Polestar Casino - general discussion

If you want to discuss anything related to Polestar Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

i checked casino

created an account because of the 100% bonus> The type of bonuses is selected during registration this casino.

after creating an account and selecting and depositing i did not receive the bonus. .

I went on live chat because waiting in line as 10, I got the information. that I will not receive a bonus because the administration dont want.

I said either bonus or deposit refund.I heard information that without the game I can't withdraw. I must wager 1 time

Who likes to play with a bonus, I advise against the casino because you can not get it.

I winto triple deposit. and now I'm checking how it is with withdrawals. I will describe it here

Hello,

I'd say that this is truly a dishonest practice because as far as I understand you deposited to get the deposit bonus. Can you paste the casino's response in a form of a print screen, please?

Sadly, yes deposits have to be wagered several times to submit the withdrawal.

ok

first day without withdraw...

Hello and thank you. From my point of view, this is wrong and the casino should act fairly.

I also find it very strange to say that they're offerings various winnings in the tournaments, that's a very poor choice of words when you deposited to get the deposit bonus. 🤔

casino Cashout today, without veryfication.

Hello, what do you mean, please? Did they sent you back the deposit or were you finally able to withdraw? I don't think that much can be done without account verification. 🤔

finnaly winning withdraw,

No need veryfication.but I have withdrawn less than 70 euros from the casino

I played at Polestar Casino. Played my way up to €4,300 (played without a bonus). After that I saw that the daily payouts were €500. I was withdrawing 500euro every day so it was only 3 days. €1500 outstanding payment that was today. I couldn't withdraw anymore because that's the limit. After that I was told I need to verify myself. I did and it was accepted. Then today I suddenly look at my gmail and it says that my account has been closed although I still had money in the account €2,800 and €1,500 outstanding payments. I was told I didn't meet the terms of employment and signed up with a third party. i have played at other online casinos from rabidi and many others on my laptop and cell phone or from my work cell phone and i have never been accused of having my account blocked. After that I asked them several times to pay out my money via live chat and gmail but the answer is always the same. So I couldn't do anything anymore. The casino closed me for no reason and didn't pay me the money. I'm devastated because I need the money and the caisno doesn't want to pay me.

I ask you to help me I would be very grateful.❤️

(The casino is not allowed to block my account if I have money on it and withdrawals I was told by dwm casino provider themselves and then they did it)

I think that Rabidi and Estolio (they work together) is a scam and doesn't pay out large amounts. Small amounts, but not higher ones.

Best regards

Hello.

I must say, I do not exactly understand the explanation "didn't meet the terms of employment and signed up with a third party". The only thing that rings the bell is playing under someone's else profile, though I'm wildly guessing now.

I also checked the complaint for further information, yet only the 3rd party is mentioned.

Submitting the complaint was a good choice and I'm eager to see additional updates.

Have you been explained this situation fully, I wonder? Or do you have any suggestions about what could go wrong?

Anyway, keep us posted about the progress, please.

I'm curious about what it all means.🤔

So I explain you the expiry of my account,

I earned money, so I deposited 400 euros and gambled myself up to 4300 euros. I was told I have to verify myself, I did and was successfully verified. Since then I have had 3 outstanding payments on my account, totaling €1500. I couldn't withdraw anymore because that's the limit and they didn't want to process the withdrawal. I was then told the withdrawal is being processed and will arrive in your account as soon as possible. What happens after the chat 2 hours later. Write me an email with this content:

Hello Michael,

Thank you for contacting our Polestar Customer Service.

We would like to inform you that your account is closed for cooperation with other customers or third parties in accordance with the conditions 9.1. This includes, without limitation, playing on behalf of others, sharing information, collaborating or coordinating with others.

What is completely wrong is that I very often play with 2 mobile phones myself because I use one more often for private things and the other for work. So I always made payments on one cell phone and just played on the other. Now I'm being accused of giving someone my own casino account details when it's all my own mobile phones and I've done nothing wrong.

What I have to mention is that I have played many times with the same provider on other websites and I have used my other phone so many times and I have never been accused of anything wrong. But now at such a high amount.

What the casino did after the email. They closed my account and sent me an email on Monday 4 days ago that they had returned my initial deposit, so only €400. (To date I still haven't received any money not even the €400 which the casino told me it will arrive).

Conclusion of the whole:

They just accused me of something I always did for no reason and they don't want to pay out my money because it's a higher sum 4300€. I believe they are just a scam and whenever a player wants to withdraw higher amounts something happens and the casino bans you or doesn't write you back.

I have tried everything and have written to everyone from rabidi and from the casino but no answer. I am very sad that something like this happened to me with such a large amount. I need the money urgently because I'm in need of money and in this situation in life I don't have that much money.

I hope you help me with this case

Best regards

Michael

Hello Michael!

It makes more sense now. The casino realized you used several devices and assumed you breached the rules. Got it now.

Were you able to explain the situation to the casino?

Anyway, you should provide this explanation, plus all relevant communications to the complaint.

Kindly note that complaint is not a live chat feature, furthermore Easter is upon us, so the team has over four days to go through the case and respond.

I strongly recommend updating the complaint.

Yes, I explained the situation and nothing helped, they kept repeating that I violated the terms and conditions even though I explained everything to them in detail. So I really can't do anything anymore, just hope for your help to get the money and my account back.

yes thank you i will do now.

Best regards

look at these live chats i had with them. That's repeated soch always I ask for proof they always write the same thing.

now again was kicked out of the live chat hahahah that's ridiculous.

will my complaint be looked at by Kristina or not?

Best regards

I'm sorry that I write so often and that I'm wasting your time but I still don't feel good because I need the money I hope for a quick answer.

Thank you very much for your attention.

Best regards

Michael

I'm sorry - I can't read in German. 🙁

As I explained, today is a national holiday, as it is tomorrow. Please be patient, there are currently hundreds of open complaints. The members of the complaint Team can't work 24/7, they're pushing their limits every week.

I know you feel like something must be done immediately, just try not to think about it, and wait for the update. Kristina will update your complaint as soon as she can.

The team will get to you. Don't worry - once the complaint is submitted and reviewed, it will be handled.

Kindly give the team some time. 🙏