SpinBetter Casino - general discussion (page 9)

Hello, I played at Spinbetter casino and won over 50 thousand. I'm solving it only the second day, but I'm only getting learned mechanical answers from Support and the Security department. I have already sent them the Scan ID 3 times and I am still not verified. But what's worse: yesterday it was not possible to withdraw the money due to missing verification, and today, when I tried to log in, my balance is reduced to almost zero. Support replied that there is no problem on their side and I don't have any record on the list of games (logically) because I wasn't even logged in between these entries. I wrote a complaint to two addresses, one of them immediately wrote back, telling me to contact Support, saying that they are not dealing with this. So where exactly should I write to find out what happened to my winnings? Thank you, Hana

And please: is the withdrawal limit really 1000 per request and only 1500 in total per day?

May I ask if you played with some bonus, perhaps? That could be the explanation for reducing your winnings, you know.

The support should always explain this kind of thing to players, of course.

Usually there is a maximum withdrawal limit when it comes to bonuses, and it should always be stated in the terms. Have you checked it before playing with this bonus?🤔

Try to look for it, or even as the support and let us know, please.

Also, yes, they do have the maximum withdrawal limit €1,500 per day and €45,000 per month.

We'll wait here for your reply and will try to get the resolution of all this together.

But that is not enough. Other casinos tend to have 20,000 to 2,000 per day

I surely get your point, and that is why it is really important to read the terms beforehand so you know what to expect.

Thank you Roni. I did not have active bonuses. Support answers mechanically and usually to something other than what I asked

The next time I tried to send ID/passport documents, I received a message from Security to stop writing to them, otherwise they will block my email address. I will never complete the verification like this.