SpinBetter Casino Review

The player from France reported that their account had been closed without explanation and that they were unable to retrieve their winnings. The Complaints Team had communicated with the casino, which stated that multiple accounts were associated with the player's information, none of which had been blocked. The casino indicated that the accounts were not verified, preventing the player from making a withdrawal. After several attempts to resolve the issue, the complaint was ultimately rejected due to the player's lack of response to inquiries.

The player from Germany faced issues with the casino regarding a phone number change, which prevented her from withdrawing her winnings. Despite being verified and submitting documents multiple times, she experienced delays and a lack of communication from customer support, including missing address details from her profile. The complaint was rejected due to the player's lack of response to the team's inquiries, which hindered further investigation into her issue.

The player from the United Arab Emirates successfully deposited money using BNB, but the transaction was declined by the operator. Despite multiple attempts to contact the casino, she received the same uncooperative response. The Complaints Team recommended contacting the payment provider for further investigation, but due to a lack of response from the player, the complaint was ultimately rejected.

The player from Greece faced an issue with a rejected deposit where the money had been deducted from his bank account. The casino claimed that a refund order had been issued, but the player’s bank could not confirm this, leading to ongoing confusion and a lack of specific answers from the casino. The bank suggested that the player file a dispute and an official complaint. The issue was eventually resolved, and the complaint was marked as 'resolved' in the system.

The player from Germany, with a balance of €381.71, was banned from all casino games and betting on Spinbetter without explanation and faced denial of withdrawal attempts via multiple methods. Even after suggesting the use of Skrill for withdrawal, the player encountered 'Authentication problems' and received no response from support. The Complaints Team maintained the complaint open until the player confirmed a successful withdrawal, but due to the lack of response from the player, the complaint was ultimately rejected.

The player from Spain was unable to withdraw winnings due to alleged issues with the casino's payment methods. They were asked to deposit more money using an e-wallet and to wager the value of all their deposits in order to withdraw, despite having completed the verification process. The player attempted to comply by depositing through various methods but faced repeated cancellations and issues. We requested further information from the player, but due to a lack of response, the complaint was ultimately rejected.

The player from Spain faced repeated withdrawal rejections from the casino. Although he was verified, the support team offered no solutions and consistently blamed technical problems and issues with the player's bank while suggesting unsupported methods. The issue was eventually resolved after the player persistently contacted the casino, leading to the payment being made. The player decided to close his account due to the negative experience. The complaint was marked as resolved.

The player from Morocco won $780 but had over 10 withdrawal requests rejected. Despite emailing customer support and using live chat, he did not receive a satisfactory response. The casino initially cited a breach of terms and conditions but later agreed to pay out the winnings in two stages. The player confirmed receiving the full amount of $785, resolving the issue after a prolonged delay.

The player from Austria had turned €60 into €811 on Spinbetter but faced difficulty withdrawing the funds via credit card or Binance. We advised the player to try alternative withdrawal methods, and after some communication, the withdrawal was successfully processed via Binance. The issue was resolved.

The player from Spain had requested two withdrawals totaling 1595 euros, but the funds remained pending without being processed. Customer service had not provided a solution. The player confirmed that his account was verified and he had used real money. Initially, one withdrawal was processed while the other remained pending. The issue was eventually resolved by the casino, and the player confirmed that everything was now satisfactory.

The player from Quebec was frustrated with the delayed payouts by the casino. Despite promises of daily payouts of 1500 EUR, the player had been receiving only one payout every 2 weeks due to alleged technical difficulties. The player intended to involve their lawyer and the gaming commission. We requested additional information from the player to investigate the issue, but the player did not respond. Consequently, the complaint was rejected due to lack of response.

