NovaJackpot Casino - general discussion (page 6)

I have been in contact several times both via chat and email. There is never an answer by e-mail and a different person every time in the chat. The answers can be any explanation at any time. I've had to submit documents as well as many times and they are always rejected without any explanation. And they are the right kind. The answer is always that the matter is being processed by the finance department and that they will contact you by email, but things do not progress at all.

Gentlemen, is this casino from the same company as cadoola casino? Because then I already lost my money. I've been waiting for a week for my payment of almost €500. Processing from minute 1 and it's been a week now. Lots of complaints and complaints and casino guru gives it a high mark? I don't understand

I have never seen such slow withdrawal processing. you should be careful. a week has passed and emails are not answered. every day, the chat responds with an automatic response that tells you honestly that all withdrawal requests are late.

All right then. It is very wise you have decided to submit a complaint now. It has been going on for really too long. Our complaint team will review it and soon get in touch with you. In the meantime, if you have any changes regarding this issue or any new information, please let us know.

It is the same owner; you are right. If you are referring to your complaint at Cadoola though, I can see that the casino could not assist you with the issue, as it was on the payment provider site, so I would say it has nothing to do with the fact that it has the same owner.

Anyway, usually we give casinos 14 full days to proceed with the payment. Is your account fully verified there, if I may ask?

You can also have a look at how we review all the online casinos in this article to give you a better idea of whether a casino has a high or low safety index.

Please let us know how your withdrawal is going and if you'll be needing our help.

Sometimes the delays could be due to the fact that the casino is overloaded with withdrawals, you know. We also give casinos 14 days to proceed with the payment, so try to be a bit patient, please. Have you verified your account at this casino already?

I have sent the documents but they said that no confirmation is needed.

Sure, so they don't need them yet and the verification will probably be done later. In such cases, unfortunately, the player just has to be patient because if the casino fails to resolve the situation within 14 days, then you can turn to us and we will try to help. 

Anyway, did you play with the bonus or just with the real money you deposited ? 

I deposited money without a bonus

And could you see that it took them a year to not solve my problem, which was a refund of €475, and that in the end they blamed the bank? And in the end no one is to blame and I am left without my money. That's why I say that these people are either very slow paying or they don't pay at all. So the high score you give is wrong, given so many customer complaints.

Ok, thank you for that. Have you gotten any news from the casino, by any chance?

Sorry, but I really can not decide who's fault was. I am really sorry whenever this kind of issue happens, but I surely trust our complaint team, and I know that they always do whatever is possible to get the best resolution to each case.

In general avoid all Rapidi N.V. Casinos that is my conclusion because I have played to all of them.

Now in this casino today (04 July 2024) I have in my account 5500 euros + 1500 pending to withdraw (3 of 500 each) and have competed 1500 euros of withdraws. My total deposits was 890 euros.

First time I stand so lucky to a Rapidi casino and here starts the problems. The first 3 withdraws completed after 1 week each one. Now the 4th withdraw today is the 8th day and it’s still pending.

I have contact with casino a lot of times that is not a solution. They don’t provide either one responsible gambling tool, and the reason they delay is just to continue play your money winnings or not.

I will be back to update how many days will be the next withdraws, if needs to wait a month for each one I will do.

Also don’t trust the high score that casino guru give to this page, I already have an open case but I don’t think that will change anything.

Just go to the next one casino just not be a Rapidi N.V. Casino.

Have fun.

Hello, I guess I would start by saying that it is good news that you have already received some money, that is a positive. 

However, I see that you are waiting over a week for your next payment and I would like to say here that we give casinos 14 days for this process, so if you don't receive your next payment, since you have a complaint, our team will try to contact the casino and help you.

Hopefully this won't be necessary and it will get sorted out. 

Of course, don't gamble with your money, because if you lose we won't be able to help you, so try to hang on until everything is sorted out.

I hope it turns out well and you get everything. 

Fingers crossed. 🤞☘️

Hello Jaro,

thank you for your comment. In general they don’t have any excuse to cancel the withdraws the method is the same as the previous withdraws. That’s the positive from my side. They delay because they point the most guys that gambling they can’t wait so much.

Today is the 9th day and still pending, from my side Rapidi lose me at all. I gamble for sure but I have 2-3 casinos that are perfect no reason if I need to play to come back here. Because I will never take my money if I do that.

The point here is that this is not a casino of 8 for sure. I keep records for all my withdraws after a lot of days that all will be completed I will come to post it for how much time you need to withdraw this kind of amount for next players to avoid it.

For now. (Deposits 890 euros in 4 days, that can show them I gamble money I didn’t just stand super lucky)

1st withdraw (500) - 7 days to complete

2nd withdraw (500) - 7 days

3rd withdraw (500) - 6 days

4th withdraw (500) - 9 days and still pending

5th withdraw (500) - 6 days and still pending

6th withdraw (500) - 5 days still pending

and I need 11 more withdraws. Please tell me how many days need maybe months, it’s rediculous that’s not a casino of 8.

I will wait and a year but I will take the money and never again Rapidi that’s the conclusion and I will not play their game. WITH THESE PRACTISES THEY LOOSE PLAYERS.

Geiasou. I can surely understand your frustration here, and hopefully your money can be received as soon as possible, so you can finally relax.

It is always best to check this kind of information about the daily limit beforehand, so you know what to expect. Even though the process could be shorter, I know and understand your meaning.

Our team is surely ready to help and intervene in your complaint if needed. So, please keep us informed about any news regarding your withdrawal.

Made withdraw 8 days ago and still nothing. Support gives same automated answers.

@mislajups If you want some advice you never cancel the withdraw second just be patient and if they continue open a case here for me that works I have a lot of more withdraws to be completed but I will wait as much as needs.

I wont cancel any withdrawals

I've been trying to make a withdrawal for days but it doesn't work, I always get the money back into my gaming account, and every time I hear the same thing in the chat and have to explain 100 times what it's about