Yes, sometimes it can happen that the casino doesn't notice a connection. When you win a big amount of money, they look more in depth and check different things, so maybe they found out after that time and the system threw a flag.
I'm not sure how legal action will help you, but if you do manage to resolve something, definitely let me know.
I'll keep my fingers crossed for you.🤞
Good day,
Maybe someone can help me.
I have been trying to get a payout of €2500 from Platincasino for days.
Unfortunately, the payment is always rejected and I don't know what to do next.
Can anyone help me with the best way to proceed?
Thank you in advance!
Greetings, how long have you been waiting for your money? Didn't the casino even tell you the reason why the withdrawal was rejected? That's probably the most important thing in this situation. Did you play with any bonus or did you not go through verification?
Let me know please.
Small update.
Account has now been verified.
However, the withdrawal was not accepted because the withdrawal was not requested using the same deposit method.
I informed the live chat support that I do not have the Visa withdrawal option.
I was informed that I should please apply for Pay via Bank again & the support made an entry (info to payment department)
I'll give you an update as soon as the money arrives.
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