The player from Japan had been experiencing issues with withdrawing his funds from an online casino. Despite several attempts, all his withdrawal requests had been rejected, and he had been advised by customer service to contact the processing team via email. However, he received no response. The player also reported that he had been banned from the casino's live chat support. Our complaints team had attempted to mediate by contacting the casino, who stated that they hadn't received any email from the player. Despite this, the player insisted that he had sent an email and asked for a specific reason for the withdrawal rejection. The casino did not provide a clear answer. Ultimately, the player lost all his funds while waiting for the withdrawal. As there was no disputed amount left, the complaint was rejected.

The player from Belgium had had issues with withdrawing his €700 winnings from SpinBetter Casino. The casino had initially required him to confirm his email address and submit proof of identity, which he had done. However, the player had faced significant delays in responses and had claimed that the casino was asking for information about an account he didn't remember creating. After our intervention, the casino had instructed the player to verify his withdrawal method with their security team. The player had later confirmed that his issue was resolved and he had received his withdrawal. The complaint had then been marked as resolved.

The player from Germany had had difficulty withdrawing winnings of €4000 through Skrill from Spinbetter Casino. Despite reassurances from client support that had claimed it was a technical error, the transactions had been continuously rejected. He had been trying to withdraw his money since April 21, 2024, and only once a payout of €400 had been approved. He had stated that his friends, who also played on the site, had been able to withdraw without any problems. However, the issue had eventually been resolved and he had managed to receive his payout. We had marked the complaint as 'resolved' in our system.

The player from Spain had been struggling with withdrawal issues, having received excuses for the past month. He had managed to withdraw funds from the online casino previously, but was unable to do so at that time. He didn't have any active bonuses and had sent all necessary documents for verification. The player was owed €1209. After communicating with our team, the player confirmed that he had managed to successfully withdraw his winnings. Consequently, we had marked the complaint as 'resolved'.

The player from Hungary had reported an incomplete deposit process with an online casino that had been ongoing for over 6 days. Despite this not being his first deposit, the player had experienced persistent issues with the casino. We had suggested that he contact his payment provider to investigate the issue, as the casino could not intervene in this process. Despite extending our support and the time frame of the complaint, the player did not provide the necessary communication details between him and the payment provider or the casino. Therefore, we were unable to investigate the issue further and had to reject the complaint.

The player from Hungary had made a deposit using Revolut on March 9th, 2024, but the casino had not added it to his balance. The casino had not responded to his emails and had asked him to be patient for over two days. We had advised the player to contact his payment provider for investigation and had recommended him not to deposit any more funds until the issue was resolved. Later, the casino had informed that the deposit had been successfully credited. However, due to the player's lack of response to our messages, we couldn't proceed with the investigation and had to reject the complaint.

The player from Japan was unhappy with the casino’s policy that restricted the maximum withdrawal amount of the first deposit bonus to 1X the bonus value. They had already verified their account and had communicated with the casino about this issue in the past. However, the player decided to close the complaint, finding it unproductive to pursue a relatively small sum of $110. Consequently, we had to reject the complaint as per the player's explicit request.

The player from Brazil had faced difficulties withdrawing his winnings. Despite having successfully increased his bonus credit and fulfilled the rollover requirement, he could not retrieve his funds because his account had not been verified yet, even though he had submitted all the necessary documents. The player had been in contact with the casino's support team, which had led to a change in his email and an error in his CPF number, causing further blocks on his account. However, after communication with the Complaints Team, the player confirmed that he had received his payment and the issue had been successfully resolved.

The player from Greece had made a withdrawal request that the casino and payment manager claimed had been processed, but no money had arrived in the player's bank account. The player had confirmed that his account was verified, and he hadn't used any bonuses. This had been his first withdrawal attempt. Despite communication with the casino, the issue had remained unresolved. However, the issue was later resolved successfully with the player confirming that the payment was just delayed. The complaint was then marked as 'resolved' by the Complaints Team.

The player from Alberta had issues using a promo code ("win200") on the online casino, after successful account verification. The Complaints Team clarified that casinos had individual bonus policies and the inability to activate a bonus might imply ineligibility. The casino's representative had suggested the player contact their support team for a replacement promo code. Despite extending the complaint resolution period by seven days, the player did not respond, which led to the complaint being rejected.

