Spinpirate Casino - general discussion (page 2)

It's because I made a deposit in both casinos.

In Scatterhall and here, I just wanted to make sure both deposits are being taken care off.

The deposit is meant to be instant, that's why it's called Instant Bank Transfer.

In all other casinos, the same deposit method is crediting my account the deposit within seconds.

My bank confirmed that the money has reached the recipient, so I am not sure why you still have not received it.

It's slightly annoying since I was planning to play today Friday, my only day off.

Anyway, I hope it's fixed soon, and you credit my account ASAP, thank you for your help.

Hi slickfox7,

My apologies. I missed to check that you have an account in both brands. The Finance Team is working in investigating the issue.

I understand how frustrating it can be to not see your funds reflected in your account as expected, and I assure you that our Finance team is working diligently to resolve this issue as quickly as possible.

Please know that we take these matters very seriously, and we are committed to ensuring that our users have a seamless and enjoyable experience on our platform. I apologize again for any frustration or inconvenience this may have caused you, and I appreciate your patience and understanding while we work to resolve this matter.

If you have any further concerns or questions, please do not hesitate to reach out to our customer support team. We are always here to help.

Thank you for your understanding.

Spinpirate

Hello dear Spinpirate Casino,

can you see when my third withdrawal will be processed?

isco33

a heartfelt thank you

Hi Isco33,

Please be informed that all withdrawals are processed from Monday to Friday. Unfortunately, we do not process any withdrawal requests on weekends or public holidays.

Rest assured that if you have made a withdrawal request on a weekday, our team will process it as soon as possible, and it should reflect in your account within the next few business days.

However, if you have made a request on a weekend, we kindly ask for your patience until the next business day, which is usually on Monday, when our team will resume processing all withdrawal requests.

If you have any further concerns or questions, please feel free to let us know, and we'll be happy to assist you.

Thank you for your understanding.

Best regards,

Spinpirate

Ok , so Monday I get the next one ?

Money has not yet arrived in my bank account neither the first nor the second payment

Good morning dear Spinpiratecasino, my third payout has been waiting longer than outstanding, will it be processed and paid out today? Would be very grateful to you for your help

Username Isco33

Hello? Please give a short reaction

Isco33

third payment of €500 has been waiting longer than pending

Dear Isco33,

I hope this message finds you well. I wanted to follow up regarding your recent inquiry about payments. I apologise for the delay in responding to your message. Please note that payments are only processed Monday through Friday.

As today is Monday February 27th, our team will continue to process payments as usual. I apologise again for any inconvenience this delay may have caused and appreciate your patience.

If you have any further questions or concerns, please don't hesitate to reach out to us. We are always happy to assist you.

Best regards,

Spinpirate

Would be nice to know that it is still accepted and paid out today

Do you already have your first payout on your account?

Hello Spinpirate, I too have been waiting for my payout since February 24th. My account is verified and I'm only put off in the live chat. I ask for a quick payment, because I still have some credit that needs to be paid out!!!

Dear Mrlois147,

I hope this message finds you well. I wanted to reach out and inform you that we have experienced some system issues that have caused a backlog in our payout processing. However, please be assured that our team is working diligently to resolve the issue and get everything back on track as soon as possible.

I also want to clarify that from the moment of withdrawal, it can take up to 24 hours to enter the processing stage, depending on the time of withdrawal. Once in processing, the payment is sent to the payment system for payout, and bank transfers can take anything from 1-5 business days.

Rest assured that your payment will be sent out to you very soon.

We apologise for any inconvenience and would like to thank you for choosing our casino, and we hope that you will continue to enjoy the wide range of games and services we have to offer. If you have any further questions or concerns, please do not hesitate to contact us.

Best regards,

Spinpirate

Hello, do you already have any payment on your account? I'm waiting for one too

Hello,

When I read all this here, you really get doubts as to why your casino has such problems with paying out. I got a confirmation on Monday that my payout was approved, now I'm really excited when I'll have this money in my account. Maybe you can tell me if it has already been transferred? I know that from other casinos differently. Once the withdrawal was processed and approved, the money was in the account the same day or the next day at the latest. There must be a reason why you only have problems, as many users write.

"SYSTEM PROBLEMS" HAHAHHAHA

Great joke.

Dear Gretche70,

I hope this message finds you well. I wanted to confirm if the username you use in Guru is the same as the one you use in our casino. If it is the same, then I am pleased to inform you that a payment of €250 was made to your account on February 27th.

Additionally, I would like to clarify the withdrawal process. Once a withdrawal is initiated, it may take up to 24 hours to enter the processing stage, depending on the time of withdrawal. After entering the processing stage, the payment is sent to the payment system for payout, and bank transfers can take anywhere from 1-5 business days.

We apologise for any inconvenience and would like to thank you for choosing our casino, and we hope that you will continue to enjoy the wide range of games and services we have to offer. If you have any further questions or concerns, please do not hesitate to contact us.

Thank you for choosing our casino, and we look forward to serving you again in the future.

Best regards,

Spinpirate

Hello

Thank you for the info, the profit has just been credited to my account

Hello,

have the same problem. The terms and conditions clearly state that payments are processed in 1-2 working days. I've been waiting 4 working days for my 1st payout to be accepted. My account is fully verified and therefore I don't understand why my payout is not processed, especially because there are still 2000 euros in the account that still have to be paid out.

Username: Saint90

And yes I also have an account on your partner casino with the same username.

Hello Saint90,

I would like to sincerely apologize for the delay in sending out your payment. I understand that this has caused you inconvenience and frustration, and I want to assure you that we are working to resolve the issue as quickly as possible.

Please rest assured that your payment will be sent out either today or tomorrow. We value your business and appreciate your patience and understanding in this matter.

Thank you for bringing this to our attention and once again, please accept our apologies for any inconvenience caused.

Best regards,

Spinpirate

Honestly, I'm glad the casino reacts to players requests here, but if they say 1-2 working days and you've been waiting for 4 working days, it's not such a big deal. I know about fair casinos where it takes much longer.