Rolletto Casino - general discussion (page 3)

Yes, but of course it could have been different in something else and not every case is exactly the same, naturally we will be waiting how the case develops and where our team gets to. 

I hope you will have good news. 

Ok Jaro I will see how it goes after all I did win money im not saying ive lost all my money and I want a refund ! it seems very rogue behaviour if a site acts like this just my opinion

I understand why you are of this opinion, but I don't like to predict things for the future, and your situation could end up any way. It will all be about how our experts approach it and what they find out. 

I wish it to be over for you as soon as possible. 🙂

I need honest experience from those who have used Rolletto casino. I have been waiting for funds thar they sent via SEPA 10days ago and the money is still not in my bank account. They are REFUSING to trace the payments and all they keep saying is "we have given you all the information. Contact your bank ". I have contacted my bank every day and they have advised there are no incoming payments from them and they have not rejected any payments either. They are ignoring my emails and on live chat they end this by telling me to stop spamming their chat. Anyone on here have had this with this casino before?

Hi Gaz

I have that is not right it usually lands in the bank next day in the afternoon once it says success status on withdrawal

I know this is definitely not right but the casino is refusing to help me

I would raise a case on here then they will pay you out

I have raised a case but its not been looked at yet

I'm sorry, not just for the interruption but also for the unpleasant update.

Despitethe fact that the case has been approved, there is still news concerning the 14-day time frame for the casino to handle the withdrawal request.

I know how it sounds, and I have to admit I would be mad. Still, there is no way around it. I certainly hope the casino workers are currently working on that and the complaint won't be necessary.

I will try to keep an eye on your progress; updates from your side are appreciated, of course.

Definitely a good call. If you don't mind, each time you want to respond directly to someone, please use the "reply" button. Not just was it meant to keep the recipient informed about your posts, but it also helps keep the conversation pretty easy to understand, I think.

🙏

Ok Radka sorry.

I am not getting anywhere with these rude, unprofessional scam artists.

They keep telling me to stop spamming them. They are refusing to trace the funds and telling me to contact my bank. My bank have confirmed they have not received the funds nor rejected it so I should contact these idiots again.

I just don't know what to do. This is the most stressful and frustrating situation I have ever Been in

There is no need to apologize at all. It is only a recommendation.😉

There is nothing much to do; unfortunately. Just wait now for our complaint team to investigate and hopefully solve the problem there.

Have you had any updates for us regarding all this, perhaps?

This is the worse situation I have ever been in. No updates from yourselves. I have spoken to the casino live Chat again today. They are refusing to trace the funds and told me its not their issue. I provided them to my bank statement to prove I've not received the funds, they are now telling me to get a statement for up to today which I have requested via my bank already. I have hundreds of screenshot but these are a few from today

I hope that our team will be able to reach the casino and get some more information regarding all this then.

It's been 16 days now. The casino refuses to deal and refuse to trace the funds. All the keep saying is they sent the money, I'm nog disputing that, the issue is the money is not in my account and they refuse to trace it with their bank. They are ignoring me and keep saying I'm spamming their live chat and closes the chat. What am I supposed to do

Well, I was going to say that the best thing to do would be to file a complaint, but you've already done that. We'll have to wait for our team to sort it out, although I'm not so sure. The best thing would be if the casino would cooperate and the situation would move forward but I see that is not the case. 

So we will have to wait for the next course of action that our specialists recommend.

Thanks. Very frustrating situation. I just cannot believe what is going on. The person on here dealing with the complaint is away from the office so another delay

Yes I've seen that it's not the most convenient, but that doesn't mean that Nick won't answer you, it just takes a bit longer than normal. But I really hope that he will get back to you soon and help you to resolve the situation somehow. I sympathize with you and it would be best if the casino would be a little nicer and try to help, but I don't know if that's going to happen. 

Even though we have this delay here, I hope we can get it to a successful conclusion.