Rooster Bet Casino - general discussion (page 4)

Great casino! More than satisfied. The VIP manager alone is super nice. When you get rewarded for your deposits, it's even more fun! 100 stars 🤩

Cool. What about the other details? What else is sooo superb? 🙂

Speaking about the rewards, have you spotted offers promising rewards for submitting user reviews? This is also quite common...

The casino is vary good and i like to play there my helper teno he is very good and nice one

Hi, what is your favourite thing to describe here? Is there anyone from the support team? What did he help you with?

I like the Free Spins they send to frequent players, the site is beautiful and intuitive. I think the one thing that could be improved is the withdrawal, in my case in Cryptocurrency it took a while, but that's just an observation on the other points I believe they are on the right track to be a Casino with good player retention.

They don't follow there bonus rules. I had a deposit bonus that said it was good until 01/07/2026 - 01/08/2026 11:59. They would. Refused to add it after it didn't work, which is frequent for this particular site. The date was still valid as it was 01/07/2026 still. To bad I already deposited. Very incompetent chat.

Hi, am I right in understanding that you made a deposit to get a bonus, but this didn't happen and the casino didn't credit it to you due to technical problems? Then you demanded that they credit it to you because you were entitled to it, but they didn't discuss it with you at all? 

No they tried to tell me that the bonus expired on the 01.07.2026. And clearly it says good until 01.08.2026 00:00 until 11:59.It says so right on the bonus terms.

Unfortunately, we won't be able to help you with that. If the casino gave you that information, it probably doesn't matter now if the bonus has expired. What makes me sad, though, is that if they are causing such problems and have something written in the Terms and Conditions and the chat says something else, then they should sort it out. 

Did they even tell you if they would compensate you for this loss in some way? Of course, the casino doesn't have to do that, but if I were in this situation, I probably wouldn't play with bonuses at this casino anymore. 

No they would not. Do a thing about it. I literally zoomed im on the terms. And showed them. And it seems they made up there own terms on the spot.

I understand that casinos can always decide who they offer their bonuses to and who they don't. But this is definitely not a user-friendly situation.

I probably wouldn't play at a casino like that again.

Good morning everyone, they changed the withdrawal screen on roosterbet and it has become impossible for me to make a withdrawal

• This screen appears to me, there is no more postpay, what can I do, I contacted both in chat and email, unfortunately not resolved

Hello, maybe the casino has changed the provided payment options for players from your country. Can you perhaps opt for a different way of withdrawing?

Real fraud!

I played on Rooster many years ago without any problems but now that they have a new site called Rooster6 they chose to close my account and confiscate my withdrawal completely!

WARNING WARNING WARNING!

Don't play here!

Hello, welcome to the forum. Are you perhaps saying that the casino has now confiscated your money in hand with closing the account because they have a new landing page?

Are you sure you have not received any other information about your balance and the account closure, please?

You know, I saw your complaint request and the way those few sentences were formulated, it seems like you may have eventually created another account when you decided to return. That could very well conflict with the one-account-per-person rule. In any case, I would strongly advise updating the complaint with more details so you can speed the start a bit by allowing the mediator to understand all the events. 🙏

I have played on rooster before but never on rooster6 their new site! so when i withdrawed my balance they told me that it is no problem but then they closed my account!

They scammed me on 400euros

I think you may be assuming that one specific number in the casino URL may eventually mean it's a new casino, but that's not a very safe idea. Most online casinos have multiple landing pages that are distinguished by numbers or other markers, but they are still the same casino, just targeting different players, countries, or whatever.

This is why I specifically indicated the possibility of duplicate accounts. In any case, please remember to explain all of this in the complaint.

Thank you.