Slootz Casino - general discussion

If you want to discuss anything related to Slootz Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Since the casino has a license which is unverifiable is there a way Casino Guru can check this?

As now it looks like yes, this casino has a license but no we don't know if that's true.

Hello 🙂

we did this just a few weeks ago:

We are most likely waiting for the license provider to confirm the license. Untill we are 100% sure it is valid, it stays as it is because we aim to hold the proof first.

Does it make sense to you, please?

They never respond to any request via there email info@slootz.io, and simple ignore complaints, i think this is another scam operation

Did you contact their 'Licensor'?

As they claim to be licensed but so far no confirmation that this is true or false you can always contact the Licensor the casino links to and forward your case/complaint, might help in forcing them to respond.

Well I do not know

two days to verify the account

the next day withdrew money for cryptocurrency

Overall, not bad, but not top notch.

ive been waiting for my withdrawal for 4 days now its still on pending can someone help me??

Hello. Well, I guess it will require more than that.

Could you please describe the situation in full? Many important aspects may affect the withdrawal speed, you know.

Starting from the basics, is your account fully verified, your gaming history checked, and the payment option approved, please? Did you play with a bonus?

Speaking of which, what payment option did you choose, and have you ever deposited in the casino before?

If so, have you ever used the very same payment option you aim to use now for the withdrawal?

I'll be here for the update 🙏

My account is fully verified, payment option is approved but the withdrawl is on pending since 5 days ago, everytime i ask them in live support they say sorry for the delay we are working on it. I deposited with bank and this is the first time i withdraw there...

Do you also withdraw in the same way as you deposited ? Did the casino give you any reason other than to apologize for taking a little longer ? However, I would like to mention that we give casinos 14 days to sort out the withdrawal process so I wouldn't be skeptical just yet. Feel free to let us know if you have any updates and if the casino doesn't communicate with you and you don't get your money, we will try to help you. 

So hopefully it will all get sorted out eventually with no complaint needed. Good luck. ☘️

I withdraw the same way i deposited. They say they are busy with the backlogs but they keep giving the same answer every day.... nothing changes. i also read alot of complains about this casino withdrawal... im so worried because i need this money

So I'm sorry that nothing has moved forward and the casino just keeps giving the same answer. However, I did mention that we give casinos 14 days to sort out the withdrawal process. 

How far along are you now? Let me know and we will try to help you if nothing is resolved and I will advise you to file a complaint. 

ive been waiting 5 days now

Thank you for your reply. I think that 5 days is still not a disaster and I would recommend to be patient for a while and we will see how the casino will eventually resolve it. If it doesn't work out then as I have already outlined, it will be your turn to file a complaint and our team will try to help you. 

Meanwhile, let's wait and see how it goes. Will it be possible ? 

I've been waiting for my payout since December 5th 🙁

Hi, so you also have the same problem, thus waiting for your withdrawal. I see it's been 8 days, and I would slowly start to get nervous. Anyway, did the casino give you any reason why it's taking over a week ? Do you already have a verified account in the casino? 

Let me know where you stand. 

Hello 🙂

Yes, I am verified, paid directly with bank transfer and also made the payout via bank transfer. Bonus conditions adhered to. Played a maximum of €1 per spin and no banned games, in fact I only played 3-4 games 😀. When I ask in the chat, they always say that they hurry up and are just processing everything and so on

I got it. Have you had any successful withdrawals in the casino in the past ? 

According to what you write, you have used some bonus and therefore you say that you have managed to meet all the requirements, yes ? 

In this case I would recommend to be patient for a while as we give casinos 14 days to resolve the withdrawal. If nothing happens even within this time frame, then we will try to help you. 

If you have any new information please do not hesitate to let me know. 🙂

Yes, I implemented the bonus.

im still waiting also