The player ''SIMUDINLALIC'' from Berlin closed his account because of gambling addiction. After that, he still kept getting promotional e-mails so he requested his deposited amounts back. The casino refused this request. No information since then.

The player from Poland had struggled with a recurring issue of withdrawal decline via Jeton at the same casino. His attempts to contact customer support and use other withdrawal methods had been unsuccessful. The Complaints Team had intervened and communicated with the casino on behalf of the player. The casino had informed that the player's withdrawals were proceeding successfully and any delay might have been due to banking operations. The player had confirmed receiving some funds via SEPA transfer but had expressed dissatisfaction with the currency exchange losses and daily withdrawal limit. The Complaints Team had advised the player that certain payment methods might sometimes be unavailable due to various reasons not controlled by the casino. The case had been left pending for the player's confirmation on receiving the disputed amount.

The player from Greece had been unable to withdraw her winnings due to the casino's claim that her identification wasn't valid. The player insisted her ID was valid in Greece and didn't need renewal. She was frustrated with this inconsistency in handling deposits and withdrawals. Despite our attempts to gather more information and clarify the situation, the player did not respond to our inquiries. As a result, we were unable to investigate the issue further and had to reject the complaint.

The player from Greece had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. We had advised the player to wait at least 14 days after requesting their withdrawal before submitting a complaint. We had also asked the player to provide more details and evidence of their issue, including a screenshot of their withdrawal history and communication with the casino. However, the player failed to respond within the given time frame, leading us to reject the complaint due to lack of cooperation.

The player from Greece had requested the closure of his casino account, but the request was not processed. He had sought assistance from the complaints team to close the account. The team had reached out to the player for additional information and had extended the response time by 7 days. However, the player did not respond to the team's inquiries. As a result, the complaint was rejected due to lack of response from the player.

The player from Finland had won 2750€ at SpinBetter casino but found his account balance empty when he attempted to withdraw. Despite the casino's claim that he had played through the funds, the player insisted no game activity took place after the withdrawal request. Prior issues at this casino had also been reported. The Complaints Team had reached out to the casino and requested the player's login and game history. After reviewing the evidence, they found no inconsistencies in the player's game history or login activity. The player had indeed been active on the day his balance dropped to zero, and no suspicious activity was detected. Therefore, the player's complaint was rejected due to lack of evidence supporting his claim.

The player from Nigeria was experiencing issues with Spinbetter Casino. The casino disabled her account, despite having submitted all required verification documents. After reviewing all the necessary details and information, we concluded there are reasonable grounds to believe that the player was engaging in fraudulent/prohibited activity and his account was not primarily used for gaming purposes. In addition, the verification could not have been completed due to discrepancies in personal data. The casino acted in accordance with its terms and conditions. Therefore, we decided to close this complaint as unjustified.

The player from Poland is experiencing withdrawal delays at a casino. Initially, their Jeton withdrawal was cancelled due to mismatching deposit and withdrawal methods. Subsequent credit card withdrawal requests have been repeatedly cancelled or delayed due to alleged payment processor issues. Player’s complaint has been resolved successfully.

The player from Poland had requested a withdrawal less than two weeks prior to submitting her complaint. Her money hadn't been received yet. She insisted that there was a system error causing the delay, as she had experienced a similar issue before. Despite the Complaints Team's attempt to resolve the issue, the player failed to respond to their queries. As a result, we were unable to investigate further and the complaint was rejected.

The player from Austria deposited 20 Euros in the casino, but the funds were never credited to their account. Despite uploading the screenshot of the deposit from the bank three times and waiting for a month, the issue remains unresolved. The complaint was closed as the player stopped responding.

The player from Greece made a deposit that was not credited to the casino account. It was their first deposit and they are accusing the casino of scamming. The complaint was closed as the player stopped responding.

