firevegas Casino Review

The player from Ontario had requested a withdrawal less than two weeks prior to submitting his complaint. His money hadn't been received at that time. The player had reported inconsistent communication from the casino regarding verification documents for the transfer. He had confirmed that the KYC process was completed and no bonuses had been used to accumulate his winnings. The player hadn't made any successful withdrawals before. He had felt frustrated due to the lack of responses from the casino and believed the issue had needed escalation. Eventually, the player had received his withdrawal and advised others to follow up consistently to ensure payment. The complaint had been marked as 'resolved' by our team.

The player from Ontario deposited and played at Fire Vegas Casino, winning $9123.50 from the welcome bonus. Upon withdrawal request, the casino canceled it and confiscated the winnings based on a violation of the bonus terms regarding the maximum bet allowed. The player disputes this, stating the bets exceeding CAD 5 were made using cash funds, not bonus funds as per the casino's stated rules. He is seeking a return of his winnings and changes in the casino's terminology to avoid future disputes.

The player from Ontario had had an issue with an online casino, as her account had not been verified despite her providing all necessary documents, which had resulted in a pending withdrawal of $3500 since February 13, 2024. We had requested more information about the documents and the player's communication with the casino. After some time, the player's account had been verified and the funds had been successfully deposited. The issue had thus been resolved, and the complaint had been marked as 'resolved'.

The player from Canada had made a withdrawal request on November 17th. Despite having submitted the necessary bank statements for verification multiple times, there had been no response from the casino. The player had been repeatedly told to wait for a review of their documents. After submitting additional bank statements on December 12th, the player had still not received any clear answers from the casino. However, after the intervention of the Complaints Team, the player confirmed that they had received their withdrawal. The issue was then marked as resolved.

The player from Canada had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout hadn’t been received at that time. The Complaints Team had advised her that withdrawals often took a few days or weeks to process, potentially due to incomplete KYC verification or a high volume of withdrawal requests. They recommended patience and full cooperation with the casino. Later, the player confirmed that her withdrawal issue had been resolved and her winnings had been received. The Complaints Team then marked the complaint as 'resolved'.

The player from Sweden requested to be permanently locked from Slotnite casino and all white hat gaming limited casino sites due to a gambling problem. However, the player lost money on their sister site, Firevegas. Player’s complaint has been resolved successfully.

The player from Canada won $3,000 but the casino confiscated their winnings because they bet more than $5, invalidating their withdrawal attempt. We rejected the complaint because the player didn't respond to our messages and questions.

The player from New Zealand had the winnings sent to her previously closed bank account. The casino stated that they had e-mailed the player's bank but had no response. The player replied and explained that her bank had not received any emails from the casino. After some time, the casino told the player that the payment had been located by the payments team and asked for confirmation of the correct account details. Shortly after this, the player received payment and the issue was resolved.

The player from Berlin had requested a withdrawal less than two weeks prior to submitting his complaint. The payment hadn't been processed at that point. He reported that he had been given various reasons for the delay from the casino's customer support, including a high volume of withdrawal requests and a supposed issue with his name. After six days of waiting, the player confirmed that he had received his withdrawal. The issue had been marked as resolved.