Slootz Casino - general discussion (page 3)

Hello,

have the same problem! I'm waiting for €24,000. This Sunday I've already been waiting 2 weeks. No payout has been made yet. The correct email address for the casino is support@slootz.io . At info@slootz.io you get no answer. I'm also constantly told that the casino is currently working through the payout list and that my payout would have top priority...

Well, it is truly sad.

I'm just thinking aloud now - if you were told the casino is on hold with payments due to a higher number of players with active withdrawals, there is nothing we can do to speed it up, wouldn't you say?

Frankly, this is the most common issue before Christmas; casinos tend to be understaffed, which may result in delays. But I'd say that if you knew the cause right away, you might feel better.

Keep us posted!

I assume there will never be a payout! I have now been blocked from many slot providers on this site. Apparently a large queue of withdrawals has arisen because of SIGMA. But I can't imagine that since SIGMA was a while ago!!

My withdrawal has been waiting to be processed for over 7 weeks. I don't think it will be addressed

I still didnt recieve aynthing yet please fix this problem for ussss.....

I guess in that case we will just have to wait and see how it all plays out in the end. I saw that you have an open complaint, so our team will try to help you. 

However, as Radka mentioned, this process will probably not be able to be speeded up, so the only thing left to do is to be patient, although I know it is difficult as it has been going on for quite a while. 

Hopefully everything will be sorted out and you will get your money. 

That's an extremely long time and I saw that you had a complaint filed with us which the casino didn't solve in the end, which is a pity. Obviously, in such a case I would have been resigned to not getting the money. 

Anyway, are you communicating with the casino? 

I recommended you to file a complaint with us, but I see that you have not done so yet. You can do so if you click on this link.

Our team will try to help you and hopefully you will get your money. 

Are you up for it? 

yes I have been in contact with the casino. The withdrawal is still awaiting processing. I sent them an email and received a reply on 15.12.23: We appreciate your patience as we work through a backlog of payments. Rest assured, we're actively resolving the issue and will have your payment processed as soon as possible

Best regards

Slootz

Everyone receives this answer in the emails. Copy and paste

After contacting Slootz.io again via email and mentioning that no one had ever received payment, I was logged out of my account and can no longer log in! I am currently still logged in with one device. I can't reset the password or anything like that!!!

Remove your contact information from your accounts so that this casino cannot store your data.

In this case, I am very curious if you will get your money as this is quite fresh information. I would be very happy if you could get it. Please let me know when you have further information or get the money. 

Good luck ☘️

This information is sent again with every email. I have received this message over 10 times, but no money has ever come into my account.

Well, that's pretty sad. I suppose they didn't give you the exact reason why they blocked your account. I don't think that's the way a casino should behave. 

However, I believe that with the help of the complaint it could be solved, although on the other hand I have a feeling that it will still be an uphill battle. 

I'll keep my fingers crossed for you. 🤞

I still have access to the account from my cell phone because I'm still logged in. It is no longer possible to log into the account again.

I doubt the casino will pay out a single player! The information you receive in the support emails is always the same. Identical copies. All my withdrawals have been canceled but the money is still available in the account.

I can no longer log in normally either. I have to press forgot password and a new password arrives by email with which I can log in again.

I'm still logged in to Slootz on my cell phone. My money that was in the account in the transactions is now deleted!! Credit 0€ instead of 24000€

My 1000 euros are still pending, they are still there, but I have a problem logging in.