Spinpirate Casino - general discussion

If you want to discuss anything related to Spinpirate Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

In my opinion, the KYC verification of my documents takes far too long

@Spinpirate Casino why is my verification taking so long??? That can't be true for 2 days

Hello.

Sadly, the @ spell does not work here. Even if it did, the casino would most likely didn't respond.

What seems to be the issue? Are you waiting for the documents to be approved? When did you submit the documents? I'd say a few days are not so bad. There are many things that can result in delays, so I recommend being patient for now.

Keep us posted.

I uploaded the documents on Monday morning, 2 days have passed since then and nothing happened

My account has just been verified

That's good. Sometimes it takes several days, players should be patient. 🙂

Dear valued players of Spinpirate,

I am writing to let you know that I am available to assist you with any problems or cash-out issues you may be experiencing. However, in order for me to do so, I will need your player username. Please send me a personal email with the subject line "From Casino Guru" to either support@scatterhall.com or support@spinpirate.com. Rest assured that I will personally attend to your emails.

I apologise for any payment issues you may have experienced in the past couple of weeks. I would also like to remind you that the KYC procedure may take anywhere from 1-5 business days due to the high volume of players requesting KYC. If you have any questions about the KYC process, please do not hesitate to contact me.

Please keep in mind that it's important to be patient and understanding, as high volumes of requests can lead to delays in processing times. We appreciate your patience and cooperation in this matter.

Thank you for choosing to play with us, and we look forward to resolving any issues you may have.

Best regards

Spinpirate

Thank you very much for the reaction!

My account was verified yesterday and today the first 500€ were processed by them, if it continues like this with the remaining payments and they actually reach my account I will be more than satisfied!

Keep it up dear casino

Dear Isco33,

You're very welcome! I'm glad to hear that your account was verified and that your first payment of 500€ was processed successfully. It's always a great feeling when things go smoothly and as expected.

I hope that the remaining payments are processed just as smoothly and reach your account without any issues. If you have any questions or concerns along the way, feel free to reach out to the appropriate support channels for assistance.

Best regards,

Spinpirate

Hello dear Spinpiratecasino, my second payout has been pending for more than 24 hours, when will something happen again?

username Isco33

Dear Isco33,

I hope this message finds you well. I am writing to inform you that we have sent you a payment of 500 euro yesterday, which should already be reflected in your account. We apologise for any delay in the payment and thank you for your patience.

I would also like to let you know that we will be making another payment to you today. This payment will be sent out promptly and should reach you within the next few business days.

If you have any questions or concerns regarding the payment, please do not hesitate to contact us. We value our relationship with you and appreciate your business.

Thank you for your cooperation and understanding.

Best regards,

Spinpirate

Do you think it's a good casino?

So far I can definitely say yes! I have never received as much feedback from any other casino as from Spinpirate or Scatterhall

Hello dear Spinpirate,

So I can't mark the receipt of money on my account as positive and the second payout hasn't been sent yet either, but I'm in a very positive mood thanks to your daily feedback!

keep it up 👍

Hi Isco33,

Thank you for positive feedback and for your patience. As we mentioned before, the second payment will be set today and processed soon. We appreciate you as a player and value your patience throughout this process. I apologise for any confusion or inconvenience caused by the delay in processing the payment. Please rest assured that we are working diligently to get it to you as soon as possible. Thank you again for your understanding, and we look forward to continuing to provide you with a positive gaming experience.

Sincerely,

Spinpirate

Hello, as promised, my second payout has just been processed and sent, there is nothing on the account yet, not even the first one, but thank you anyway, the third has been applied for, I hope that the processing will continue to be so fast, then I see your casino really very high up favourite

When can I expect the third payout of €500? Pay them off tomorrow. ?

Hey SpinPirate Casino,

My account username is slickfox.

I have made a deposit via Instant Bank Transfer.

The money has already been debited from my bank account and should already have arrived at your end.

In the past, this payment method has always been instantaneous, I even deposited with it a few minutes ago in another casino, and received my deposit within seconds, and I could play straight away.

It's now been over an hour and my balance has not updated.

Could you please check if you have received my payment?

It should 100% be there, since I used the Instant Banking payment method, and my banking app confirms as well that the payment was sent in real time.

Thank you for your help.

Dear slickfox7,

Thank you for your recent post in our casino. However, we kindly ask you to add a relevant post to the casino in question and avoid posting the same content in both. We appreciate your cooperation in keeping our platform organised and engaging for all users.

We wish you the best of luck in our casino and hope you continue to enjoy your experience with us.

Best regards,

Spinpirate