But had you already withdrawn before?? I just recently signed up, I won 500 on Monday and they say to wait 5 working days
Ma avevi già prelevato prima ?? Io mo sono iscritta da poco ho vinto 500 lunedì e dicono di attendere 5 giorni lavorativi
No but it doesn't require verification at the moment they always answer me that it is in the correct fulfillment queue, do you know if it is reliable
No ma non richiede la verifica al momento mi rispondono sempre che è in corretta coda di evasione sapete se è attendibile
Unfortunately! After 4 days they canceled my withdraw and they didnt say the reason.. they just told me that the team is working on it.. i was frustrated cause it was the second time they are unable to withdraw me!
So i gambled with all of the money and lost it all and im never ever going back to that website!
Idk man either they have bad support or they are a total scam and i dont wanna get anymore angrier so i gambled and lost it all.. i guess they want u to lose it all eventually
Hi,
It's hard to say what's causing this situation, yet according to the user review feedback, players often mentioned almost non-existent support or delayed payments.
Well, in my opinion, the casino is fair, and pays eventually. It's just that the process seems disorganized.
So, please make sure when you learn anything related to your withdrawal.
Unfortunately! After 4 days they canceled my withdraw and they didnt say the reason.. they just told me that the team is working on it.. i was frustrated cause it was the second time they are unable to withdraw me!
So i gambled with all of the money and lost it all and im never ever going back to that website!
I'm sorry you've decided to lose the balance.
If I may add a comment, I'd like to say that in certain cases, this is what really unfair casinos expect you to do.
So, please don't reconsider this "solution" as the best choice.
Although I understand that playing in a casino should be fun, not all players possess enough patience to face such issues. Sad but true.
It's been 5 working days today and they replied that it's being processed and I'll update you
Oggi sono 5 giorni lavorativi mi hanno risposto che è in evasione vi aggiorno
Today they reply to me that I have to upload the documents. Can you tell me who I can report them to??
Oggi mi rispondono che devo caricare i documenti sapete dirmi a chi posso denunciarli??
This means that you will have to go through verification, which is a very important process in any casino. Without a successful completion, you probably won't be able to withdraw your money, so in this case I would recommend to cooperate so that the whole thing doesn't get unnecessarily prolonged.
However, we give casinos 14 days to resolve both KYC and withdrawals and if they don't, you can turn to us and we will try to help.
So do you think you can handle it and try to do what is necessary ?
Okay, I see. So you contacted the casino and told them about this error and what you should do in this situation ? I think it shouldn't be too difficult for them to sort it out and I suppose they would be able to advise you on what you need to do in this case.
Give it a try and let me know what they tell you.
Yes they told me they don't accept emails and a little while ago after hours of trying I managed to upload it was a disservice to them
Si mi hanno detto che non accettano mail e poco fa dopo ore a provare sonk riuscita a caricare era un loro disservizio
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2024
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.