The player from Poland had had a drawn-out issue with SpinBetter Casino regarding the withdrawal of his winnings. The player had accused the casino of lying about the status of his withdrawal and having inconsistent withdrawal limits. He had also expressed frustration with the casino's customer service, claiming they had been unresponsive to his queries. The casino had attributed the delays to technical glitches and had assured the player that all his funds had been successfully withdrawn. The player had also requested to have his account closed, which the casino initially claimed they had received no request for. Eventually, the casino confirmed that the player's account had been locked as per his request, and all his withdrawal requests had been processed successfully. The player confirmed the resolution of his issue and thanked the Complaints Team for their assistance.

The player from Greece had requested multiple times over a 10-day period to close their casino account. Despite providing a reason, the casino had not initially fulfilled the request. The player had also expressed concerns about the balance in the account at the time of closure. We facilitated communication between the player and the casino, which resulted in the temporary unlocking of the player's account for withdrawal purposes. After the player confirmed the successful withdrawal of funds, we marked the issue as resolved.

The player from Poland has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. We tried to contact the casino, but before it replied the player informed us his issue was resolved and the money was finally received, so we closed the complaint as a resolved one.

The player from Germany is unable to withdraw their winnings of 1,700 Euros via SEPA bank transfer, which they believe is because the casino expects the same method to be used for deposits and withdrawals. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Greece has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Spain won 1200 euros and thereafter his account became inactive. Despite sending requisite ID documents for validation, there hasn't been a response. The player is struggling with a lack of helpful support. Unfortunately, since the issue is related to sports betting, we had to reject the complaint.

The player from Germany is experiencing difficulties withdrawing her winnings due to the limited availability of payment methods. Although it seems as though this issue has been resolved, the complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany had a negative experience when receiving bonuses from the casino. The complaint was ultimately closed as ‘unresolved’ for the time being because, although the player's main issue of closing their account had been addressed, the casino ceased cooperating on returning the player's last deposit. After further communication, the casino agreed to refund the player's last deposit of €30 to the provided crypto wallet, which the player confirmed receiving. The issue was then considered resolved.

The player from Hungary is experiencing difficulties withdrawing his winnings from the casino. The player requested a self-exclusion in the casino. We closed the complaint since we didn't receive any other replies to our messages and questions.

The player from Argentina has activated the First Deposit bonus but it seems as if there are no slot games available to complete the bonus wagering. After a closer examination, we ended up rejecting this complaint as unjustified.

The player from Greece was experiencing an issue withdrawing their funds. Withdrawals were delayed and then cancelled. The casino requested some documents for additional verification. In the meantime, the player informed us that the disputed funds have been successfully received earlier than the casino replied in the open thread. We consider the complaint resolved.

The player from Ukraine has been trying to withdraw her winnings, but all requests have been rejected. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Ontario has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player's verification is delayed for 2 days. The player informed us via email that although with a delay the casino has processed the withdrawal and the player has successfully received their winnings.

The player from Bulgaria is experiencing difficulties accessing his account due to an alleged self-exclusion. After concluding all the information, we have considered the case as 'unjustified'. The case has the right to close an account if they detect signs of gambling problems.

The player from Spain has been trying to close the account due to a gambling problem. Unfortunately, all the enquiries were ignored. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Malaysia complained about the lengthy verification process. Later, the player confirmed his account was verified and his withdrawal was completely processed approximately 1 week after providing the casino with the necessary documents for additional verification. The complaint is resolved.

The player from Malaysia is experiencing difficulties withdrawing funds because the transactions to the preferred payment method are not possible. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany has been trying to close his account. He decided he was no longer interested in playing at this casino. Since his reason for account closure wasn't valid enough for us to involve the casino in this situation, we decided to reject this complaint.

The player from Greece is experiencing difficulties withdrawing his funds due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany is experiencing difficulties withdrawing their funds due to limited availability of payment methods. We rejected this complaint as the funds have been played before we could intervene.

The player from Switzerland was prompted to provide additional documents for the KYC, even if the account has been verified in the past. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.