MyStake Casino - general discussion (page 4)

This casino is a fucking scam.

After deposited and withdrew several times, Mystake refuses my withdrawal and blocks my withdrawal function.

I asked in live chat about this issue, and they said they will reply by email in few days. But I haven't receive any email for more than half year. 

Hi, I can see you already submitted the complaint here. The casino earned a very good rating for us so I hope they'll cooperate and that we'll be able to help. Anyway, the casino doesn't seem to be a scam. The negative feedback on them is pretty rare.

Today 11/28/2022 I made a deposit at the mystake casino and the money has not been delivered to me and I have sent a message to support and they do not give me any response

Hello,

in the meantime, you should try to contact the payment provider you used to make the deposit. It's truly inconvenient that you did not get any reply from the casino, did you try the email and the chat contact as well, please?

Let me know what you learned from the payment provider.

Hi my name is Mauro I'm trying to make a withdrawal on Mystake but they refuse any type of credit card. I did everything they told me but nothing. Yesterday morning I received an email saying that my document had been successfully verified and then sent me another email to inform me otherwise. Can you give me a hand?

Hello,

can imagine that this must sound quite confusing without a proper explanation given by the casino.

Has the second email explained what is wrong with the documents?

Try to reason with the casino first please, even if you submit the complaint, we allow 14 full days for verifying the account (learn how the process works) and fulfilling the withdrawal. To me, it seems that some time is still left, but would be good if you update us regularly.

I saw that there is an open complaint from a French player and other closed complaints from French players as well. How do French join if the casino forbids it in their terms and conditions? And above all how can a casino accept players from countries where gambling is prohibited like in France!!!?

Can casinos break international laws and their own T&Cs while players can't??

I would appreciate a response from the casino as well as you.

Hello carsix79,

took you two months to get back to us with more questions 🙂?

I guess you should check the complaints, to find asnwers about how the casino enforces restricted countries. This is a question we usually start with when the complaint is about that subject.

"Can casinos break international laws and their own T&Cs while players can't??"

That is an awesome question for the regulator, I guess.

I truly doubt that the casino will respond to you here, check the whole thread - it has never happened before, sadly.

I find your answer a bit confusing. I try to ask the question again: if a casino writes in their terms and conditions that it does not accept players from France and instead then quietly allows their registration, do you find it legal?

What is so confusing?

We are not lawyers, you see? Want an official statement, then you should ask the official authority instead. I believe that we already had such a conversation in the past.

The point is that it strongly depends on how the casino enforces the restriction and whether the player gets the winnings. If the casino can't enforce the player from the restricted country to deposit and play, they also have to pay potential winnings. That's fair and that is what matters t us.

I found a complaint where a player from France was paid in the end it seems, though according to our information, France is excluded.

I'll ask the data team to check it out. Thank you for noticing. 🙂

You don't need to be a lawyer to understand that these casinos violate the international laws of individual states and their own gaming contracts.

In these cases the regulator should intervene and instead continue to operate undisturbed.

No protection for players and absolute and perpetual immunity to casinos.

I didn't say I don't understand 🙂

I'm sure that you understand that as an independent party, we can't make any statements about what is against any law - that's what I explained to you in the past as well. Sadly, if the regulator does not know about the problem or prefers to reject players' complaints about this topic, there is hardly a way.

I'm wondering now, have you ever tried to sue any casino? I often hear that players are going to do that, but further feedback and a result are both quite rare.

Yes a complaint is now pending with the regulator. I hope other players raise the issue at Curacao e-gaming 🇨🇼

This casino to make profits tramples all the regulations of the individual countries on gambling, the territorial restrictions set by the game providers and finally also accepts the registration from players from France and the Netherlands despite the fact that it is forbidden in their T&Cs.

If I were you I would rate this casino up to 10/10.

We rate casinos based on fairness and unfairness, as you I'm sure you know. 

Still, I'm glad that you are so fond of contacting authorities and finding such interesting info. 

Share whether the regulator answered you, please.

I won't comment on what should we do for obvious reasons 😉.

Anyway, you do not have to place such print screens here, lots of players don't understand the English language, instead, you can put here a link to the complaint, so it can be auto-translated to every supported language on our website.

Territory Access and Aliases

Introductory

In this section, the rules and regulations regarding access to the Websites are discussed.

Territory Access

The Operator is not allowed to offer B2C Services to any person that is residing in a Territory if this has been prohibited by any agreement with Third Parties, such as, however not limited to Payment Processors and Game Providers. It is the sole responsibility of the Operator to be aware of any limitations deriving from the said prohibitions to its B2C Services.

The Operator is obliged to arrange that persons residing in these prohibited Territories, shall not be able to view or access the Website. As a replacement, the Operator shall arrange for the display of a notification in such cases, explaining why the said person is not allowed to see the said Content.

The Operator shall at all times observe national as well as international rules and regulations that allow or prohibit display of Content, for which the Operator is solely responsible.

The Operator is required to Report, as an Incident, any notification of any Regulator stating that the Operator has allowed persons in a prohibited Territory to view or access the Website within one Business Day after the said notification has been received. Failure to do so or timely do so shall result in a Material Breach of the IP-Agreement. The Operator is obliged to respond to the Regulator that issued the notification, within the demanded timeframe.

Source : CEG website (Mystake casino licensee)

Hello,

any reply from the regulator itself, please?

Not yet. The opening of the complaint was accepted by the CEG a week ago and is being developed via email between me, the CEG and Mystake.

However, reading their regulation it is clear that the responsibility for any registrations from prohibited countries or with laws that do not allow it falls on the casino itself.

And the authority s the only one who can make an official statement about its own regulations.

Will wait then, thank you.

I deposited in BTC after 3 hours the funds have not arrived.

I wrote to the chat and they told me to send the photo of the transaction, the date, and how much it amounted.

They then told me their team will work to fix this and they will email me.

No email has arrived