Revolution Casino - general discussion (page 6)

Sadly, I don't understand your question. Why is supposed to be "us" in "Oh and why are you of that opinion if I may know ? Have you had any experience with us that was not pleasant for you ?"

Also, the response I provided was not for you, but for member "apple127", as the post suggests.

Feel free to explain; I'm a bit lost at this moment.

Thank you.

I entered the selection on 17.8. 2024 and till today I have not received the funds. I urged several times through support, always assured that they would handle it within three working days, and it just started to get longer. No one sorted the selection, no one answered the email, so I don't know if it's right to behave like this.

Hi, I would say that it is not very professional to not reply to the player and basically ignore him. Did the casino also tell you why it takes longer than they said?

However, I would like to point out that we give the casinos 14 days to resolve everything around the withdrawal and send the money to the player. So if they don't succeed, you can contact us and we will try to help you.

If I may ask, is this your first choice? Was it necessary for you to verify yourself in the casino?

It was my first choice and the casino constantly counters that they have many transactions and it takes longer. Yesterday I was unable to access the Casino via the app, but I can get there normally via the web interface. The account reports that it is fine and they did not want any verification.

So far it sounds like a real casino revolution that isn't going well...

At this point I'm really sorry that we can't do much yet and the casino management should really think about the way their processes work.

Sure I understand. Sometimes it happens that casinos have a delay with withdrawals and it is not something that is completely rare. However, I sympathize with you and understand that it is not the easiest thing to listen to the same thing all the time.

So we'll see where it goes next and if nowhere, as I said, you can try to help us. 🙂

I'll keep my fingers crossed that it won't be necessary and you get your money as soon as possible.

geia sas at revolution casino

I had an account at revolution casino, I was approved for 7500 euros where I requested a withdrawal of 500 euros per day, this was the limit until the last withdrawal 11 days ago has not been approved yet, I told them that I will report them to the Greek authorities INDEPENDENT GAMING AUTHORITY and today they called my account I can't get in

Did you get any email from the casino with an explanation regarding the closure of your account?

Try to check in your spam folder as well, because many times it happens that emails of this kind can finish there.

In your complaint, I can see that your winnings are related to sports betting, so I cannot be sure now that our team will be able to help you out.🤔 We actually do not have any department dealing with sports here.

Anyway, check in your emails if there has been any explanation given to you, and hopefully we'll be able to get to the bottom of the things.

Hello, the said Casino paid after two weeks, and only after three urgent emails. Of course, I left the other winnings that I requested due to how long it takes to pay them out. To wait so long for a win is not worth it for me at the said casino.

I checked my emails, no, I haven't received anything

When you say that you left the money there, do you mean you played them down or they are still in your account? If you don't mind, of course.

Isn't it worth waiting for it to be paid out?🤷‍♀️

No explanation at all from the casino, okay.🤔

Well, then we need to wait to see if our complaint team will be able to find out something. Try to be patient, please, and they will surely get back to you as soon as possible.

THE MONEY IS IN MY ACCOUNT 1177 EUROS IT WAS NOT GIVEN TO ME BY REVOLUTION CASINO

do what you can contact revolution casino

Yes, that is something we know about, but really, please be patient. Allow the complaint to develop further. The most important step is to define the issue and gather all relevant data. This part cannot be skipped. Stick with the complaint timer, and stay patient, please.

Just to be sure, are you aware of any other complications with the payout, or is that only the huge delay?

the delay is that my account has been permanently closed!!!!!!

You said you didn't get any explanation for your account being blocked, yes ? That would definitely be good to know, as anything could be behind it. Did you play with any bonus or not ? 

Anyway, as has been said, you will have to wait and see where your complaint goes from here. 

I hope everything will be resolved soon. 

Hello Everyone!

I have read all the comments regarding Revolution casino. I initiated a payment on 08.25, but nothing has happened until today. Every day I write to the customer service, but I get the same neutral answer, there is a lot of processing, they ask for patience, it is already in progress..... and similar answers. I have been sitting on it for almost 2 weeks.

Hi, I would also say that 2 weeks is exactly what we give casinos to pay off players. If that doesn't work, then you can file a complaint with us. 

I have a feeling that maybe the casino might have a delay since several players are writing this, but hopefully it will turn out well in the end and you will have the money after all. 

Are you going to wait a little longer to see if something changes ? If not, then as I said, the most sensible thing to do is to complain.