SG Casino - general discussion

If you want to discuss anything related to SG Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

The casino does not credit the money...

I sent screenshots multiple times

The money from my account is gone

The service in the chat is so unfriendly and help at all

not. It is so sad

I'm afraid they will never pay out money!! How can you treat customers like that. I think that's rude

Dear Seba1205,

We are sorry to hear about your recent experience with our casino. We apologize for any inconvenience caused and would like to assist you in resolving this matter promptly. To better understand your situation and address your concerns, could you please provide us with your username here in the discussion chat? This will allow us to investigate the issue thoroughly and provide you with a satisfactory resolution.

We genuinely value our customers and strive to provide excellent service. Your feedback regarding the unhelpful chat service and unfriendliness is concerning to us, as it goes against our commitment to delivering a positive customer experience. Rest assured that we will address this matter internally and take appropriate action to ensure that our support team is more helpful and courteous in the future.

We understand your frustration and assure you that we take payment matters seriously. Our goal is to ensure that our customers receive their funds in a timely and efficient manner. Please be assured that we will investigate the issue and work towards resolving it promptly for you.

Once again, we apologize for any inconvenience caused and appreciate your cooperation in providing us with your username or account details. We are committed to addressing your concerns and restoring your trust in our services.

Best regards,

SG Casino Customer Support Team

That's my username!

I deleted my account because of the bad service

i have 90

Deposit EUR and get only EUR 20 bonus!

you can open my account and give me the 70 euro bonus that is missing?!

seba1205

Request for feedback

Dear Seba1205,

Thank you for providing your username. We appreciate your feedback and apologize for the issues you've encountered with our service. We understand your frustration regarding the bonus discrepancy and the decision to delete your account.

We take your concerns seriously, and we want to assure you that we are committed to resolving this matter promptly. Our team will thoroughly review your case and investigate the bonus discrepancy. We will strive to provide you with a satisfactory resolution as soon as possible.

Please bear with us while we investigate the issue. We value your patience and understanding. Rest assured that your feedback has been noted, and we are actively working towards improving our services and addressing the concerns you raised.

If you have any additional information or further details regarding your account or the bonus discrepancy, please feel free to share them with us. Your input is essential in helping us resolve this matter accurately.

Thank you for bringing this to our attention, and we apologize for any inconvenience caused. We will be in touch with you shortly with an update on the situation.

I deposited a total of 90 euros!

The first deposit did not work, I waited for days

In the live chat I was told to deposit again, it will be credited immediately and I will get the bonus immediately

I said I would deposit 70 again immediately and then I would get the bonus straight away!

this deposit didn't work either and I was really angry

in the end i only got 20 euros bonus and i am disappointed with the bad service

Please give us some time to investigate the case.

Thank you.

Yes everything is clear

Hello dear Seba1205,

Please use the official CasinoGuru Complaint resolution center for this case and we will address it accordingly.

Best regards,

SG Casino Customer Support Team.

Hi there!

May I ask whether the issue is still troubling you? I mean if you prefer to submit the complaint - as suggested, kindly use this link: https://casino.guru/complaints

If you need further support, just ask 🙂.

Hey.

There was 4500 euros in the account, the game account was closed and no reason was given, but it was closed and that's it. The customer doc. were requested. I put everything that was requested.

Hey.

There was 4500 euros in the account, the game account was closed and no reason was given, but it was closed and that's it. The customer books were requested. I put everything that was requested.

The casino does not pay, cheats, there is no customer service, every chat is a different conversation, sending emails from different accounts

Now you have to hire a lawyer, luckily there is one and you can also find insurance

The casino does not pay, cheats, there is no customer service, every chat is a different conversation, sending emails from different accounts

Now you have to hire a lawyer, luckily there is one and you can also find insurance

I must say it is quite normal that a casino closes the account while the KYC is in process, especially if there are some flags raised along the way.

I see you created a complaint - that's good! Keep it updated, please

Hello!!I don't know if I should say much or not!! I have been trying for 20 days to identify an account!!! I have sent 10 times to anything and in whatever form there is!! and they simply cancel it!! tragic! as far as the chat is concerned, a representative has not been found to tell me anymore, it is exactly the problem to solve it!!! he just tells me that he doesn't know and that the relevant department is looking into it!!! and to send an eMail for them to help me, I have sent 100 they never answered!!! If you can't support what you say!!! close it, damn it!!! Oh, I also forgot pending and a €400 withdrawal!! where I will probably never get them!!

Hi, in such a situation, I recommend to file a complaint on this link right at the beginning of my answer. 

I think 20 days is enough to resolve the KYC. 

Anyway, what does the casino seem to have a problem with your documents ? 

Also, the fact that the casino does not answer does not add to the peace of mind which I definitely understand and any player would welcome some relevant information about the process. 

Nevertheless, we will try to help you if you file a complaint and we will see what can be done. I strongly believe that this case can be resolved.

I have a pending withdrawal since July 11 of €800 and they don't make the payment, the support always says the same thing but I don't see anything progressing. It smells like a scam... I don't recommend it

Hi, a week would have been a warning finger for me, but let's try to be patient and see what happens next. We give casinos 14 days to sort out everything that is needed around the withdrawal and send the player the money, so they still have some time. If they don't, you can contact us again and we will try to help. 

Anyway, did you play here with any bonus or not ? What exactly is support telling you ?