National Casino - general discussion (page 6)

This doesn't seem right, and I truly understand your frustration.

You have done well to submit a complaint here, and our team will try to find out what the reason is for all this.

Please get some answers to Nick, your complaint resolver, as soon as possible so we can move forward with your case.

So, this is your first withdrawal request after 2 years ago, right?

I hope that we'll be able to get to the bottom of all this and solve the situation in the best way possible.

Yes, I always received the money within half an hour.

Hi, that sounds good 🙂

And how many quick withdrawals have you made so far?

Hi, about five. It's not much, but it's still okay.

I have to say that five very quick selections are a really nice change from the usual general experience. 🙂

So let's hope it lasts and have some luck in the New Year!

If you feel like it, feel free to write a user review - every experience counts 👈👈

Hi.

My favorite casino. Fast payouts, live chat, and VIP managers.

Good news!

Speaking of withdrawals, how long do they last when they are fast? Did you have to deal with live chat or not?

I won €2970 and they ate it because they said the terms were violated... Stay away from such scammers

Could you be more specific and explain the issue better, perhaps?

We could even be able to help you out if possible after.

They took the money out of my account and after two days they closed my account...

And their response to that is this stupid message...

We would like to inform you that according to our Terms and Conditions, which you have confirmed before registering your account, the website only accepts players from countries and geographical areas where online gambling is allowed by law.

You are solely responsible for determining whether your access and/or use of the website complies with applicable laws in your jurisdiction, and you warrant to us that gambling is not illegal in the area in which you reside. Pursuant to our legal threats procedure, your Casino profile has been completely closed to preserve the integrity of the account at the time of your inquiry.

According to our information, they do accept players from your country, though, so I really don't understand that message, to tell you the truth.

I would surely suggest you file a complaint here so our team can get in touch with the casino and try to help you get your winnings.

What do you say? Will you try that?

Hi today I got a cold shower from the National casino.

I deposited 2000czk yesterday

and after a few hours I won about 380000czk (15000€)

I entered the withdrawal into four transfers of 4x95,000 CZK.

and then it came 🙁

all winnings confiscated

I just got my deposit back from the casino 🙁

and this is what they wrote to me:

We noticed that you have breached our maximum allowed bet with an active bonus rule playing "Unlimit 60".

Be kindly informed that according to our Terms and Conditions:

1e. The maximum bet with an active bonus is 5 EUR, 5 USD, 8 NZD, 8 CAD, 5 CH, 20 PLN, 50 NOK, 8 AUD, 1700 HUF, 10 BGN, 125 CZK, 30 BRL, 4500 CLP, 400 INR, 7000 KRW, 25 PEN, 25 MYR, 130,000 VND, 1000 PKR, 300 RUB, 35 CNY, 300 PHP. (Unless stated otherwise in special terms for the bonus). Purchasing any game features (including but not limited to respins) will add to your bet amount. If the player exceeds the maximum bet when the bonus is active, the National Casino reserves the right to confiscate the winnings. If the currency of your account is not specified - the maximum bet amount is equivalent to 5 euros in your currency.

Therefore, we have made the decision to confiscate the winnings. You are left with the initial deposit from which you activated the bonus.

Keep in mind that you have accepted our Terms and Conditions upon registration process. You can get fully acquainted with them by the following link: https://nationalcasino.com/rules/bonus-terms

Please let us know if you want to receive your bet history to check all information by yourself.

translation:

We noticed that you violated our rule for the maximum bet allowed with an active bonus when playing "Unlimit 60".

We would like to inform you that according to our General Terms and Conditions:

1e. The maximum bet with an active bonus is 5 EUR, 5 USD, 8 NZD, 8 CAD, 5 CH, 20 PLN, 50 NOK, 8 AUD, 1700 HUF, 10 BGN, 125 CZK, 30 BRL, 4500 CLP, 400 INR, 7000 KRW, 25 PEN, 25 MYR, 130,000 VND, 1000 PKR, 300 RUB, 35 CNY, 300 PHP. (Unless otherwise stated in the specific bonus terms). Purchasing any game features (including but not limited to respins) will increase your bet. If a player exceeds the maximum bet while the bonus is active, National Casino reserves the right to confiscate the winnings. If your account currency is not listed, the maximum bet amount is equivalent to 5 euros in your currency.

Therefore, we have decided to confiscate your winnings. You will be left with the original deposit from which you activated the bonus.

Please note that when you registered you agreed to our Terms and Conditions. You can read them in full at the following link: https://nationalcasino.com/rules/bonus-terms

Please let us know if you would like to receive your betting history so you can review all the information yourself.

Then I wrote them this email:

I understand that your Terms and Conditions include a maximum bet limit. However, I would like to point out that at no point during my gameplay was I notified or warned that I was exceeding this limit. The system allowed me to place higher bets without any restriction or alert.

From my perspective, I was playing in good faith, using the platform as it was presented to me. If exceeding the maximum bet is a critical violation, I believe the system should prevent such bets or at least clearly warn the player in real time.

Given these circumstances, I kindly ask you to reconsider your decision. I would appreciate a fair resolution, such as a partial payout or another form of compromise, taking into account that I deposited and played with real funds.

translation:

I am writing to you regarding the recent decision to confiscate my winnings due to an alleged violation of the maximum bet rule while using an active bonus.

I understand that your Terms and Conditions include a maximum bet limit. However, I would like to emphasize that at no time during the game was I notified or warned that I was exceeding this limit. The system allowed me to place higher bets without any restrictions or warnings.

From my perspective, I played in good faith and used the platform as it was presented to me. If exceeding the maximum bet is a critical violation, I believe the system should prevent such bets, or at least clearly warn players in real time.

Given these circumstances, I kindly ask you to reconsider your decision. I would appreciate a fair solution, such as a partial payout or other form of compromise, considering that I deposited and played with real funds.

Is there any chance of resolving this harsh confiscation of winnings?

thanks for the reply Hydroman92

🙁

Unfortunately, the bet limit should be listed in the terms of the onus you played with, and you should be informed about that.

If you knowingly exceeded the limit, the casino has done everything according to their terms, actually.