NovaJackpot Casino - general discussion (page 9)

Good to know, thank you! 😉

I received the other withdrawal of 1,500 BRL today, casino has certainly paid for all the withdrawals.

🙌 What awesome news. Thank you for the update! Hope the others will appreciate that.

Thank you for your attention, I have not yet deposited in this casino again, because of the withdrawals I no longer have a bonus in my account.

Just had a ridiculous experience with this casino.

They have a promotion for cashback on live casino losses. You have to contact the live chat on the Monday of the following week, which I did. They said I can't receive the cashback because I have a balance on my account and a pending withdrawal. Despite that not being mentioned in any of the terms. What a joke.

Hi there,

Thank you for sharing your feedback. Please note that our system does not allow us to manually add cash or bonuses when there is either a pending real cash or bonus balance, as well as when there is a pending withdrawal in progress.

To make sure this is resolved as quickly as possible, please send us an email at vip@novajackpot.com

Our team will do its utmost to get this sorted for you.

Kind regards,

The NovaJackpot Team

I understand that it would probably be best if they wrote this information in the cashback terms and conditions so that players would know about it right away.

In any case, I see that the casino has responded to you and is trying to resolve the situation.

I believe that together you will manage to handle it, and now at least you will know how things work at the casino.🙂