The player from Austria was unable to withdraw winnings as the funds kept being returned to his gaming account. Support provided excuses, and emails went unanswered. We attempted to gather more details from the player to assist with the issue, but she failed to respond to our inquiries. Consequently, the complaint was rejected due to lack of communication from the player.
NovaJackpot Casino - Player’s withdrawal has been delayed.
Amount: €2,300
NovaJackpot Casino
Safety Index:HighSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
2 months ago
Translation
I've been trying to withdraw my winnings for days, but the money keeps being returned to my gaming account. Whenever I chat with support, I hear the same excuses, and no one responds to my emails. If this continues, I will be contacting my lawyer tomorrow, as it seems I won't be getting my money from them.
Automatic translation:
Public
Public
2 months ago
Dear efe0985efe091985,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you made any successful withdrawals before?
Could you please specify if you see any kind of error or notification when you try withdrawing your winnings? Is there some technical issue with the payment provider?
What suggestions have you received from customer support regarding the rejected withdrawals?
Could you please confirm whether you passed the full KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
