Platin Casino - general discussion (page 7)

Yes, sometimes it can happen that the casino doesn't notice a connection. When you win a big amount of money, they look more in depth and check different things, so maybe they found out after that time and the system threw a flag.

I'm not sure how legal action will help you, but if you do manage to resolve something, definitely let me know.

I'll keep my fingers crossed for you.🤞

Good day,

Maybe someone can help me.

I have been trying to get a payout of €2500 from Platincasino for days.

Unfortunately, the payment is always rejected and I don't know what to do next.

Can anyone help me with the best way to proceed?

Thank you in advance!

Greetings, how long have you been waiting for your money? Didn't the casino even tell you the reason why the withdrawal was rejected? That's probably the most important thing in this situation. Did you play with any bonus or did you not go through verification?

Let me know please.

Small update.

Account has now been verified.

However, the withdrawal was not accepted because the withdrawal was not requested using the same deposit method.

I informed the live chat support that I do not have the Visa withdrawal option.

I was informed that I should please apply for Pay via Bank again & the support made an entry (info to payment department)

I'll give you an update as soon as the money arrives.

This is positive news and I am glad that you were able to come to an agreement. I believe that now it will be a matter of time before the money comes to you. 

I will be here when something changes.😉

Hello, I've been with Platincasino for a long time but yesterday the big surprise came.

I requested a withdrawal of €400 and still had about €160 in my account. After a few minutes the withdrawal was canceled and the money was deleted.

An email was also included.

Alleged chargebacks amounting to €720.

I responded to every alleged chargeback with bank statements and PDF files and nothing since.

Can anyone help me? I have a feeling I won't get my money back. 🙁

I really hope that our complaint team will be able to look at this whole situation and hopefully find out more information from the casino.

Does it mean, though, that you have never requested any chargebacks? Right?

No, there were never any chargebacks. They sent me 10 bookings with the date and amount that were supposedly booked back at the beginning of January. However, I proved with bank statements and receipts for the individual payments that all amounts were debited and never returned.

Ok, I get it.

Now we'll need to wait and see how your complaint will unfold and what our team will be able to achieve.

I hope for the best result for you, of course. 🙏