Rollino Casino - general discussion (page 12)

Shame don't really understand but they should make it like revolut receive, buy, sell and trade to keep it simple. Another piece of info did you no that if you open a Monzo online banking account you get 4% interest on your balance monthly. That's pretty good seeing as most banks give nothing unless your saving a lot.

Hello. Unfortunately, it is difficult to judge what will happen next, unless the support could tell you. However, it doesn't sound very user-friendly when the app can allow such a transfer to nowhere. 🤷‍♀️ I just hope everything will end well. 🤞

I didn't know much about it so I did some reading online and from that I opened a Revolut account and it's good so far. You can receive crypto and sell it and convert it into cash which stays in your account like a bank. You can deposit into a casino by bank transfer and it's free of fees. I had a win I'm waiting to get verified so when I get the transaction through I will let you know. I heard the selling conversion fees are low also

Ok I did it and was easy I received the Bitcoin from Freshbet after 2hrs after making the withdrawal request. It appeared in my Revolut crypto I clicked on it and sold it. Done in seconds that part. I'm really sorry you lost yours Victory but I didn't know much about it until I read up on it. If you were to gamble again I would suggest a Revolut account. I deposit with bank transfer and withdraw by bit coin

That's good to know. Hopefully, such a tragic event we've witnessed won't happen again.

Have great weekend ✨

Yeah Revolut good app good security and easy to receive and sell Bitcoin

Is the site offline? It seems very dubious, you can't reach anyone via email support.

I'm curious whether credit card data is being misused here.

Hi, I see the page is running normally. Do you still not get any reply to your email ? What did you write to them about, do you have any issues here ? Why do you think some card data should be misused ?🤔

I requested a withdrawal on April 29th. No response to date. Normally 3 days but not like this. So outrageous. Please help.

Hmm, not much to work with under such circumstances, I'd say.

Perhaps the recent banking holidays played a role, although it would be fair to leave you with an update.

If I'm not mistaken, this is not your first withdrawal attempt with Rollino, so how about giving them a couple of days to get back to you?

Since it is too early for us to get involved through a complaint procedure, I would advise waiting.

Perhaps next week the issue will be resolved, and you will get the money.

Anyway, in what status is your withdrawal now?

Thank you for your post and for caring. Let me just correct you a bit here. The casino operates under the Curaçao (ANT) license, and that is why you got this message on your screenshot, I would say. Our data team collect all the information showing on our website precisely and we always try to stay up to date.

I hope this will help you understand, and if you have any relevant information, please come forward. We will surely appreciate it.

Hello

I had to send in total 3 email to stop access to my account on the Rollino online gambling site.

Email were sent on 18/06; 01/07 and 15/07. I can of course proof these 3 emails.

I also had a few chats with the Rollino customer service.

Now I noticed that my account is finally blocked but I never had an official answer from them.

In my 2 latest emails I also did demand of the deposits I made after my first email (after 18/06). Obviously I never had an answer on that question too.

I hope that your services can support me with my claim.

Many thanks in advance.

Hi, I think the casino should definitely take such things seriously and react as soon as possible and not on 3 occasions.

However, if you just wanted to close the account I don't think that's enough to refund the deposits. Did you mention that you are addicted to the casino or just that you want to close the account ? Did they give you an answer why they didn't close it sooner ? 

Please let me know.  

They are holding my money and not replying to any of my emails. Absolute scammers

Hey, why does the casino keep your money ? Is there a reason and are you undergoing verification or is there a check going on ? Could you tell me more please ? How long has it been going on ? 

This is one of the WORST CASINOS, I can freely say the WORST and I have played in over 100 casinos..

I played with real money, won 1500€, payment delay started... assurance that they have small problems... And then only an email from them saying that my account is closed and they referred to their two rules by which they LEGALIZED THE ROBBERY. .. To more Forums; I openly invite their people to correspond, but there is NO answer from them..

This casino does not deserve a 1/10 rating, it deserves a court case and Guantanamo for all employees.

I raised a complaint regarding something. In the mean time, I had money in my account and they have closed it down due to 'gambling addiction' which I also never requested. Now I am trying to follow up with my complaint as well as get my money back. I have sent 20+ emails and not had one reply. Awful customer service.

Hi, so when you say the casino gave you 2 reasons, what do they say ? Why did the casino take your money ? Did you play with any bonus or not ? 

Could you say a little more ? 

I see, and where did you file the complaint ? If you are interested, you can also open one on our website and our team would try to help you if possible. Of course, if you are interested. I find it quite strange that the casino took your money because you are a gambling addict and you say you said nothing of the sort.

So would it be possible to share when you have some new information ? 

I sent an email to their license provider gaminglicense.com or something and within 2 hours they paid me my money.

I didn't expect that, but good news. Do you think this email helped you to do that ? Did you finally get a reply to it or not ?