SpinBetter Casino - general discussion (page 18)

I actually think that in a situation like this, I’d probably avoid playing with bonuses at that casino if the live chat can’t provide accurate information about them.

At the same time, when playing with bonuses, it’s always a good idea to check the terms and conditions yourself and not rely only on what live chat tells you. Sometimes support may not mention every relevant condition.

If you read the bonus terms and the specific conditions connected to the offer you’re using, you’ll usually have a much clearer picture. Then you can use live chat mainly to clarify anything that still isn’t clear.

But if even then they can’t properly explain the bonus conditions, I’d probably save myself the trouble and simply avoid using bonuses there.

The fact is that for most of the freebets in this casino there are no prescribed conditions and you have to check the conditions with the support yourself)

Not even in the Terms and conditions?

They should have something about these kind of bonuses there.

I saw section 9 in Terms.

There is no such information anywhere, only in the support you specify.

I’d definitely want information like this to be clearly stated somewhere. Support may tell you something in chat, but of course not every player thinks about taking a screenshot at that moment.

That’s actually something I would recommend whenever you’re dealing with bonus conditions or anything similar. If support gives you specific information that isn’t clearly written in the Terms and Conditions, take a screenshot and keep it as evidence. That way, if there’s a disagreement later about what you were told, you at least have something to support your side of the story.

As for free bets, I wouldn’t necessarily search the Terms and Conditions for the exact name of the particular promotion you received. I’d also look under more general sections covering things like no-deposit bonuses, free bets, promotional offers, or general bonus rules. Sometimes the relevant conditions are written there rather than under the specific offer itself.

And if support provides additional conditions or confirms that something is allowed, I’d definitely keep a record of that communication as well. It could become important later if there’s a dispute about the bonus or any winnings connected to it.

I sent you a complaint about this, which you did not accept. Now I have sent you a complaint about another issue and I hope it will be considered by you.

It is very strange for me to see such high ratings from casinos that refuse to comply with their rules.

Unfortunately, there are some cases where our complaint team simply isn’t able to help.

Regarding this particular bonus issue, it seems the circumstances make the case quite difficult to assess. Our team has reviewed what you provided and is aware of the complications involved.

If, after reviewing everything, they conclude that this is not a case where we can assist further, then unfortunately we have to respect that decision.