Spinanga Casino - general discussion (page 34)

I have only 2 requests left to verify, which I keep getting rejected

this is a selfie, a statement of the tax bill for the period they want and a rental agreement that I have no way to send because I live with my parents and nothing is written on me

how should I proceed?

Could you tell us more details about this, please?

What kind of voucher were you supposed to get, and have you tried to contact the support of the casino?

In order to try and help with this situation we need to know more, so please reply as soon as possible.

In this case, I would surely suggest filing a complaint here with our team. We will try to help with your verification process and hopefully the casino will also communicate with us, so everything can be solved.

Please follow this link where you can submit it and describe everything in detail for better and faster communication.

How would you say that the casino communicates with you? Do you get help from the support whenever needed or not that much?

Hi I wanted to know if this spinanga casino pays when you withdraw the money or is it a scam I just made my first withdrawal request today and I'm a little scared

This is an office that doesn't pay!

Hello, it turns out I'm very anxious. Today I just requested to withdraw money from the Spinanga casino, but from what I'm reading, the deposit is very late and sometimes it doesn't even arrive. I'm quite scared because it's frustrating that you leave the money and then you can't receive anything.

Hello. If you read through this thread you will really find out that this casino is usually late with the payments, but usually players do get paid.

If you see that is really going on for a long time, we are here to help. Just bear in mind that usually we give casinos 14 full days to proceed with the payment.

I believe it is your first time withdrawing from there, right? Were you asked to go through the verification?

Hello, good morning. Yes, it is correct. It is the first time I withdraw from this casino. At the moment they have not asked me for any verification, but I do not rule out that they do.

can you help me The casino doesn't want to pay me either..

Please surely keep us updated about everything regarding this.

We usually give casinos 14 full days to proceed with the payment before we intervene. So, if you see that it is really taking long, let us know, and you will be welcome to file a complaint, so our team can help.

Don't worry, we are here for you. Ok?

Tell us more about the issue with this casino, please? Only that way we could be able to help.

Also, please let us know if you have the same issue here, or was it just a mistake that you posted to both threads?🤔

Thank you very much, I will keep you informed in any case through the general help chat. They have already given me the runaround that it will take a long time since they have a high volume of requests.

Did the support inform you about this situation? That they are overloaded with withdrawals?

Please know that it is nothing unusual, to tell you the truth, that it can happen. Hopefully they will be able to resolve everything soon, and you'll get your money, though.

We'll be waiting here for your next update.

For the moment today I received the first email that one of my 3 withdrawals was approved and what's more, I have logged into my bank account and the first one has arrived. The truth is that I am surprised, if not, so for that part well, I hope it arrives as soon as possible. I still have 2 more withdrawals to confirm and arrive. Since I made 3, I will keep you informed.

This sounds really promising. Thank you for this update and come with another one soon, please.😉

So it really could be that some delay was there because of the many withdrawals made. What do you say?🤔

Hello, I have a question, Spinanga Casino, I understand that it belongs to the Rabidi NV group.

I know this group has other casinos, is there a problem if I have accounts in all the casinos belonging to the same owner?

Hello, I don't see any problem if you have accounts in every casino from this group. Why do you ask, do you have any suspicions or something that should be wrong? 🙂

It happens that I have been registered in almost all of their casinos since last year, and from one moment to the next, they have closed my account in almost all of their casinos without having ever used them.

But I am also registered in other casinos that I have been finding out that also have the same owner and my accounts remain active without any problem.

It would probably be best to know why some of your accounts were closed, but if you can use other accounts without problems, I don't see an issue. If the casino closes your account, they have the right to do so as long as you have no funds there and they decide to do so. Unfortunately, in some of these cases they do not have to give a reason. 

However, as I said, I don't see why you can't open an account at another casino from that owner unless you have done some kind of abuse or fraud against the casinos where you have had your accounts closed. 

They are actually a casino that I have never used, I just believed the accounts, because according to your rating they were a safe casino.

This closure of my accounts came after a privacy update, I received several emails from their different casinos, with the same information, I dare say that they are a copy and paste of the same message.

There are some casinos where they have not closed my account and I can continue using it, my doubt was if it was a violation of their terms and conditions, since I understand that you cannot register more than once in the same casino.