The player's withdrawal is delayed for over 3 weeks. The player has received the payment.
Nomini Casino - The player's withdrawal is delayed.
Amount: €400
Nomini Casino
Safety Index:HighSafety Index
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8.8
Nomini Casino has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
I haven't received the money for 20 days
and there live chat always says the same things but the money always comes back boh
it seems like a thing done on purpose.
I have withdrawn 4 times but that € 400 never arrived
they always come back in the account but how should I do?
please someone give me a hand thanks
Automatic translation:
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2 years ago
Hello luigirossi1101,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Nomini Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
They do not send me emails that I can verify the account is the last time it was the day before yesterday that I spoke and they always say the same things
Automatic translation:
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2 years ago
Hello luigirossi1101,
I believe the issue could be solved by verifying your account. Is there a way to upload your documents directly in your casino account? If not, did you try to ask them regarding the verification in live chat or e-mail?
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2 years ago
Translation
No there is no way then
even if I ask them they say you have to wait for emails from the financial department to always arrive the same things
Automatic translation:
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2 years ago
Thank you luigirossi1101 for all the information. I will now forward your complaint to my colleague Tomas who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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2 years ago
Hello luigirossi1101,
This is Tomas and from now on, I will be assisting you with this case. In order to help you resolve the problem, I will now contact the casino.
I'd like to invite Nomini Casino to join this conversation and participate in the investigation.
Can you please provide us with any reasons for the delay in the completion of the KYC procedure which causes the problem with the withdrawal request for the player?
Thank you.
Best wishes,
Tomas
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2 years ago
Translation
The casino keeps sending my money back I don't know why I made 4/5 withdrawals I started on August 24th
but the money kept coming back
but they didn't even send me the account verification email.
real money
no bonus money
Automatic translation:
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2 years ago
Good day,
Thank you for bringing this case to our attention.
While creating withdrawal requests, the customers enter the payment data. In this particular case, unfortunately, the client did not enter the correct BIC. Therefore, all the requests were automatically reversed. We completely understand how frustrating this situation is for the customer, as he was not informed of this error sooner. We are currently working on the investigation to make sure this does not happen again.
As for the customer's balance, we are manually performing a 400 EUR payment with priority right now, so that the customer receives the winnings in the nearest time. We kindly ask the customer to double-check and enter the correct BIC for the future withdrawals to avoid any delays. We apologize for the inconvenience.
Please feel free to contact us if there are any questions.
Sincerely,
Nomini
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2 years ago
Dear Nomini Casino,
Thank you for your cooperation.
Now I would like to ask luigirossi1101, could you please confirm once you have received the payment?
Thank you in advance.
Kind regards,
Tomas
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2 years ago
Translation
The money arrived, you were very kind and very helpful.
have a nice day 💪🏻
Automatic translation:
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2 years ago
Dear luigirossi1101,
I am really glad to hear that! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Kind regards,
Tomas
