Let's see, how long ago did you open the account? Are you 100% verified? DnI, cards, accounts, address? Have you completed the rollover? How much did you deposit before withdrawing those 2000? How did you earn those 2000? Answer everything and I can give you information.
The account about a month ago, I did the verification that they asked me for withdrawals by sending ID and card and photo and receipt to verify address... I have deposited more than €3000 this month... and I have won those €2000 in slots... I reached €3500 but I continued playing... and I don't know what that rollovers is.
But you didn't tell me to tell you all that information and you would be able to tell me something about my problem? I don't know about other casinos.
Did you manage to collect your €1,100 withdrawal from slotsvil? And how long did it take to collect it? How did you do it?
You will probably receive your money, but you will have to wait, and today is Friday. The documents you uploaded are useless because security will ask you for everything again by email and you will have to check everything. Did you ask for a bank transfer? Be patient, they will contact you in two or three business days. You will have your money in a week at the most.
Yes, I have done it by bank transfer, but I have not received any email saying that I have requested the withdrawal or anything... and in that chat they always tell me the same thing... that it is not that department that puts a note to speed up the payment...
Nothing, don't worry, you won't receive any email for your withdrawal now, you will receive your money but you have to be patient, security will contact you in 2 or 3 business days, as I have already told you, so that you can attach absolutely all the documents they ask for, reply to that same email, now go to the chat and ask for the rollover, tell them that if you have completed it correctly in order to make the withdrawal, you have to bet x5 of the deposited amount in order to withdraw, if not, they will reject the withdrawal, go and ask, rollover x5 remember, now tell me
Send an email to kyc@slotsvil.com . They will most likely ask you to upload all the necessary documentation (before they could approve my withdrawal, they asked me for a photo holding my ID).
From the time I requested my first withdrawal until it was approved, it took approximately 2 weeks.
Yesterday I sent the emails to all the available emails and it still appears pending and no one has sent me any email or anything. I suppose that since it is the weekend I will have to wait until Monday or Tuesday, right?
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