Slootz Casino - general discussion (page 2)

No, that was my first payout

Hello, it would certainly be nice if you used the "reply" button because we'll avoid confusion in the future and we'll know who you're replying to. 

However, I found out from you that you are verified, this is your first withdrawal and you have fulfilled the bonus. So now we just have to wait and see how this situation develops and when you will get your money. If there are any other problems and the casino just keeps saying that you have to wait and that everything is still in process even after 14 days after you have made your withdrawal, please let me know and we will try to help you. 

Hopefully, you will not have to take any further steps and you will get your money. Good luck. 

Understood. I'm sorry. Now I know how to answer 🤣

Are you also communicating with the casino about your withdrawal or are you just waiting and nothing has happened yet ? 

No problems at all, that was more of a tip than an accusation. 😀

Yes sometimes I ask in live support but they keep giving the same answer " we sent this to the financial department " ….

Hmm, and for how long have you been waiting so far? As the holidays are slowly approaching, I'd say we can again expect some delays due to vacations, sooner or later, many casinos won't have people to spare.

It repeats every year. I'm not sure whether this is the case here, but I hope it will improve soon.

If I'm not mistaken, a week or so ago, it was four days back then. Anyway, I'll wait for some details.

Is there anyone who has received a payout from Slootz?

I'm sure many players have been paid; it's just that we usually encounter players facing issues here.

It's a trend, I guess.

I found two resolved complaints - use this link if you are interested in learning more. So, at least I can confirm at least a few players.

Let's be more serious, if you are convinced that something is wrong and you have been waiting almost 14 full days to see the money, I recommend submitting a complaint through our website.

How does that sound to you?

I'll wait until Wednesday then exactly 2 weeks will be over. 🙂

Oh, that long?

I truly hope your patience brings you the money sooner than the complaint is necessary! 🤞🤞

i wait since 12 10 2023, and i didnt hear anything about it its still on pending

Haven't you thought about filing a complaint? I know you wrote two weeks ago that you have 4 days to withdraw, so I think it's time to take the next step. Our team will try to help you. 

You can start one here. 

Do you think it's worth it? 

I try to file a complaint here all the time, but after the last question nothing comes up with the button. Back. But how can you help them? I see that you write to the casino to chat here but they don't answer

I'm sorry. Can you perhaps share a screenshot? I'm trying to figure out the problem with submitting the complaint, but I could use some help here.

Also, I'm quite sure no one has tried to chat with the casino; there was never a casino representative actively approaching players here on the forum. As far as I can see. 🤷‍♀️

Anyway, I'll wait for the screenshot.

Yes, that's what I mean, they're trying to get in touch with the casino but they don't get in touch, then you can't help either, can you?

It can't be that a payout takes that long. I mean, of course, okay, not 2-3 days, but something has to happen after 2 weeks at the latest. I don't think the money will ever reach me. That's why I wouldn't recommend this casino

I see now that you are talking about open complaints. Well, it sounds like the casino does not care much.

On the other hand, more complaints are ignored, resulting in higher penalties for the casino. Thus, I'm convinced all complaints matter, even if the chances are low.

Of course, the main purpose of the complaints is to support players, yet there are still other aspects worth considering.

Well, I'm confused, because this is not the complaint form you are supposed to submit.

It seems like a footer to me.

I tried that just now, and I got to this point if I add "Yes, my issue has been resolved." 

You must choose the opposite; the problem still exists. Can you try it now?