QuickWin Casino - general discussion (page 11)

Pardon me, I'm also interested in their response. So, could you perhaps share a screenshot? Surely, with Google Lens, we all have achance to transate the text, and gain some insight. 🙏

Thank you for the screenshot. I can see that you haven't learned anything at all from those responses, right? Do you have any updates by now, perhaps?

I'm crazy scared, after playing a lot I made a win and I requested a withdrawal of €500 twice in the last two days.. Let's hope they pay

Hi, congratulations on your win. I would say that at the beginning there is no reason to panic and worry yet. You have to be patient and hope the money will come.

However, there are processes that can slow it down a bit and that's why I would ask you if you are verified in the casino ? Did you play with a bonus or just a deposit ? 

Additionally, we give casinos 14 days to settle everything regarding withdrawals and if you still don't have the money after that time, let us know for sure. 

I'll be here when you have an update. 🙂

Hi, thanks for the reply, I made a first deposit of €20, I used the bonus, then subsequently I won, I requested a withdrawal, consequently the system told me that if I make a withdrawal the bonus is cancelled, I accepted the cancellation. Then, however, I replayed the one I won and continued to deposit until I reached almost 1k, then the winnings arrived and now I have requested two withdrawals of €500 in two days.

On my page the system says there is no need for verification🤷🏻‍♂️

I see, so now you wait for the withdrawals, verification is not necessary and we will see if there will be any difficulties or everything will be fine. So I will wait for the update and if anything happens, let me know.

Yes sure, thanks

Update

after exactly 7 days the winnings were credited to my account😅😅😅.

Currently I can consider the site serious.

I hope it continues like this.

So that's good news and congratulations. I'm honestly glad you got the money and I can see that you will continue to play in this casino, am I right ? 🎉☘️

I hope everything will go at least as well as it has been or better and you will do well. Feel free to update again from time to time.

Fingers crossed and have fun. 🙂 😊

Good day. Quickwin casino is the worst I have ever experienced. From 23.5. I'm waiting for my winnings to be paid out. Suddenly, after a week, they wanted an identity document, they've had it there since last Thursday, and nothing is happening with the show. Support made me feel like I should wait, but I don't want to wait anymore. What steps to take? The behavior of the support is arrogant and as for the bars of the welcome bonus I put in and I did not receive any bonus, I am not entitled to it. What kind of behavior is this?

Hello, I would probably start with the bonuses and therefore from the end. Casinos may or may not offer bonuses to players. of course, if it is about some deposit bonuses, then I would probably be upset too.

The fact that you have been waiting for a selection for almost two weeks is also enough. I would say that it is not the best if the only thing you get as a response is that you have to wait. That would not satisfy me and it is not very credible. However, I would like to point out that 14 days is exactly the time frame we give the casinos to resolve everything necessary and send the money. This means that if you still have to do the verification, you probably won't have the money until you pass it successfully.

So if nothing changes in a few days where you reach two weeks, then I would recommend the next step and that would be filing a complaint.

Do you think you can still be a little patient?

Today is 14 days since the request for withdrawal and exactly one week since the document was submitted. I probably have no choice but to wait. So I will wait and as soon as there is any change, I will put the info here immediately. Thank you for the support, you are very kind 🙂

So you have the option to file a complaint if you don't want to leave anything to chance.

If you decide to do so, justclick on this link ⬅️

However, as you said, it will have to wait and see if all the documents are in order or what position you are in. Are you still in contact with the casino? I would probably try to find out about the situation, because just waiting without an answer would not be pleasant for me.

Either way, let me know if you learn anything new and I guess the situation will be resolved and turn out well.

I wish you strong nerves. 🙂

This is today's answer, just like every day for the last 14 days.

Upon checking your account, I can confirm that your withdrawal is queued for processing by our finance department.

We sincerely apologize that you have not received your funds yet. We didn't want to keep you waiting.

And I've just sent a reminder to finance on your behalf to expedite the process.

Our finance department is aware of your withdrawal delay. Due to the high volume of requests, all of our payouts are delayed.

We ask that you give us more time and we will try to process your withdrawal request as soon as possible and send you the update via email as soon as possible.

Every day I annoy them and push them on purpose and it doesn't make any sense.

Another answer to the fact that I have been waiting for 14 days to choose.

I have forwarded your request to our finance team. They will check it for you. We ask that you give it to us sometime and you should receive an email update from our finance team as soon as possible.

Just the same thing over and over again.

I'll wait today and if nothing happens, I'll file a complaint. Or what do you think?

I think I would do the same. When you file a complaint, at least you have a back door and you can explain the whole situation to our team for the time being, because they will also ask questions. Of course, if the casino still doesn't send you money after everything they need, they will contact it. So I would easily do it as you wrote.

I understand that casinos can have a delay, but it shouldn't take that long, which is the right step for me.

I guess you will see the money as soon as possible. 😕

Cool.

Because as you write (you write), the complaint also has a certain time frame and I expect that the money will really arrive sooner than we would write and communicate everything. But like this I was really unpleasantly surprised and this casino never again.

So at least you know where you won't go again, sometimes it's important to find out.

Of course, as you say, the complaint also has a time frame, so I would be very happy if it was resolved even without it, but on the other hand, if it were to be extended, our team will intervene when we find out everything important from you and will contact the casino.

So if you decide, feel free to let me know and when you get new information, you can share it with me.

Yes, yes, if it will be extended over the weekend, unfortunately, when today is Friday and there is only MON-FRI from 6:00 a.m. to 5:00 p.m., both approval and payments, so, again, time is totally up to p..u. I'll just have to wait (already 3 weekends). Anyway, I'll let you know any changes.

Have a nice day 🙂 and thanks