SlotsVil Casino - general discussion

If you want to discuss anything related to SlotsVil Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

It's not a trustworthy casino. They take two days to pay me 300 euros and I don't know what they're waiting for, they always say the same thing.

Is your account fully verified at this casino, and have you had any successful withdrawals there before?

I have seen your complaint that our team needs to wait for the 14-day time frame to pass before they can intervene. So, hopefully, there will be some development until then. Surely let us know, please, if you have some news.

Hello, have you already received your money? I now have a pending withdrawal

Just a tip for you: If you'd like to write to some particular person, please use the "reply" button so the person can be notified of your message.

How long are you waiting for your withdrawal, if I may ask? I hope it'll be processed soon.🙏

Hello, you have already received your money

EITHER? I now have a pending withdrawal at this casino

I requested it today, I hope it will be processed by Monday.

Oh, so I wouldn't be skeptical yet and I wouldn't be afraid. We'll see if you can get the money. What payment method did you use? Have you had any successful withdrawals before ? Do you have a verified account ? 

Let me know. 🙂

In that casino I do not have any successful withdrawals, but in sister casinos that are exactly the same and from the same owner, such as winolot or silverplay casino, send all the docs. And they told me by chat that it is partially verified, I deposited with a card and withdrew by bank transfer sending all the documents, the withdrawal is 1500 euros, here I am still waiting for the payment email with some update about my withdrawal...

Thanks for the clarification. When you say you are partially verified, did you have to send additional documents to the casino ? If so, that may be the reason for the delay you are experiencing. 

The good news is that in sister casinos you received the money without any problems, so I strongly believe that it will be the same here. 

Let's see what the casino comes up with and if they fail to send you the funds within 14 days, then our team will intervene.

I will keep my fingers crossed for you. 🤞

It's been 48 hours and there is no update. They don't answer the emails but the chat does, they only give copy paste answers, it says that the payment department is working on it, they always say the same thing but here I am waiting for an email with news, please contact them, it is being delayed a lot

Oh so you're basically just getting started. We give casinos 14 days so you'll have to be patient and I believe they'll get to you with the update. But if they don't have one yet, they probably won't give it to you. So don't worry and try to hold out for a while. 

If nothing changes in that time, our team will contact the casino and try to help. 

They are scammers, they never send you the money, they have it for days with the possibility of canceling the withdrawal, then I have requested the deletion of the account many times through the online chat and two emails that they provided me through the online chat and nothing, They do not delete my account, they also ask me to delete my bank card information, they do not have their license visible, nor what game administration they are linked to, they are scammers, close that online casino now.

This is its url: https://slotsvil1.com/es/online-casino?reload=2.

They have hidden their license, when you make my withdrawal they do not send you the money, but I also request through their chat on several occasions the deletion of my account and they tell me that they cannot do so from the online chat and that I have to send an email to customerassist@slotsvil.com I identify myself by saying my account, ID, first name, last name and email address associated with the account, which is the same as the one from which I sent the email. I ask you to please delete my account immediately. I have problems with the game and that is why I have financial problems. To which they answer what kind of problems, it's amazing... I say the same thing again and they answer that they can't delete my account so I sent an email to customercare@slotsvil.com , I send an email again and they tell me that I have to send documentation of my credit card, please close that unlicensed casino, they are scammers.

Hi, I read your situation and I'm sad about how the casino acted. 

I would start with the license and they don't have it hidden, only the casino doesn't have a valid license so that's why they don't have it on the site. Did you see our review, we have these things written there. 

As for the account deletion, if you need help you can try to file a complaint with us. I'm not saying it has to be resolved, but at least we'll try and see where we can get to and if the casino will communicate with us. I don't think it's right if they don't want to close your account, and if you mention financial problems, I don't think it's normal for them to ask you what the reason is, when I think it's pretty clear. 

Regarding the withdrawal, the casino didn't tell you why you don't have your money or what is the problem that you still don't have it ? That would definitely be good to know. 

So let me know if complaint is worth to open for you. 

9 days ago I requested a withdrawal of €500 from slotsvil, it took them 4 days to respond and they asked me to send them photos of the card with which I had made the deposit. I sent them to them on Friday the 5th and they replied on Saturday the 6th asking me for a photo of me with my ID. I sent it to them and on the 10th I have not received any response. You ask them in the chat and they put you off all the time.

Hello, it looks like you're going through account verification so you'll need to successfully go through that process first to get the money. I don't know what the casino can take 5 days to verify one photo but maybe they didn't look at it over the weekend so you'll have to be a bit patient. We give casinos 14 days to resolve KYC and if it keeps dragging on and on and doesn't resolve, then I would recommend the next step. 

So do you think you can hold out ?

I contacted them via chat and they told me everything was fine and they were working on it.

I will wait a few more days to see how it is resolved and I will update the thread

5 days passed and they told me in the chat that everything was fine but they didn't ship anything and there was always the possibility of canceling the withdrawal which in the end I did..., the thing is that I have been insisting that I have problems with the game, financial problems due to playing and please delete my account and they do not want to do it, in the chat they tell me that they cannot send an email, in that they answer me the same that they cannot send it to another and the Someone else should send them my card number to delete my account, they are deceiving me, to delete my account they don't need my card number, please do something, these people are scammers, not to mention the fake license. .

Hmm, then I hope there won't be any more unnecessary hassles and that the verification will be successful and you will be able to make a withdrawal. 

Of course I will wait for the update.