Spicy Jackpots Casino - general discussion (page 2)

Chat history

Kate ;

Account reviews include a review of customer information, review status, engagement, and fraud review (e.g. multiple accounts or terms and conditions violations). Game controls involve checking the progress of the game and determining if there are any irregularities in the game logs. There were times when gamers used sophisticated software to cheat. Therefore, our specialists need to consider all aspects of the audit before proceeding with the financial audit and finalizing the process. Financial reviews include a review of transaction history, deposit methods used, withdrawal amount, bank details review and any review of our terms and conditions that relate to funding. All checks as part of the withdrawal process are security procedures that must be performed before funds are released. This process can take a while, especially when there is a high volume of requests

Chat history

Kate ;

In general, once the withdrawal is requested, appropriate department initiates it within 1-2 business days (Mon-Thu).

They start checking your game, financial and account history, this may take another couple business days depending on payout amount and on volume my colleagues need to check.

(once issued, bank wire transfers may take another 7-10 days to arrive) For bank wires, this may take several days to arrive.

In total as withdrawal confirmation mail states, it can take from 7 to 21 business days(weekends excluded from count) in total for the process to complete.

Unfortunately we can not speed up the process.

It seems the casino has its own speed and also suggests the worst waiting time for wire transfers. 🤔

Is this still confidential?Has anyone received any money at this casino at all?They say processing time between 7-21 days! why wait until the last day to pay out🤔

I wonder if they will actually pay out 🥳

it is better to prevent than to cure😎

do not play at this Casino👎

Spicy bullshit casino!!

Regarding your withdrawal request we checked in our system and your request is still under inspection by our relevant departments.

They must be sure that with your game and transaction history everything is as it should be according to the rules of checking the request for withdrawal.

In some parts of checking delay may occur.

We apologize for inconvenience.

Well, I know it sounds annoying, but once the casino finds any irregularities, the check follows to clear any suspicion. The review doesn't look good, but at least they keep updating you. 🤔

This is unbelievable.Waiting from 16/03/2023.How long do you still need to pay out a profit of 2200 euros!!!

Hello,

Regarding your withdrawal request, we checked in our system and your request is still under inspection by our relevant departments.

They must be sure that with your game and transaction history everything is as it should be according to the rules of checking the request for withdrawal.

In some parts of checking delay may occur.

We apologize for inconvenience.

Kind regards,

Maria

Customer Support Team

don't play just stress!!!!

Update!!!

Your payout still has Awaiting status.

We can see that your case has been reported, but we haven't received feedback yet, therefore we will repeat the report now.

As soon as it becomes processed, you will be informed.

Please, stay patient, your withdrawal should be processed.

We appreciate your understanding.

They are crazy!every time the same thing!Checking a mount of 1.000.000 euro!?No!The price that i win is just 2200 euro!people don't play on www.spicyjackpots.com !!!!

I waiting to lol its been 4 weeks , keep getting same excuses from them

I've been waiting for a withdrawal since April 15 and I'm not alone. This casino is cheating people a bunch of goons and everyone has the same problem, they don't want to withdraw funds. They just write we apologize and wait.

Does this casino actually pay out winnings or not?

I don't really know, but it looks like they didn't :(

Based on the overall review, I would be a little skeptical, at this point. And while considering all currently opened complaints - well, does not sound much better:

https://casino.guru/complaints/in_progress

I pray I'm wrong!

No casino has so many complaints about the same issue. I think the casino guru team should take some action with this casino.

No disrespect to the guru team who can only do so much( which is pretty much nothing ) Iv got on the curacao licence and they have dismissed my complaint as they do NOT hold there licence, they have no outsourced my complaint to a third party who can help so at least they are trying I guess see pic that curacao gave me link to check and this was the out come, there are so many reviews on the casino that’s are good is other sites, how they are getting away with this is beyond me, they are pretty much a sister site of 4crowns who age done the exact same thing since reading many other of there reviews, they pay your first withdrawal then do not the second. Scam, withdrawal since 18th of April if anyone is wondering, which is short term compared to other issues Iv read. We are helpless Iv written the money off but I’m not gonna stop pestering them and seeing how far this licence complaint Iv made will go.

Allow me to say the pressure we can apply on casinos is limited. We are not licensing authority or governing body. We also do not open accounts in casinos, we have no obligation to sue casinos if necessary. Only players can do that 🙁. Sad but true.

At least we try to help players in need.

I feel the license is probably missing:

As you can see the casino is not trustworthy. What should I add? If you open a casino with bad intentions, it's crucial players realize that and avoid the site at all costs.

I’ve been waiting since 22nd of march for just 590 been given all the excuses about being understaffed. But get nowhere with them. Through their online chat and email address jist nothing.

shambles of a company stay well away

In general, who withdrew funds from this casino received funds or not?

Iv made two withdrawals the first one after I very first signed up to the casino, I won and they paid my out after about 3 days. I stopped playing, I played again about 6 months later, made a withdrawal on the 18th of April and have had the same excuses like everyone else ever since