SpinBetter Casino - general discussion (page 8)

Hey there,

glad you made it here, despite you obviously picking up casinos somewhere else. 🙂

I have to admit your previous experiences have to be quite astonishing if you call 3 days for withdrawal the ultimate disaster. Don't worry; I also hate to wait more than necessary. Shall we look a bit more closely at your situation?

Has your account been fully verified, please? Have you requested the withdrawal, opting for the very same payment option used for deposit? These are the most usual troublemakers, so really want to know how far have you got.

When you say the casino left you without a reason, I can see it on the screenshot.

From my perspective, the screenshot says you have to use the same payment option. Have you tried?

I would certainly do that.

What do you think?

Hello sir,

The site did not request any verification from me. I withdrew my last check of 1700 TRY using crypto, which is the method I deposited. But my payment has not been made for 3 days. They keep me waiting for such a small amount. The figure is very small, but this is good money for the Turkish economy. I need money, I ask for your help.

Hello, and thank you for such a fast response. I also appreciate the explanation.

Just to exclude the obvious, did you try to use the very same crypto option, please?

It's actually quite bad news, though. We really need someone from the casino to help us figure out what is going on, if the verification process does not cause this withdrawal to be delayed and the information in the screenshot is no longer valid.

Let me try to get an official casino representative's attention once more. I saw that they were actively responding to players in this thread a few weeks ago.

Let's see whether it helps.

Hello, dear casino representative!

May I get your attention on behalf of a concerned player, please? If you don't mind, member "LeadeRJacK" would appreciate a bit of advice on how his withdrawal is doing.

Find the specific post also containing the id number right here 👈

Thank you kindly.

Today we entered the 4th day and the site still has not paid my money. This is truly incredible, the worst situation I've ever experienced in my gambling life.

Dear LeadeRJacK,

Unfortunately, we are currently experiencing difficulties with cryptocurrency payouts. You can switch your payment method to fiat by contacting us at security@spinbetter.com.

If you do not wish to change the method, payouts will be made by the end of this week.

Best regards,

Spinbetter Support Team

You do not respond to sent e-mails and our live support team is uninformed and inexperienced. I would like your help in sending my payment via paybol or jeton wallet

Dear LeadeRJacK,

To change your payment method, you need to personally contact the security service, as this concerns your finances, and we are sure you would not want this information to fall into the wrong hands. Please send a request to change the payment method to security@spinbetter.com, and our specialists will provide you with all the necessary instructions.

Best regards,

Spinbetter Support Team

I see that your problems still persist and I hope that you will be able to resolve them with the casino. Be sure to let me know when you hear any news. 🙂

payment problem continue 4days.

this is very bad.

Yes I see. Anyway did you try to write about changing payment methods to the casino on the email they posted here ? Were you able to change the payment methods or not ? Are you in contact with them ?

Hi, I see that the casino replied here on the forum a month ago. Maybe it would be a good idea to tag them with "reply" button and try to resolve it. 

Anyway, what happened when suddenly your account is blocked and the casino is not available for that country ? From what I have seen, players from Croatia can register. Didn't you write to the casino or didn't you find anything?

Hello I am turning to this webiste for help with spinbetter casino. I have won over 500€ and deposited overall 200€. The casino doesnt want to pay me up in time since the withdrawal is accepted and approved on their part. It has been 5 days since approval of the withdrawal. I have tried to contact Support and their Payments deparment but they always responded with generated message with no solution saying that their payment system is broken or the problem is on the provider of the payment but how can there be a problem on bitcoins side I dont understand they are just liars nothing else. I have been trying everything and I am so frustrated. Their support told me that they work on weekends and they work 24/7 and even confirmed that their withdrawals are processed on the weekends and sent on the weekends. Casinoguru I need your help please.

My account ID - 632027947

Thank you in advance

Sorry you have to go through this kind of situation, and good that you submitted a complaint here with our team. Even though they won't be able to intervene before the 14-day time frame passes.

If there are any updates regarding your withdrawal, please let us know right away. Hopefully an intervention of our team won't be needed and you receive your money soon.

Is this your first withdrawal attempt at this casino, by the way?

We'll be waiting here for your reply.

Hello, there is not much of an update except their yesterdays mail. Its always the same thing I get it problems can happen but waiting 7 days for withdrawal with the fastest method is really concerning.

And yes its my first withdrawal, but not first deposit 😄

Thank you.

Thank you for your reply.

I just hope that they will really be able to solve it soon and you will get your payment.

We will wait for any update.

Hello, I have received the money just now.

That is some great news; congratulations.

So, what do you think. Are you going to continue playing there now?🤔