NovaJackpot Casino - general discussion (page 7)

I think you have to use the same method for withdraw that you used for deposit.

Update : i got paid today

I can see that you have already experienced some delays in payment here, right? Did they give you any explanation regarding the delay, or are they just trying to reassuring you that everything will be paid soon, for example?🤔

Yeah but they finally paid me today.

I am sorry for this situation. I saw that you managed to submit a complaint here with our team, so hopefully they will be able to assist you to get it solved. Veronika is also waiting for some additional information, so reply to her whenever possible, please.

We will wait for any updates regarding this issue of yours.

Hey, I just saw this. That is great; I'm glad that you did.

Have you learned the reason for the delay by any chance?

They kept telling me there is a delay in all withdrawals and that they will process them as soon as possible.

I'm also happy for you!

Considering this is a smaller casino, I would assume the holidays are to blame. Nothing unusual these days, I guess.

In any case, thanks for being so responsive. What do you plan to do now? Keep on playing?

Hey, considering other good news we recently got, I was wondering whether you are out of the loop too.

It's always nice to read positive updates, though if you struggle still, remember that it is your turn to update your complaint. You can do so right here 👈

Don't hesitate to respond primarily to Veronika in any case, please.

I have requested my withdrawal since August 26, 24 and they still haven't credited me with the money, while in the chat they said from 1 to 3 working days. Each time they replied that they were sorry for the inconvenience and the delay and that at some point they would be credited. My account said no authentication required.

That's unfortunate. May I know which casino is in such a delay when it comes to the withdrawals, please?

I can't figure that out on my own. Do you think changing a payment option would help, or are you in a queue for payment? The second option means there is quite little to do, I'm afraid.

Have they provided a concrete reason for this waiting - aside from the apology?

It is the novajackpot casino. They say the ecomonic department is doing everything they can. They never say when the payment will be done. If i change the payment option they will cancel it and i will have to wait again from the start. No they dont say the reason

Thank you; I had hoped that things would not get so bad. As I mentioned earlier, there is not much more to do but wait at this point. I am sorry to say it, but even if you file a complaint, the casino will have 14 full days from the date the withdrawal request was made to pay our out. This is our rule. Well, you will see soon, I bet. Your complaint is waiting to be reviewed. Try to be patient, please.

hi!

i made a 30 euro deposit while using a 100% bonus and i managed to wager the bonus and win over 800 euros, Novajackpot paid me first the 500 euros but after that i got email that my funds are confiscated, the email was very vague and not specific, i did not brake any rules that the casino said, very sad right now

Hey. First of all, congratulations on your win.

It can get pretty frustrating if the casino doesn't explain well what is going on. Right?

I've read in your complaint that they only told you that you have violated Rule 9.1, which outlines that the website is strictly for personal entertainment purposes only.

Have you got any idea, though, what could lead to this?🤔

Be sure that our team will investigate the matter, and we just need to make sure that the casino will communicate so everything can be explained. Let's hope it won't last very long before we see some movement.

Hi!

It is very frustrating, i have no idea what this means. I just have this feeling that it is some kinda bs explainment so they dont have to pay me because i haven’t broken any rules on this site. I do hope this problem gets solved fast!

The rule actually means that no professional players can play there. As I could explain it simply. 🤷‍♀️

Did you get any update from the casino by any chance?

We need to wait for your complaint resolver to work on your complaint and reply with any next moves.

I have tested this casino and i did not feel very happy with my experience.

check out my review once its been approved

I will definitely read it. Wouldn't you like to at least quickly summarize on the forum what happened to you?🙂

Maybe it would be helpful for other players as well.