SpinBetter Casino - general discussion (page 7)

Hello dralililopez

To comply with the proportionality of funds withdrawal, you need to withdraw money in proportion to the methods of their deposit. For example, if you made deposits using three different methods, each with х, and won x3, you will be able to withdraw one-third to each of the methods used.

If you wish to withdraw all funds to one preferred method, please contact our security team at security@spinbetter.com for verification of this method. After successful verification, you will be able to use this method to withdraw the entire amount of your winnings.

If you have any additional questions, please do not hesitate to contact us. We are always happy to help!

Ok this is a better explanation, thanks you for taking the time to reply, I will verify my account and method of deposit, which will be interact, however, I have an other question, do you allow interact withdrawals if that will be my method of deposit?

Thank you, SpinBetter Casino, for taking the time to explain it better. We really appreciate it.

Hey there. I am really glad the the casino representative was able to explain everything to you and now you can understand it better. It is really nice to see them care, right?

Here, you can check all the payment methods you can use. I can see Interact there as well.😉

Let us know about your further experience, please.

So, I tried to verify my account because is a habit of mine to verify my account on any new casino I play and before placing any deposits then after verified I will proceed to deposit because, if I would like to withdraw and your account is not verified some times the casino makes excuses on the verification process and takes way to long to be able to withdraw that way, and I wrote to the email that the representative that responded previously had provided to verify the payment method but, I got denied to verify saying that only if necessary the casino will request verification, and didn’t allowed me to verify before depositing…

I don’t know, but I have trust issues with this casino still is a bit complicated all this, I’ll prefer to stay away from them.

I just posted my recent experience with them over the verification process, sorry but, I looks like that publicly they seem to care but in private it feels like they don’t really care much…

anyways, I’ll prefer to stay away from them I just can’t trust fully.

thanks to attend to my inquiry tho!.

Another fascinating aspect is this! Like you, the majority of players would prefer that their accounts be verified upon registration, based on one of our most recent polls conducted here on the forum. This is a very reasonable request, in my opinion, and I am sorry it did not work out.

Thank you kindly for your time and contribution. 😉

I have already sent a complaint about a bet i placed on a game (108 euros for 1.5 goals halftime), however the halftime was 25 minutes and not 45.

I am asking for my bet back, they are refusing, giving me no proof or clear answers, although I have already sent them screenshots that nowhere on their site it was mentioned. They also told me to check their terms about official sites, this game and championship has no official source and its not included in their terms.

They are blaming me saying that I didnt pay attention. Attention to what? It's not mentioned ANYWHERE!

I am asking them for proof, they are just replying that my bet has been settled, giving me no other information and avoiding me.

They closed the chat giving me no answers. I asked them to tell me where is mentioned at their terms, they avoid me.

I want my money back, this is a scam.

Please help me with this, I need my money



I'm truly sorry to say that, but we do not get involved in sports betting situations. As the name suggests, we focus our insight solely on casino games.

I would also suggest using the reply button because the casino representative is quite active in this thread and would be worth catching such attention, I bet.

Well, at least I can provide a list of websites supporting sports betting:

https://www.bookmakersreview.com/sportsbook-complaint/ 👈

https://www.safebettingsites.com/complaints/ 👈

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

I understand, but this is about misleading information. It's not even included in their terms.

I understand your frustration. Will you try some of the websites Radka suggested to you? Let us know, please, if any of them were helpful.

I tried but none of them replied. I closed my account, this is a very bad casino with bad customer service

None of all of those websites, you mean? That is pretty bad.

Probably is best to move somewhere else. Do you have any favourite casinos to play at?

Greetings to everyone. First of all, thank you for your time. I recognized this site from a user comment on the Turkish betting forum and registered. I made a deposit for the first time. Then I won and requested a withdrawal, they have kept me waiting for 3 days without giving any reason, it is the worst casino I have ever seen in my life. The money I earned is only $50 please pay my money.

id number: 936368183

Hey there,

glad you made it here, despite you obviously picking up casinos somewhere else. 🙂

I have to admit your previous experiences have to be quite astonishing if you call 3 days for withdrawal the ultimate disaster. Don't worry; I also hate to wait more than necessary. Shall we look a bit more closely at your situation?

Has your account been fully verified, please? Have you requested the withdrawal, opting for the very same payment option used for deposit? These are the most usual troublemakers, so really want to know how far have you got.

When you say the casino left you without a reason, I can see it on the screenshot.

From my perspective, the screenshot says you have to use the same payment option. Have you tried?

I would certainly do that.

What do you think?

Hello sir,

The site did not request any verification from me. I withdrew my last check of 1700 TRY using crypto, which is the method I deposited. But my payment has not been made for 3 days. They keep me waiting for such a small amount. The figure is very small, but this is good money for the Turkish economy. I need money, I ask for your help.

Hello, and thank you for such a fast response. I also appreciate the explanation.

Just to exclude the obvious, did you try to use the very same crypto option, please?

It's actually quite bad news, though. We really need someone from the casino to help us figure out what is going on, if the verification process does not cause this withdrawal to be delayed and the information in the screenshot is no longer valid.

Let me try to get an official casino representative's attention once more. I saw that they were actively responding to players in this thread a few weeks ago.

Let's see whether it helps.

Hello, dear casino representative!

May I get your attention on behalf of a concerned player, please? If you don't mind, member "LeadeRJacK" would appreciate a bit of advice on how his withdrawal is doing.

Find the specific post also containing the id number right here 👈

Thank you kindly.

Today we entered the 4th day and the site still has not paid my money. This is truly incredible, the worst situation I've ever experienced in my gambling life.

Dear LeadeRJacK,

Unfortunately, we are currently experiencing difficulties with cryptocurrency payouts. You can switch your payment method to fiat by contacting us at security@spinbetter.com.

If you do not wish to change the method, payouts will be made by the end of this week.

Best regards,

Spinbetter Support Team