I hope we will be able to help you, it's good that you submitted the complaint.
Hello,
I can see that you received the winnings after all, so the complaint was closed as resolved. 👍
My congratulation, I'm sorry for the delay though 😀.
As soon as your ban ends, you should update us about that.
You can start by telling us what payment option did you use.
Hello,
I guess that would be much healthier for you to check the casino's rating first - just click here. That should calm you a bit 🙂. From what I can tell players are most likely to write a negative comment or review other than a good one. Not every satisfied player takes the time to write "hey, played there, won nicely, and got the money quite fast". Furthermore, 122 complaints have been submitted against this casino and only 2 have been unresolved. So please focus on your withdrawals now.
Has the casino given you any indication that you are not going to receive the money? Don't let yourself be pushed by issues that are not your own, at the moment.
Let me know how you faring.
Good afternoon, I'm nervous. I spent a lot of money in this casino and I won and they never deposited me. I always came back to the account and ended up playing it. The other day after having deposited a lot of money I was lucky, €10,000 in total that I was able to make only 3 withdrawals of €800 and nothing waiting, but my fear is that they will block the account or door of the more than €8000 that I have left to withdraw, I don't know what to do, thank you
Hey. I'm not sure why you should be worried about them blocking your account or not wanting to pay out your money. With the 3 withdrawals you have successfully made, I don't think you have had any problems. Have you withdrawn the other 8000 ? I think the casino could check this amount and so on, but if you didn't break anything and everything was fine so far, there is no need to stress unnecessarily.
However, once you will request your withdrawal you can let us know how it goes. For now, keep your head up and don't think negative right away. 🙂
Yes, I have made the 3 successful withdrawals but no news, I know that maybe I am impatient, but yesterday I started playing and the sum that remains in the account amounts to €16,000 and I don't understand why I didn't break anything, of course I haven't always played with my deposits...I will be patient and will not read any more negative comments that make me stressed, thank you
I wanted to respond to you today, since I am very happy, I have received the 3 withdrawals of €800 💪 now to wait patiently and little by little withdraw what is left, thank you for your words and I recommend that you do not read comments because they are not true... They only make you more anxious, greetings
Hi there!
Great news indeed! 🙌
Waiting for money is a tempting situation, yet can pretty easily evolve into unpleasant stress, right?
Keeping cool and calm is truly demanding while you browse user reviews, I perfectly understand that, so thank you for this hint!
Hello,
When you enter on Nomini page on Casino Guru and see 9.4 rate you have feeling that it is one of the most safe casinos in the world, but after you start to read comments you can read 95% bad experience from this casino. why such high rate here? I deposited and now already waiting 6 days for my withdrawal of 200eur, even deposit was 300 they dont wanna even pay less than deposit.
With this rate and behaviour of this casino you push people to deposit and lose their money.
Hello,
Let's start with the fact that the user rating has no impact at all on the safety index. As you said, negative reviews prevail, yet reviews are something we only hear from the player; we have no background story for that, or the casino's point of view. Furthermore, players tend to complain, not praise, because they mostly take great experiences for granted.
Did you look at the tab called "Safety Index explained" 👈 The answers are all there.
Simply put, the safety index is something proven and measurable, aside from the user rating.
I understand it feels awkward, but please note that especially the first withdrawals are more challenging due to the necessity of the KYC (know your customer) procedure. It does not mean something bad or not entirely safe is happening.
I'm probably going to disappoint you now, but I want you to know that withdrawal speed is not specifically measurable (too many different factors), hence it is not part of the safety index calculation.
May I know what the last news you got from the casino was? Maybe we can find a hint.
Let me know, please.
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