Thank you. The only and last communication I had from them was this email from the famous "Victoria"
Dated the 30/10/2023:
"Dear Thomas,
I trust this message finds you well. I am writing to convey our final viewpoint on the matter regarding the withholding of your winnings at RichPrize.
We appreciate your engagement with our platform and the concerns you have raised. It is our standard procedure to conduct due diligence in accordance with our Terms and Conditions (T&C) to ensure that all interactions on our platform align with our policies and legal requirements.
The issue you've brought up is governed by T&C Clause 5.19, which explicitly states:
"The Company reserves the right to cancel Your account for any reason whatsoever at any time without notice to You. Any balance in Your account at the time of such cancellation may be credited to You; however, the Company reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in Your Casino account in any circumstances allowed by Law."
Upon careful review of your case, we have exercised our rights under this clause to close your account. It is important to emphasise that our actions were taken after thorough consideration to avoid any further misunderstandings. We want to clarify that our decision was made in full compliance with our T&C and all relevant legal regulations.
Furthermore, we have ensured that you do not incur any personal losses by fully refunding every deposit made on our site. This letter signifies our final stance on this matter.
We appreciate your time with us and hope that you continue to enjoy your experiences in any path you choose to follow.
Sincerely,
Victoria"
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