SpinBetter Casino - general discussion (page 9)

Dear Player,

In order to assist you properly with your inquiry, we need your account number or the email address associated with your account. Please provide this information so we can address your issue promptly.

Thank you for your understanding!

hanicka.slunicko@email.cz

Dear hana2101,

Thank you for your message. Please be informed that according to our internal procedures, the security department requires up to 72 hours to process each document submitted. At this moment, we can see that you have used all available funds for gameplay without waiting for the account verification to be completed.

Kindly wait for the verification process to conclude, after which you will be able to fully access all our services. We appreciate your patience and understanding.

Best regards,  

SpinBetter Team

That's what they claimed on Support. But I was logged in for the last time on September 16 around 4:00 p.m. and then until the next day, September 17, around 3:00 p.m. In the meantime, I was not logged in and the money disappeared between these two logins. I didn't have my phone with me, it was turned off in my husband's car and I was in Pilsen on business.

Of course, I found out that Spinbetter casino is illegal in Germany because you don't have a German license, although you claim to have an international one. The missing of my money will probably be related to that, because I dealt with Support on the day of the win.

Dear hana2101,

Thank you for your message. According to our login and location history, at the time your funds were lost, you were located in the Czech Republic, not in Germany. If the forum administration requires further evidence regarding your gaming activity, we are able to provide additional details.

Our records clearly show your activity, including your bets and various other data, which confirm that it was indeed you who placed the bets.

If you have any further questions or concerns, feel free to reach out.

Best regards,  

SpinBetter Team

That device remained the entire time between logins at an address in the Czech Republic. I was in Pilsen. I suggested that you resolve the whole situation amicably with me. But it's your right to stick to yours. I gave you the opportunity to settle and now I am reporting the whole incident and your illegal activity to the relevant authorities in Germany. It wasn't necessary, but there was no other option now.

Done.

I ask other players to ignore this casino.

I am trying to make a withdrawal, but every time I try I am not the sms confirmation. Apparently it's my phone's fault as they have sent it many times. There is nothing wrong with my phone and I can login by sms. I feel like they are just blocking me so I cannot cash out my winnings. What do I do?

I think you can give a call to your phone service provider to check your 3rd party SMS settings, and I would certainly report the matter to the casino support too.

These contacts may help you:

According to the level of support shown on our forum, I'm convinced someone from the casino will surely get back to you.

Have you tried any of this?

My first experience in a casino was in spinbetter. The site is very convenient, many providers. Good cashback system. There is support on the site, which is important. Many different replenishment systems from cards to e-wallets and cryptocurrency. Lots of choice! Withdrawal is quite fast)

Hello there! It seems like a worthwhile casino to check out. Could you please let me know what payment methods you typically use and how long the withdrawal typically takes in your experience? I believe that others continue to value such information. 😉

Thanks!