SlotsVil Casino - general discussion (page 2)

They are scammers, they never close the account.

I sent you a link - green letters, where I recommended you to file a complaint. If you don't open a complaint, we can't do anything without it, so please do so and then our team will investigate the whole case. 

If something doesn't work, please let me know. 🙂

Hello, I corresponded with you three weeks ago and you also registered a complaint at that time. Why didn't you reply in the end ? 

As for closing the account, why doesn't the casino want to do that ? Did they say a reason or just ignore you ? Again, if you need help, you can submit a complaint, but it would be good to reply and cooperate with our team if you can't solve it on your own. 

So let me know how your situation is. 

They have responded to me by email and tell me that my documents have already been received, that if they needed any more they would ask me.

They also add that the payments team will contact me when the withdrawal is completed

Great so the situation has moved forward which I am very happy about. I hope their team will contact you soon and you will get your money. 

Let me know then.

But, this casino is new, right? You have to try.

It is quite new, you are right. They doesn't seem to do well, though, when it comes to the safety index.

Have you played there, perhaps?

Hello, I come to say that I have already received my payment so positive point for them

Great news, I'm glad you got it. 

Do you think after this experience you will get a chance to play here again ? 😉

This casino should be closed, I have requested many times for two weeks the deletion of my account without the possibility of reopening because I have a gambling problem, and they do not answer, through the chat they say to send an email to customerassist@slotsvil.com already customercare@slotsvil.com , and they don't answer anything, nor do they have a visible license or what gaming organization they belong to.

I try to make the claim in the link you tell me but when I write the words are automatically deleted and it doesn't let me describe my incident.

They are unlicensed scammers.

Not only that, but I have sent them many emails asking for the deletion of my account and they respond that they give me a €10 bonus without a deposit to play, when I am asking them to please delete my account because I have a gambling problem, it is very strong , do not eliminate this casino, which is neither licensed nor belongs to any gaming body.

I have read their terms and conditions and they say it can take up to 60 days for them to delete your account

I've been following the Slotsvil Casino discussions. Choosing a secure platform is crucial. I found WeLoveLotto to be reliable. Always research to find the best option.

So try to create a complaint in incognito/anonymous mode and hopefully it will work without any problems. If you still have difficulties, let me know.

However, it certainly shouldn't be like that and that means that the casino will send you a bonus when you ask them to close your account. It's definitely not professional or pleasant. I hope that you will be able to file a complaint and we will be able to help you somehow. 

I will keep my fingers crossed. 😕

Good morning Elsabiiio27, I would like to be able to contact you outside of this forum to see if you can help me. I have just made a withdrawal of €2,000 at slotsvil and it appears pending and through the chat they tell me that the corresponding department will review the request and will contact me but little information about when I will receive the payment or anything specific….I don't know what I should do so that they don't delay me and put obstacles in my way…can we contact them in another way and you can help me with my problem? Thanks.

I know how to do it

Are you Spanish? Leave me your phone number and I'll contact you via WhatsApp