OhMySpins Casino - general discussion

If you want to discuss anything related to OhMySpins Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello, I'm sorry you have a problem. It'd be nice if you could share more details, we can be able to help.

What are they lying about, please?

Is your account fully verified now?

I know that it seems like a long time period, but I still think it's better than not being paid at all.

I presume that the first delay was caused by the verification s it seems that the casino started with the withdrawal just now.

Anyway, what did they lie to you about?

I think that this two-week period is meant as maximal waiting time, so you can get your winnings even sooner.

Bad

Hello,

any bad experiences? What has happened? 🤔

Waitng for the payment... Nothing yet..

Hello,

for how long have you been waiting? Is your account fully verified, please?

Share more detail please, we may be able to help you.

Super! Thank you for the update! 🙂

hello i have a problem with the casino first i've been waiting for my payout for over a week then i saw that i have to verify myself the documents i uploaded they want a transactions history from my bank for 6 months in pdf format i tried that uploading to the site is unfortunately not possible because a maximum of 5 files are allowed then I asked the live chat they said I can also do it by email but I was told by email that I should upload it to the site then I got an email sent to the finance department, they also write that I should do it over the page ?? but it doesn't work on the site so how should i upload it now and why do you need the history for 6 months i think that's a bit exaggerated everywhere else it's easier and faster

and the other problem is when i try to upload again there is an error message that the maximum files have been reached

I'm sorry, but this is exactly the thing casino should solve with you. No one can help you with that, it's quite a stupid situation! Just ensure you sent all requested documents also by email and make sure the support knows that.

If the casino fails to verify you plus send the money sooner than fourteen days from the moment you submitted the request, we will step in. 🙁

I'm having trouble with withdrawals.

・I applied for the first time on November 17th, so I contacted them because it was late.

We are told that ``Our company has already completed the processing, so it may be a delay on the payment provider's side (VegaWallet).''

・I use it regularly and have never had this happen, so I contacted Vega.

``Oh My Spin has been suspended because it was discovered that Vega was being used without going through the official procedures, and withdrawals will not be possible until the official procedures are completed at the member store.''

・As a result, since the formal procedures were not carried out, a refund will be issued.

・You will receive a standard email to cancel your withdrawal and be prompted to change your withdrawal method.

I wanted to make a bank transfer, but the system allows deposits but not withdrawals, so I gave up and deposited again at JETON.

・Because there are wagering conditions attached to the deposited amount, the amount is used up and the funds are meaninglessly reduced.

Since I managed to clear the wagering requirements, I applied for a withdrawal using the JETON I used for depositing.

However, once again I received a standard email canceling the withdrawal and it was returned to my balance.

Currently, I am in this situation and have contacted them via email, but I have not received a reply.

I have asked many times through live chat.

In the end, the answer was "I'll escalate this to the finance department and email them" and nothing was resolved.

Casino Guru has a good reputation, but I think this case is malicious.

What should I do? Please give me some advice.

Hey, according to what you write, I see that you have a problem with the withdrawal and payment providers. It's quite a complicated situation when I see that the investigation has to end first in order to be able to withdraw via VegaWallet. As for the Jeton withdrawal, what reason did the casino give for it not working that way as well ? Did they give you an alternative to withdraw ? 

Anyway, as I saw, you lodged a complaint with us and I think it was the right decision. Our team will try to help you and we will see where it goes in your case. For now, we will have to wait and see how things develop and if you have anything new, don't hesitate to let us know. I hope everything will be resolved without further problems and you will get your money in the end. Fingers crossed.

Dear jaro, thank you.

I was told that the problem with VegaWallet was that Oh My Spin had not followed the formal procedures and had suspended its use.

If that's the case, I told VegaWallet that they should reject it at the deposit stage.

Regarding the issue of canceling withdrawals on JETON, I have asked for the reason for this, but I have not received any reply.

I simply received an email with instructions to cancel the withdrawal.

I posted a post with the same content as here in the complaint, and if I have to choose one or the other, I will delete it.

It's okay, because I think that since you posted it on the forum, players will be able to get to it easier if they have a problem with this casino and read the experience from you as well. 

As far as VegaWallet is concerned, there is probably no way to go there since this paymet method has been suspended. 

Regarding the withdrawal via Jeton, an answer from the casino as to why it was canceled would be useful. Anyway, the casino didn't offer you any other alternative to withdraw, you just got instructions to cancel the withdrawal, yes ? 

However, as I mentioned before, you will need to be patient and wait if the casino will write you back some reason and try to help you with the situation or how it will go on. Our team will of course try to help you, so I am quite curious to see the result or new information. Fingers crossed. 🤞

Thank you very much Joro.

Regarding JETON, I only received an email saying that it has been cancelled, and when I asked for the reason, there was no response at all.

If you ask a question on live chat, the person in charge will just ask you to send an email.

Even if I inquire by email, I do not receive a reply.

Although the amount is small, I cannot tolerate this response.

I was even asked to make an additional deposit...

I would like to resolve the issue even if it takes some time, so I appreciate your continued support.

Ah, so it looks like you are in one round when you get a reply from chat that you have to send an email but basically you don't get any reply to your email. It would certainly be useful to know why this is happening and why the withdrawal is still canceled.

As for the additional deposit, why did the casino ask you for it ?

However, you have an open complaint with us, so our team will try to help you with your case as I mentioned before. I hope that everything will be resolved eventually and you will get your money. Therefore, would it be possible to update us if you learn something new ? Wish you good luck. ☘️

Dear jaro

Thank you for your advice.

»Why did the casino require an additional deposit?

I was told that if I wanted to use a new withdrawal method, I would have to make a deposit using that method first.

And there is a wagering requirement of 1x for that deposit.

The minimum deposit amount was 1,500 yen, so I made the deposit thinking that even if I lost some money, I could withdraw the money and the problem would be over.

I will report as soon as there is any progress, but for now, the withdrawal application has been canceled and the balance remains.

It seems like there will be no progress unless something is done from here.

Thank you for your continued support.

I understand, it is normal to deposit because this will verify the payment method. But if nothing has changed even then, it's quite sad. 

However, I see that the ball is in the casino's court and now your complaint is waiting for a response from them. So let's see if the casino can explain the ongoing problem. We will have to wait and see how this develops. I hope for the best. 🙂

Dear Jaro

I changed the payment method to Payz and managed to withdraw the money.

Thank you for everything.