Spinpirate Casino - general discussion (page 3)

It's not about having to wait 4 working days. It's about the fact that you can only withdraw 500 euros per payout. Therefore, I also insist that they stick to their terms and conditions, otherwise it takes far too long to withdraw the entire balance.

@spinpirate: the first payout has arrived in my account. Could you please take care of the second one so I can continue paying out ? The second payout is also on its 2nd working day tonight... After that, 2 more payouts will follow, so please, please at least make sure that the payouts are paid out on time and according to your terms and conditions, if the amount that can be paid out is already so incredibly low .

Username: Saint90

Dear Saint9,

To clarify the withdrawal process, please note that processing of withdrawals only takes place on business days. Once a withdrawal is initiated, it may take up to 24 hours to enter the processing stage, depending on the time it was requested. Once it enters the processing stage, the payment is sent to the payment system for payout. Please note that bank transfers may take anywhere from 1-5 business days to complete.

Rest assured that your payment will be sent out to you very soon.

We apologise for any inconvenience and would like to thank you for choosing our casino, and we hope that you will continue to enjoy the wide range of games and services we have to offer. If you have any further questions or concerns, please do not hesitate to contact us.

Regards

Spinpirate

Hello Spinpirate,

I'm now waiting a few days more gently for my third payout. This process takes 2 weeks. Please process quickly

Dear Mrlois147,

I am writing to sincerely apologise for the delay in processing your payment. I understand the inconvenience and frustration this has caused you, and we take full responsibility for the error.

Please know that we are taking immediate action to resolve the issue and ensure that your payment is processed today. We understand the importance of timely payments and want to assure you that we are committed to providing excellent service to all our players.

Again, I apologise for any inconvenience this has caused you and appreciate your understanding as we work to rectify the situation.

If you have any further concerns or questions, please do not hesitate to contact us.

Sincerely,

Spinpirate

Hello again, I don't mean to belittle your casino in any way. Their chat replies quickly.. their range of games is very large and the last payout was in my bank account very quickly after I wrote here.

But now I have to wait another 4-5 days for an already accepted payment from you. So make sure it reaches my bank account. And I have to wait again for another payout to be accepted from them. As I have said several times before, I would deposit on their site. But this takes and takes and is always delayed for so long because it takes up to 3-4 days per payout. And with a maximum payment of 500 euros, I find that a bit long.

Hello, I too am now waiting for my third payout. The whole process has now been going on for 3 weeks for a total payment of 2000 euros. Please ensure that my withdrawal is processed quickly!

I believe the casino representative will get to you and explain.

It seems that the casino is a bit in delay, right? I think it's just a matter of time though I would prefer a higher withdrawal limit myself.

Hello. I made a payout on 03/07/2023 and still haven't heard anything. I've also written several times in the chat. My account has also been verified since last week. So the games were great. I took a 250% bonus with a deposit of 35 eu. And I implemented it up to 1750. Unfortunately, the payout period is far too long. It's a shame

Hello schmitzebilla77,

it's so sad to hear about your experience with this casino. However, I could recommend waiting a few more days. Sometimes it is just happening that payments have some delay. If you don't get the payment after a few days I would like to highly recommend making a complaint on our website. We will help you as much as we can! 🙂 

As I said above, Spinpirate and Scatterhall have been two of my regular casinos ever since I played there for the first time. Or are currently the only casinos where I play. If they processed the payouts a little faster and raised the daily payout limit a bit, both casinos would be the best casinos I've ever played at in 5 years of casino gaming.

Casinoguru should definitely include it in the rating.

I'm not saying that this casino is bad, on the contrary. Only payouts shouldn't take that long.

My payout has also been on the "pending" status since the 10th, although the TOS says that it should be processed after a maximum of 2-3 days. It's a shame because apart from that this casino is really great. But that doesn't work at all with the payout period.

Hello, my withdrawal was confirmed on Friday last week. No money has arrived yet! If the money is not in my account today, I will file a complaint.

Have exactly the same. Even longer. Payout has been confirmed. Money still not in my bank account. Otherwise it went very quickly after it was accepted. But this payout takes a long time to get to my bank account. I don't know how long I should wait before opening a complaint. Apparently the Spinpirate contact doesn't answer here anymore either. At least not as regularly as usual.

As I mention in the Scatterhall Casino thread, I feel the casino representative is overwhelmed at the moment, still, I hope you all get a response soon.🙏

Bank transfers in my experience take between 2 and 5 working days starting from the moment the casino confirms the withdrawal, same applies for e-wallets and exchanges

Hello loidcasino1337,

It is sad to hear that you have some delay in the withdrawal process from the casino's account, but don't panic, some casinos just take a little bit longer for the money to reach your account. I also see that the casino is trying to solve complaints. If they still don't communicate with you, don't hesitate to file a complaint here. Here is an explanation of the overall complaints process. We will be happy to help you solve this situation 🙂.

You can also see here how we rate casinos. The duration of sending money does not affect our casino's rating.

Dear All,

We would like to apologise for the inconvenience caused by the ongoing issue with NodaPay. It has turned out to be a bigger problem than initially anticipated. However, we want to assure you that our team is working hard to resolve all outstanding and missing payouts, and we expect to have all issues resolved by the end of this week.

We understand that this delay may have caused frustration and inconvenience to you, and for that, we offer our sincere apologies. To show our appreciation for your patience during this time, we are working on a small gesture that will be added to your accounts next week. You will receive an email about this shortly.

We want to emphasise that all cashouts will be processed, and we are doing everything we can to ensure that this happens as soon as possible. Once again, we apologise for the inconvenience caused and appreciate your understanding.

Thank you for your continued support.

Best regards,

Spinpirate

It's a great gesture to be informed about it here. Thank you for that