poor rating". But the casino guru at least takes care that this doesn't happen again and that at least an attempt is made that the operators here are prosecuted in some way...

Providers couldn't care less, trust me 😂 they simply offer their services to reach as many operators as possible, and we can't even blame them for that, I do believe that the regulators for each provider should force them to only offer it's services to properly regulated casinos, but even if this was possible, we would only see these providers on european casinos and other extremely few Curacao that are decent would be unfairly dragged by said regulation. We can't blame providers for it, the only ones responsible are the casinos, no review sites or forums or providers

How can Casinoguru not be at fault? Of course, the casino is 100% to blame here, but if I, as Casino Guru, give a rating of 7.2 and still keep it after more than 60 unresolved complaints, Casino Guru is at fault.

Checked and the casino does not have unsolved complaints, I have seen how unsolved complaints crush the casino rating, I got one example in mind: there is one casino that originally had a rating near 7, but after two unsolved complaint involving four digits amounts, the rating got lowered to less than 3 if I remember correctly, so, if all these open complaints turn out unsolved, the rating will get lowered. Also have in mind there are hundreds and hundreds of casinos reviewed and I don't think it's easy to keep track of each casino current state, that's where the players kick in with their reviews, if you ask me, I wouldn't register in this casino because all the players are reporting delayed payments, I wouldn't take the 6.8 rating into consideration, and just like me I think there are many players that do the same: prioritizing complaints and reviews by users instead of an official rating. The users help a lot, trust me, these reviews and complaints have prevented me from registering in many casinos and I have saved money thanks to them, if you think an official rating is inaccurate, make a review, trust me, it might help someone!

what good does it do if the complaints are open for 2 weeks? I am currently waiting for my money for almost a month.

This complaint has been open for more than 3 weeks: https://casinoguru-de.com/spinpirate-casino-die-gewinnausnahmen-an-den-spieler

How can it not be the fault of casino gurus, even if they control many casinos at the same time, not to include in the rating a complaint that has not been resolved for 3 weeks? That makes absolutely no sense.

Complaints take a long time to either be solved or declared unsolved, it can takes months for a complaint to be closed and it depends of how actively the casino is cooperating, guru gives a week to casino for react to a complaint and an additional week is given if the casino is unresponsive the first week, if two weeks pass without the casino reacting to the complaint, the complaint is closed as unresolved, black points are assigned depending on the severity of the case and the rating gets lowered. I have seen complaints taking nearly two months to be closed, I know it's hard but try to be patient, there was a casino (which I consider a scam nowadays) that took nearly 3 months to pay me out, I know how it feels. This specific casino got more than 40 active complaints, which I consider an insane amount and something tells me this casino will end up with a rating of 2 if most of these cases turn unresolved, I will personally add this one along with Scatterhall on my personal banned casinos list

I empathize with all players capped in this situation. We are aware of all complaints, as I was told the casino provided us with some updates. As I explained we do not take delayed payments as a reason for lowering the rating, this is obviously an extreme case, but still, we are not pretty sure the casino does not intend to pay.

I'm almost sure the withdrawals are struggling due to its payment provider, not the casino itself. I know players don't care for such details.

Anyway, it's a fresh casino, so you can find this:

"We've thoroughly reviewed Spinpirate Casino and marked it as a fresh online casino. It hasn't been operating for long enough, so it's too soon for us to give it a normal reputation rating we give to established casinos. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Because Spinpirate Casino is related to other online casinos listed below, its rating is also influenced by them. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

According to our research and estimates, Spinpirate Casino is a smaller online casino revenue-wise. It's a part of a group of related casinos, however, this group is still quite small even when evaluated as a whole. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big."

Furthermore, everyone is free to read user reviews and browse complaints to find out something is actually happening there. We do not hide even bad casinos.

Actually, you're wrong.

24 opened complaints - 4 solved.

None was closed as unresolved.

Allow me to say we do not control the casinos. That's what the licensing authority should do. We try to help everyone who asks. Can you same the same about the Curacao license provider? What would you do if Curacao ignored you completely? Where would you go, I wonder.

I've been waiting for 1250€ for 3 weeks. Complaints mean nothing because Casinoguru doesn't take care of them. You are just as dishonest as you casinos themselves!!

People look for another casino.

As long as they don't pay anyone out I don't recommend this casino to anyone.

Dear All,

We hope this message finds you well. We regret to inform you that it has come to our attention that payments are still being stuck at NodaPay. We were only made aware of this issue Thursday Late afternoon and have been trying to contact NodaPay to resolve it. Unfortunately, we have not been able to get through to them so far.

In the meantime, we want to let you know that Live Chat will be booking the goodies onto player accounts from today onward (one goodie per account waiting). If you have been affected by this issue and are still awaiting your goodie, please get in touch with Live Chat about it.

We understand how frustrating this situation can be, and we appreciate your patience and understanding as we work to resolve this issue. Thank you for your continued support, and we will keep you updated on the progress of this matter.

Best regards,

Scatterhall / Spinpirate

You're mixing the terms. The casino doesn't have a single unresolved complaint. That's why they still keep the rating they have. The complaints I'm looking at are mostly 2 weeks old. There's no point in punishing the casino as long as they admitted they have issues with the payments provider. Of course, we didn't mark the complaints as resolved and we keep an eye on them. 2 weeks of waiting for a withdrawal isn't an evidence showing that the website is a scam.

The casino shouldn't be punished. It should get the rating it deserves, and that's not a good one. So I no longer play at casinos that are rated here, because that's not true at all

I have contacted the company NODAPAY to confirm the statements they post here weekly.

I also find it more than questionable that not even a date is given here when the "alleged" problem will be solved and when you will finally receive your money.

Spinpirate will probably only get back to you in a week and then blame NODAPAY again.

I request that I be given a date when the money will be in my bank account.

Of course I realize that my money is gone 😀. I'd just love to read Spinpirate's, albeit very amusing, attempt if you ask for an exact date.

Well, as I said, crypto is not paid out either, that says it all