Parimatch Casino BR - general discussion (page 2)

Hello okay, they don't close the account, they are very difficult to deal with.

Parimatch is really fraud company. They won't give you your money. I am facing situation i.e My transaction was failed on 21.06.2023 but money deducted from my account and not refund my money yet.

I lost hope and now I don't play with them any more.

Thanks for helping me.

Are you joking? Are you really still waiting for the account to get closed!?

Well, where is the casino representative when you need one, I'm asking myself now...

Is there any trouble to submit the complaint as suggested?

I mean losing hope is not a solution. I urge you to create the complaint right now:

https://casino.guru/complaints/create

This is actually the way I offered. Do you understand what I'm saying, please?

What does parimatch rule 80.4 say? I saw that some people can't cash out because of her

Hello I come from Vietnam

Parimatch page closed in Vietnam in 2022

The money in my account is there more than 500$ they scammed me and blocked the door for me to withdraw,

Ok, that's serious. You should submit a complaint immediately.

I just wonder what took you so long, it is July, right?

Anyway, do you know how to file the complaint? If you need further help, just ask.

I would check out the terms. Sadly I have never registered there so I can't access it. 🙁

Can you do that if you seem so concerned?

I wrote a complaint, you canceled my complaint, can you help me?

Hello there.

I see the complaint is up and running:

https://casino.guru/parimatch-casino-player-s-withdrawal-was-denied-after

I believe it is ok for now. May I know why you have been waiting for so long, you stated that "Parimatch has been operating in Vietnam and closed at the end of 2022"

I honestly wonder what took you so long. Can you tell, perhaps?

Hello,

We’re sorry your experience didn’t match your expectations. We would love to hear more about your experience, so that we can deliver a better one next time.

1. Could you please provide your ID, briefly describe your issue

2. Or contact our Support Team - [email protected].

We do everything in our power to assist you with your requests as soon as possible. Our support always has the most relevant updates about your questions, so we kindly ask for your patience.

Have a good day!

Hi,

We’re sorry your experience didn’t match your expectations. We would love to hear more about your experience, so that we can deliver a better one next time.

1. Could you please provide your ID, briefly describe your issue

2. Or contact our Support Team - [email protected].

We do everything in our power to assist you with your requests as soon as possible. Our support always has the most relevant updates about your questions, so we kindly ask for your patience.

Have a good day!

Hi Gourav,

We’re sorry your experience didn’t match your expectations. We would love to hear more about your experience, so that we can deliver a better one next time.

1. Could you please provide your ID, briefly describe your issue

2. Or contact our Support Team - [email protected].

We do everything in our power to assist you with your requests as soon as possible. Our support always has the most relevant updates about your questions, so we kindly ask for your patience.

Have a good day!

Hello, good morning, unfortunately I cannot block the account, I advise you not to open an account in this Casino, it is impossible to block the account, there is no responsible gambling in this Casino.

I just find it quite funny that you recently addressed three players with the same "template". This is the forum so, feel free to respond openly.

This is not email communication 🙂

I'm sorry, I had to say that.

Have a nice weekend!

Hello, I have a big problem with Parimatch and I don't know what to do anymore. I've been playing for about a year on global.parimatch.com/ and for a month, now when I try to access the site it says "Sorry, we are not available in your country/region right now' (I am from Poland). I had to use a VPN to access the site, I then chatted to a Parimatch employee and got the response :

"Being number 1 global gaming platform,Parimatch is continuously developing and improving the quality of its customer experience across 4 continents. Our willingness to grow and develop has taught us never settle for less than the best. As we want to deliver the authentic solution that perfectly suits Global brand,Parimatch needs a little bit more time to enhance its localization strategy and come back with the best version.

I asked what exactly it means because I don't understand and if the site will start working normally, I got the answer: At the moment it's difficult to predict the exact dates. We do our best to get back to you.

I have photos of these chat conversations as proof. It's been a month, the global Parimatch site is still down, so I can't log in and withdraw my funds. What should I do, or should I just wait? I have written 2 emails to you and have not received any reply.

When I wrote the third e-mail, they replied only to give my id number (seriously this is help??) I just want the parimatch website to start working in Poland, or to write specifically what is happening that the site has been down for over a month.

Sounds like a true mess to me. Just saying...

Luckily you've managed to submit the complaint - well done!

The next thing you should try is to respond to the latest Parimatch's post posted a week ago by the casino rep. Use the reply button for that.

Let's see whether we get an update here on the forum. What do you say?

It does not allow me to collect my money because they say that my account is not verified and it seems disrespectful to me since I put and sent all my documents that they asked me for, photos, I even sent the deposit receipt to the casino, I don't know why it takes so long both the verification of my account

In this case, I think you should try to find out what prevents your account from getting verified.

Do you have an idea what might be the catch?

I have no response from the casino, I have communicated more than 50 times and it is always the same response, you have to wait for verification and it may take longer for some than others.