Platin Casino - general discussion (page 7)

Yes, sometimes it can happen that the casino doesn't notice a connection. When you win a big amount of money, they look more in depth and check different things, so maybe they found out after that time and the system threw a flag.

I'm not sure how legal action will help you, but if you do manage to resolve something, definitely let me know.

I'll keep my fingers crossed for you.🤞

Good day,

Maybe someone can help me.

I have been trying to get a payout of €2500 from Platincasino for days.

Unfortunately, the payment is always rejected and I don't know what to do next.

Can anyone help me with the best way to proceed?

Thank you in advance!

Greetings, how long have you been waiting for your money? Didn't the casino even tell you the reason why the withdrawal was rejected? That's probably the most important thing in this situation. Did you play with any bonus or did you not go through verification?

Let me know please.

Small update.

Account has now been verified.

However, the withdrawal was not accepted because the withdrawal was not requested using the same deposit method.

I informed the live chat support that I do not have the Visa withdrawal option.

I was informed that I should please apply for Pay via Bank again & the support made an entry (info to payment department)

I'll give you an update as soon as the money arrives.

This is positive news and I am glad that you were able to come to an agreement. I believe that now it will be a matter of time before the money comes to you. 

I will be here when something changes.😉

I really hope that our complaint team will be able to look at this whole situation and hopefully find out more information from the casino.

Does it mean, though, that you have never requested any chargebacks? Right?

Ok, I get it.

Now we'll need to wait and see how your complaint will unfold and what our team will be able to achieve.

I hope for the best result for you, of course. 🙏

Good day,

I finally got lucky at Platincasino after a long time and won €18,000. I successfully withdrew €6,000 to my bank account, and now I have a lot of questions. I'm from Germany. Could the bank cause problems if I receive such amounts? How should I withdraw the remaining €12,000? Should I withdraw it immediately or wait? Or should I use another payment method?

If you think there could be problems if the casino doesn't have a German license and you ‘can't’ play there, I would probably try some other payment method. I'm not sure how it would work if you've already withdrawn using a different method, but I'd definitely ask the casino. 

Let me know what you find out.

Thanks for your reply. Yes, I'll contact the casino about this and ask what options I have.

From which country does Platincasino transfer money, do you know Jaro?

I would be interested to know how the German players do it here at Platincasino, and whether anyone can speak from experience.

You're welcome. You can check this thread and you will surely get some information about the withdrawals. Check some pages back. I don't know what country they are sending money from, do you see that in the transactions you get from them by any chance?

I would like to file an official complaint against PlatinCasino.

I opened an account with this casino and deposited over €1,000. After playing, I managed to win around €2,000. However, shortly after, my account was suddenly blocked without warning. The reason given was that I allegedly had a "previous account" – this is completely false. I have never had any other account with PlatinCasino.

I contacted customer support multiple times via email, but only received standard automated replies. No one properly addressed my case, and both my deposit and winnings were withheld without justification.

What’s even more frustrating is that I’ve seen other players with the same issue receive their payouts, while mine is still being ignored. This feels arbitrary and unfair.

I am demanding the following:

An immediate payout of my deposited balance and winnings

A clear and specific explanation including evidence of any alleged second account (which does not exist)

A fair and transparent review of my case – just like other players received

If I do not receive a proper response and resolution within 7 days, I will:

File an official complaint with the Malta Gaming Authority (MGA)

Report the case to the German Consumer Protection Agency

Seek legal advice and pursue further legal action if necessary

This treatment is unacceptable, and it raises serious doubts about the fairness and trustworthiness of PlatinCasino.

Hello, I see you are angry. I believe it is time to focus on the complaint and once it reaches the stage where the casino will provide its points, we will know more about its motivations and may find ways to support fairness.

Be patient, please. It will take some time, though.

We will be around if you want to talk about it.

Hi everyone,

I’m in a similar situation with Platincasino and wanted to share something important I recently discovered, which might help others here as well.

After losing €24,000 in a single day, I received an automatic email from Platincasino that clearly stated:

"As long as your player account has not been verified, a deposit limit will be set to €150."

Despite this, I was allowed to deposit and lose an amount 160 times greater than the stated limit for unverified accounts — without any checks, warnings, or responsible gambling interventions.

I had previously informed support about my gambling addiction, had never made any withdrawals, and even contacted live chat in distress asking for help and a bonus after losing €6,000. Still, I was allowed to continue gambling unchecked.

This is a serious breach of both their own internal policies and the MGA’s responsible gambling regulations.

I’ve now filed an official complaint with both Platincasino and the Malta Gaming Authority, and requested that my previous complaint on Casino Guru be reopened. If anyone else is going through something similar, please make sure to save all emails and evidence — it can make a real difference.

Thanks to everyone who’s been sharing here. Wishing strength and success to all of you fighting for fairness. You’re not alone. 💪🎰

Thank you so much and I feel so sorry for you, I had received promotional emails from them and was thinking of joining. Evidently, more reading is required.

This is like seeing a train wreck, no casino official here to make statements but most the complaints here seem unjustified, I kind of want to give it a try...

Here is the answer I received from casinoguru, when i asked to reopen my case.

even tho it says in their post that I can reopen at any time.

Dear cxxxx,

Thank you very much for submitting your case. We are sorry to hear about your problem and understand your concerns. Unfortunately, we would like to inform you that your complaint has not been upheld for the following reason:

We’re sorry, but we are unable to assist you with your request. Due to the amount of time that has passed since the incident you described—more than six months ago—we are no longer able to investigate the matter effectively. Our policy does not allow us to pursue cases that are considered "cold cases," as collecting evidence and reconstructing an accurate timeline becomes too difficult after such a period.

I'm sorry we couldn't be of more help and hope that your problem will be solved by other means.

Thank you in advance for your understanding