Hi, I'm sorry to hear that, I can see that this is quite a large sum of money. So are you aware of any other casino accounts, or is there anyone playing on the same IP address or similar? Do you have anyone nearby who plays at the same casino?
If you have no knowledge of anything like this, then I would recommend opening a complaint and our team will try to look into the whole case.
And if you are interested, you can do so here.
What do you think, will you go for it?
Nothing happens. New excuses all the time. The casino is highly recommended
Hey, I see you're waiting for some withdrawals. What does the casino say to you when you ask them? I don't think you're asking that much yet, and if I see correctly, the preferred method is bank transfer, which can take a few days sometimes. Was it necessary for you to verify or not?
Hey
Well, I personally don't know of any other accounts except that my mother has her own account and I used that twice before I made one myself. The cell phone we use to play is our cell phone at home. The deposits were made from my cell phone and I logged in with the cell phone at home to play because the battery capacity of my cell phone isn't very good. I can send you both IP addresses, mine and the one from our cell phone at home, but I can assure you 100% that I don't have any other accounts. I had the problem at the beginning and they blocked me too and then I sent all the documents and it was activated again and I was able to withdraw 4000 euros.
Lg
Well, that could be a major problem if your mom is also playing there.
However, as I said, it would be best to file a complaint so that our experts can look into everything and tell you whether they can help or not.
You can open it here on this link. ⬅️
So you think you'll go ahead and try it?
I've been trying to withdraw from Platincasino for 2 weeks and new documents are requested again and again. I've been a customer there for years and the last time I was paid out was in 2023. I feel like I've been ripped off. Customer service always tells me to be patient even though all the evidence is there. What can I do?
Hi there! I imagine it must be hard for you. You know, usually the easiest way is to cooperate with the casino in order to pass the verification without avoidable delay. Yet it may not be the best course of action in each situation, so I'd say it depends on the circumstances.
May I know what document represents an issue? Have occasionally any of your previously verified data changed since the last withdrawal? This is quite a common reason for thorough verification, for instance. According to our experiences and also a quite high Safety Index, this casino has been paying out the winnings, even though its user rating is bad because they seem to be quite slow.
In any case, you may submit an official complaint against the casino. If you like the idea, I suggest you read the instruction 👈 so you won't get caught by surprises.
Feel free to ask anything you like, please.
Nothing has changed. Platin Casino keeps asking for documents from my credit card even though I have paid with my bank account as usual. They keep asking for different documents. I have to wait 3 days each time and then the payout is refunded and a different form is requested. The chat keeps telling me to be patient.
Hey, thanks for your message. I have currently opened a complaint again, but unfortunately I have a small typo in the dispute. It is about 38,000 euros and not 380,000. I ask for help because I won the money honestly.
Where can I file a complaint the page does not open
Hello, I can see the complaint was accepted, so I guess you don't need to submit another one. It should be okay now. Thank you for noticing the disputed amount. According to the system, "Amount: €1,800"
Once you are ready to respond to the complaint thread, please mention that to Petronela; she'll adjust the amount for you.
It is very unfortunate that the casino is unable to provide a rational explanation. If you could figure out what appears to be the issue, I imagine you would feel less anxious. Right?
Hey, unfortunately I didn't understand the amount of 1800. The problem is that they claim that I have several accounts because I didn't play on the site with my mobile but from our mobile which is the house phone and my mother also, so they came to the conclusion that all accounts belong to me, my mother's and mine.
Hey!
Oh,,.. I would not worry about the amount just now. It'll come up eventually.
The most important part is to help out the way out of the "multiple" account situation. May I know whether both accounts have been verified in the past? I'm trying to find out how risky the shared device situation may get. Or perhaps I got it wrongly: Have you ever played in the casino using just your own device, please?
Unfortunately, casinos are fond of finding ways to uncover bonus abusers who tend to create multiple accounts in order to gain an advantage over the casino. Hence, the verification is a vital tool.
So my mom made one and I 1-2 months later I only played with the house phone not with my own but I made the payments from my phone otherwise my mother used the house phone nobody else but everyone played on their account because my mother doesn't know my password and I don't know hers
Yes, I am worried because many people do not get their money from Platin
So my mom made one and I 1-2 months later I only played with the house phone not with my own but I made the payments from my phone otherwise my mother used the house phone nobody else but everyone played on their account because my mother doesn't know my password and I don't know hers
Hmm, did you have a complaint about this that was closed a month ago? Unfortunately it is often a violation of the rules when two people from the same girl play in the same household.
I guess that's why our team couldn't help you, which is very unfortunate, but I think that if it's always like this, it will stay like this.
If you ever play in a casino make sure you don't have two people using the same device and it's best if you don't even share a household, because that's often a problem in every casino.
I hope you will learn your lesson.
It is 38,000 euros and not a small amount
Yes, I am worried because many people do not get their money from Platin
I understand your concerns, but could we start by you answering Petronela's questions so that she can then move on with her queries or what she needs?
I hope you can sort it all out in the end and it will turn out well.
The casino has a pretty high Safety Index and therefore cooperates with complaints, so hopefully it will be okay.
I completely understand that, and I'm not saying it's a small amount. Rather, my point is that if you break the rules of the casino, then it's hard to do anything about it. Our team explained to you why it turned out the way it did and I tried to summarize it.
You need to be careful and don't share the device you are playing on, any documents or payment methods. I know that apart from device and household you didn't have this problem, so just a warning for the future. This is often the problem that causes casinos to confiscate money.
Strange that they already sent me 4000 euros and only blocked me when I won the sum of 38,000 euros
no matter, I will take legal action
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