SpinBetter Casino - general discussion (page 4)

Good Evening.

I have been requesting a refund from my account due to a technical issue with the casino for 2 days now and have not received any response. I want my money back!

Honestly, if it's really a technical issue, then resolving it may take a lot of time (a few weeks) so be prepared for it. Especially if the casino needs to contact the game provider or payments provider and get a statement from them.

A good bonus for a birthday, there are constant promotions, promotions in tg and more. I receive a withdrawal on Piatrix in about 5 minutes.

That's great! I mean, the withdrawal speed is quite exceptional. How long did it take to verify your account?

I guess it was also pretty quick, wasn't it? 🙂

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Tried 2 promo codes and got the message they are successfully activated but nothing in my gift/bonus section. When I try the code again it shows already activated

I think the best thing to do in this case would be to contact support so they can help you with your situation. They should know best what to do.

Are you going to try it ? 🙂

Hello, I played the 200 spins. Now I have to wager 15,000 euros to get the bonus. Please, who would come up with such nonsense? no idea why you (casino guru) advertise this bonus like that? This bonus makes no sense at all.

Dear franztheuerw,

Thank you for your inquiry. Information about the bonus wagering conditions is always provided in the email or the source from which the bonus was obtained. Additionally, the casino rules specify details about the wagering process, clarifying that in this casino, the bonus wagering is done using your own funds. Please pay attention to the rules and wagering conditions when activating a bonus.

Best regards,

SpinBetter Casino Support Team

I would like to hear or read your opinion on the bonus.

best regards

Certainly - please provide your account number so that I can check which bonus you are referring to. Also, kindly send the source from where you received this bonus.

Good afternoon, I asked via email what options were available for account blocking/limits, as I didn't find any responsible gambling tools on the website, after a few hours they blocked my account and sent an email saying it was blocked, and I I had €485 in my account. count, is it normal?

Dear jpdylan,

We have received your complaint and would like to address it promptly to ensure the best resolution for you.

To assist us in investigating the matter thoroughly, could you please provide your account number or email address associated with your account? This will help us access the relevant details and address your concerns more effectively.

Your cooperation is highly appreciated, and we are committed to resolving any issues you may have. Feel free to reply to this message with the requested information.

Thank you for your understanding.

Best regards,

Dear spinbetter, thank you for your quick response and attention given to the matter. my ID is 769185381, if you need any additional information, don't hesitate, thanks again for your collaboration.

Best regards

João Pereira

Dear jpdylan,

To withdraw your money please adress the security team via security@spinbetter.com

Please provide the documents needed for verification and then you will be ready to withdraw

Thank you for your understanding.

Best regards,

Hi Dear Spinbetter,

Does anyone know why they blocked my account?

Best regards

João P

Hi, I read the conversation and saw that you were looking for some responsible gambling tools but couldn't find any. The casino blocked your account. However, did they provide you with any alternatives that you can use if your account is unblocked ? 

I saw that you will have to verify to withdraw your money, so if you manage to do it successfully and get your money, then definitely give an update. 

Anyway, do I understand correctly that you didn't want to close your account but just limit your playing ?

Dear Jaro,

I already sent the email to withdraw the funds as requested by the casino in a message above, but the response I got was that I would have to send the email to Block@spinbetter.com, and since then they have never responded at all. Thank you in advance for your collaboration.

How long has this whole situation of yours been going on that the casino hasn't replied to your email regarding your withdrawal ?