NovaJackpot Casino - general discussion

If you want to discuss anything related to NovaJackpot Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Free spin winnings are not credited. They tell you to wait 24 hours and then you should send them your account history as proof

- The name of the game

- Game provider

- Your balance before the bet

- Bet time

- Amount of contribution

- Amount of profit

- Bet ID

Hi, can I ask if your problem still persists and your free spins winnings still haven't arrived in your player account ? Did you deliver to the casino what was needed and did you get any response from them ? 

Let me know where you stand. 

I sent a screenshot showing the game and the win, but they ask for information about the game, stakes, and whatever else is not shown in the history, so I can't send it, but they don't believe it

Hmm, I think in this case you should definitely have in your bonus history that you have received free spins and some information about them. Do you see anything there ? Because if you only have one screenshot and nothing else, it's probably not enough. 🙁

Bad customer service. For a €660 deposit, you only get a €10 loyalty bonus. The winnings from the free spins did not enter the balance of the game account and the matter was not taken care of.

Daddy's

Hey! Good work, I bet you should compare your screenshot with others right here 👈 😉

Hmm, I saw that you lodged a complaint about the casino allowing you to deposit even though you have a gambling ban at sister casinos. 

My question is why did you deposit here ?

As far as the free spin winnings are concerned, I tried to get some advice about that but you didn't mention it in the complaint which is quite surprising. Do you have any other evidence besides the screenshot as I described in my previous post ?

I have on March 12th. requested a payout. To date there has been no response from the casino. In the chat, people keep saying that they are working hard on it and should be patient. You can only pay out €500 per day. I have two withdrawals open. You can also just contact via chat. I am very skeptical!!!!

Have you tried to contact the support by email, as well? There should always be an email on their website. Sometimes the live chat can not be that helpful, really, especially when it comes to the withdrawals, therefore is better to contact the casino by email. Is your account fully verified, have you had any successful withdrawal before at this casino? Please let us know, if there's any update.

I've already written several emails, no response. I can't verify myself, it says: It looks like your account doesn't need to be verified, . Have fun playing. I haven't had a withdrawal at this casino yet. Because of the good rating from GURU, I deposited there and won. Unfortunately I cannot share this review.

Same here.. cant whitdraw/kyc and no reply.

The same thing for me, I've been waiting since March 13th and March 14th for €500 each, seems to be a scam, I suspect it won't pay out, typical rabidi nv casino doesn't adhere to any rules or laws

at first they gave different excuses, but now they just answer that there is no time limit and they will send an email if they agree to pay, so I think that they will not pay anything back.. it would be good if I could even get my own money deposited there back, but it seems to be a futile hope. and a question for casinoguru that why do you give them such a high rating if they have already had this problem for a long time.

That all sounds pretty worrying. I've already lost €1000 in another casino and now I almost think I won't see my money. All this in a short time!! Very sad that you are so powerless.

Well, I have filed a complaint here and if that doesn't help, I will of course contact the responsible authority in Curaçao. Crownplay is also part of it, read the discussions and complaints. It's all about the fact that no one hasn't received their money for several days.

I've been waiting for a payout for 8 days. I keep getting the same standard answers that support doesn't even formulate themselves. It doesn't seem like I'll ever receive my money

Well Rabidi NV Casino doesn't have the best reputation

I can't help myself, but it seems like there is a sort of mutual problem regarding the procedure.

Since there are many players from different countries yet the time frame is pretty similar. I wish I could explain what went wrong. Sadly, since the casinos are allowed 14 full days to complete the withdrawal request, there is also a chance the complaint will be resolved without further investigation.

In my opinion, we're witnessing a kind of struggle on this platform, and I completely understand your concern.