SlotsVil Casino - Player’s withdrawal request has been delayed.

Hi, it's been two days since I requested to withdraw 300 euros, and I’m being completely ignored. When I talk to customer service (which is terrible), they always tell me the same thing: that they are prioritizing and blah blah blah. I haven’t received any messages from the finance department, and even after 2 days, my withdrawal can still be canceled. I don’t know what to do!!!😞😞😞

I'm attaching a photo so you can see how shameless they can be. I’ve asked to speak to a supervisor, but I’m being ignored completely. I just want my money, and I don’t understand why it’s taking so long or why they are ignoring me. Thanks.

Hello Fabianlove,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SlotsVil Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear Fabianlove,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.