Nomini Casino - general discussion (page 3)

Hey, congratulations on your beautiful win. I hope you get all of the money despite the limit you mentioned. Be sure to let us know how it goes and if you get the money without any problems. 

I will keep my fingers crossed for you. 🤞

Anyway, what method you use for withdraw ?

I was on VIP level 4 from October 2023 until last Friday. Then I was put on level 3, even though I had deposited 1400 euros 5 days earlier, unfortunately without success. The cashback would have been 140 euros the following Monday. I got 9.44. When I asked live support why there was so little cashback and why the downgrade to level 3, the answer was, have fun with your credit. That's how good customers are treated.

So you didn't get any other explanation at all?

I am sorry that we cannot be of any help in such a case. Veronika has explained it to you in your complaint as well.🤷‍♀️

Are you going to continue playing there now?

Good day. I think I'll look for a new casino. I still mourn the loss of Bethard, Frank Fred and Interwetten Casino. Thanks to the paternalism of our government. Because the way things are going in German casinos, the appeal is no longer there. If I were to compare the whole thing to the lottery on Saturday, it's as if you've been playing the system with 10, 11 or 12 numbers per row for years and now you only have the boring standard 6 numbers per row ticket.

Greetings Sascha

I do understand your point. Stay safe in this online world, and if you need some help, do not hesitate to contact us in the future.

Good evening.

I just discovered this casino and I see that you rated it well.

Only I look for the license on the site and I can't find it? Does it have a license?

(They accept vpn)

Hi, according to my information the license of GCB is expired since yesterday, so the casino shouldn't have this license anymore and that's probably why you don't see anything on their website. 

But why do you ask, did you want to try it here ? 

yes and unfortunately for me, I made the mistake of wanting to try it. Which I really should have avoided!

I just filed a complaint about them

I realize that you still have trouble with the negative opinions that we experience with a casino.

You reject them very often, far too often, we end up not posting anymore.

It's a shame because it distorts reality and experiences are very important to read. If I had done it I could have avoided a very bad experience.

Mine is pending as per my complaint.

But know that even if my complaint is resolved, my opinion will not change! because that is indeed the experience I had with this casino!

You did the right thing.

Regarding user review, that's our procedure. Even if the casino resolves the complaint, it does not mean that the review cannot be approved. However, we will only deal with it when the complaint is closed. I hope you understand. 

Does anyone has issues with withdraws from Nomini? I made my first 2 withdraws two weeks ago and they are still in progress. Live chat is just bots, they don't answer to the emails and seems like a clear scam. Anyone that has lost their money after the withdraw?

Most of people have problem there, I never received money frok.there and just gave up cause they were asked for some.impossible things for verification.

According to what I see in the complaints, you are not the only one who is waiting for money. I would say that the casino is trying to solve the problems that have arisen and also delayed withdrawals. But two weeks would be enough for me because that is exactly the time we give casinos to solve it. You haven't learned anything relevant in all this time ? Tomas will reply to you soon, so if the money doesn't come, contact the casino. 

I hope it will all work out.

and that's it! I was convinced that you wouldn't post my opinion on nomini!

That's what I was saying, we can't even trust the reviews, since you refuse to post the negative ones!

And just because my complaint was resolved doesn't change anything about what I think about this casino! quite the contrary! (because this is your argument in your email refusing my opinion.. incredible!).

I should never have found myself going through a complaint!

We are not going to beat "around the bush", I know from a reliable source that certain casinos offer donations, advantages to certain agents, forum mediators in exchange for good words...

It amused me to read that my last comment posted in my complaint was modified to benefit the casino, even though that is not at all what I meant.

And to read in bold font by the agent: "thanks to nomini"..

Thanks for what? to falsely advertise bonuses that don't exist?

To lie when they tell you that there is no problem reimbursing you?

When we have to fight for weeks to get our money back! even going to file a complaint!

There are more and more crooked casinos that are being highlighted more and more. But everything is normal...

It would be nice not to modify this com and to post it! Since I can't give my opinion on my experience, I'm posting it here.

Because it becomes very difficult to tell the truth!

If we cannot say what we think (with respect of course), and our experience, what is the point of holding a forum for exchanges and opinions?

Hello.

I will start with the fact that we surely do not refuse to post any negative review, as you say here. It only has to be based on relevant experience and include all the truth.

You have received an email where the reject reason is explained, and due to the fact that the casino has resolved the issue that you described in your user review, the review was rejected.

You also were informed that you can feel free to submit a new one with, let's say, up-to-date information regarding the whole situation. Please submit a new review, and of course include the whole description of the situation as it happened at this casino. We will take a look at it, and if it meets all the criteria, it will be published for everyone to read.

To your claim that your last comment was modified. I really don't understand what you mean here.🤷‍♀️

I believe that I can see your last comment in the complaint here as "Thanks to Guru."

And also Branislav wrote these exact words at the end: "Thank you too, Nomini Casino Team, for your help and cooperation!"

So, sorry, but I really don't understand your point here.

Also, of course, please feel free to write on the forum your opinion or your experience from any online casino. We surely appreciate it, always.

I hope that I have explained my point here and we'll wait to read your new submitted user review about your experience with this casino.

Thank you for understanding.

Hi, my complaint has been resolved. I'd like you to mention that I've received the money.

I think I was too hasty, Casino Nomine paid 595 reals, it went into my account.😁

Thank you for this information. I will inform your complaint resolver about that as well.

Sometimes it is good to be a little patient, right?

We are glad that you have used our resolution center anyway, and hopefully next time there won't be any issues at this casino.

Are you going to play there now, if you don't mind me asking?

I have made 3 withdrawals at this casino and I have only received the first one it has been 10 days do you think I will never get the money??

Hey, did you ask the casino what's going on with the other two and why is there such a delay? How long did you wait for the first withdrawal? We give the casinos 14 days to send the player the money, so a few more days and if nothing happens then I would go ahead and file a complaint. So be sure to let me know if something happens or if they don't send you the money. 

Would that be possible?