Parimatch Casino BR - general discussion (page 3)

Great. I was hoping for some clues... 🙁

I hate to say that, but waiting seems to be the only option for now.

I don't know what else to do, I still don't have any news, the only thing they tell me is to wait as long as you can. How long does it take to verify an account?

I'm so sorry to hear that... Your question makes sense, but I would say we need to know what causes this delay.

Sadly, it has been a month since the casino representative addressed the player's issues here on the forum. 😕

We could use support now. This is something I can't figure out on my own, the truth is we need to wait.

I know, it sucks.

They asked me for more documents from the same bank, other photos of me where they can see my elbow because they say that in the photo I sent them they cannot see my entire body, it seems like a joke to me, I think they are excuses for not wanting to pay, send everything new, I'm waiting for answers so far none

It's a complicated situation, and I understand that you're angry. However, we'll see what the casino comes up with now when you upload the documents again. 

We'll be waiting for your update. Hopefully this time it will be more positive and you will be able to complete the process. 

Be patient, don't use bad words in the chat, receive your money and never enter this fraudulent Casino again.

I don't usually use bad words, I just told them that I thought they were scammers because it's been more than 10 days and they only give me an excuse. Yesterday I sent them the papers that the bank sent me, we'll see if that leaves no doubt that it's me.

Hello, I'm from Peru, and I'm having an anxiety crisis because of their "verification" process, which lasts forever... the truth is, I don't recommend this betting house at all. I am going to file a complaint with the help of the correct entities.

Send them what they asked for and I'll help you right here.

Yes, I have already sent you everything you asked for and I am waiting. Thanks my friend

I sent all the documents they requested. There was an alternative document and a few selfies! I sent the last document on October 12. I contacted online support several times. They say that the account is being checked and I will receive a response by email. I still haven't received a response! What should I do?

What should you do? Honestly, submit a complaint on our website. You've been waiting long enough. No casino should need more than 2 weeks to verify a few documents..

Hello Daniel, in my case it's been more than 2 weeks and no response. I uploaded a complaint days ago and I hope you can help me because I'm already losing hope.

According to your complaint, I saw that you provided Tomas with all the information you had as part of the account verification. But what is the problem with your documents? 

Anyway, I hate to say it because I know you have been waiting for quite a long time, but we will have to be patient and wait and see how the situation develops. If you have any new information would it be possible to update us ? I hope everything will be resolved. I wish you good luck.

I feel like I've already lost everything, I'm trying to contact the casino via online chat and they close my chat 🙁

I totally understand your frustration, because I would feel the same way in that situation. I still want to have faith that your verification will eventually be completed, or that the casino will respond within the time it takes to complete it successfully. Make sure you don't give up and keep trying until the end to resolve this situation. If you learn anything new, be sure to let us know. I wish you the best of luck and strength.  ☘️

I bet on sports in Parimatch, in the system method I chose 3/6 and I got 4 right, when I went to see the payment, they had to pay me a high amount however they paid me less than what I bet, why is this and how can I solve that.

I already sent a message to support and I'm still waiting for their response.

Hi, since we don't deal with sports betting at CasinoGuru, it is difficult for me to evaluate this situation. 

However, I would like to help you at least by saying that if you think the casino made a mistake and you did not commit it, you can try to file a complaint here on these links:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

If you do, could you let us know how it turned out please ? I hope your case will be resolved. Good luck. 

This is the worst sports bookie I have ever used and I have used a lot. When I first joined parimatch, I was verified after 24 hours without issue. I then proceeded to place bets, deposit, and withdraw without issue. I then decided to make a deposit of $500 and I turned that money into over $4300 CAD. I then tried to withdraw and my verification was removed and "in processing". It has been nearly a month and over emails I have sent selfies holding my ID, bank statements, credit statements, licenses and national health cards but still no verification. Not to mention the customer service is the worst I’ve dealt with. I’m starting to think the company is a fraudulent one. Any advice anyone?!

Hello, according to what you describe it is a supplementary verification, but I think it shouldn't take a month and you still haven't got to any solution. Has the casino even given you an answer as to why your verification is still not complete?

Either way, I think the best course of action in this case is to file a complaint and our team will try to help you. You can open a complaint here on this link.

Will you go for it ?