Playzilla Casino - general discussion (page 6)

Apparently the casino will need some time to check your documents, so we'll see what they come up with. Let's try to be patient and hopefully they will verify you soon. 

If anything changes, we're here. 🙂

I'm still waiting for them to verify and decline my files even if they are correct

Did the casino also tell you what the problem is with your documents when it rejects them ? It's an important process, so it's always necessary to have all the information the casino requires, in the right format, etc. So did you ask them ?

Yes, I also sent the email and I'll give it to you without the numbers

Good morning, I'll clarify again, you ask for the list of movements of 3 cards.

the card has its own pdf and is a postepay prepaid card. and .they have the same list of movements, I'm not wrong in sending the documents which are legible, I'll attach them again, you don't read the amount because they come from a visa that generates prepaid cards, the first PDF from the bank gives you the card operations. The second pdf is the list of . The data is readable, I have only made 3 deposits and I don't know what to do anymore, can you intervene??

If you can't verify with the casino and you can't come to anything reasonable, then I would recommend filing a complaint. However, I should point out that we give casinos 14 days to resolve such a process and only after that will our team intervene. 

So if you are interested, you can file a complaint here on this link. 

I'll also add a guide if you don't know what to expect from this situation and you can read what to expect. You can find it here.

I hope you will be able to verify and everything will be fine. 👍

The casino continues to give irrelevant answers

I can not open the link

@jero I can't open the complaint link

On sites like sisal, the withdrawal arrives in half an hour, HALF AN HOUR.

WE STAY AWAY FROM THESE SCAM SITES

They approved everything for me except the list of movements and I keep sending it back via pdf but it also happened to me with cazimbo chd then he paid after weeks

Okay I'll try to send it to you again and I hope it will be okay: https://casinoguru-it.com/reclami/tutti

If you have a problem, be sure to let me know and we'll try to solve it.

According to the complaint I went through, the biggest problem was that you didn't deposit from your payment method but from your friend's, which is a violation of the rules in almost every casino and often results in forfeiture of all winnings. It's sad, but I would say it's common in casinos, so I would definitely be careful with this kind of thing. You have to keep everything in your name to prevent such unpleasantness from happening and I hope you are doing well elsewhere. 🙂

Yes of course it is in my name

You can copy the link to file a complaint

Yes, I didn't reply to you in this case, but to the other player, so this situation has nothing to do with you. 

Anyway, is the link working without problems now ? 

No

Hello.

Is this supposed to mean "no" to both of Jaro's questions? 🙂

Well, if you need anything, just say that. For now, I presume I won't be of much use to you. 🤷‍♀️

Sorry, I mean that they still haven't accepted the documents that are correct and legible and that no, I can't open the link for the complaint, I also tried from another device, can you please copy the link in full and help me??

Oh, I see.

Let's start with the link: Try to submit the complaint per this link 👈

If you encounter any issues, please capture a screenshot also showing the page domain, eg.: https://casinoguru-it.com/reclami/tutti

By the way, you should also be able to start the complaint feature by accessing the complaint tab located in the main front panel.

However, it looks a bit different while using a smartphone.

I'll wait for your response, don't worry.

I was able to post the complaint thanks